Table 7 · Table Stakes
CXM Academy Podcasts
Table 7 travels to a different country every episode to see how customer experience works there. Table Stakes is a short master class with one practitioner.
Latest episode
Kaat Declerck · Stop Sprinkling Nudges Everywhere
We design customer journeys as if people weigh every option, read all the copy, and pick the best deal. That's not how brains work. Kaat Declerck puts real behavioral science underneath the experiences we design, and her first lesson is a warning about how most people get it wrong.
Earlier episodes
Table 7 · UK
A license for human warmth
Table 7 · Netherlands
Roll up your sleeves and Jump
Table 7 · Germany
The Art of the Ands
Table 7 · Sweden
Design Delight At Christmas (Christmas Special)
Table 7 · Norway
Where the fjords meet choices
Table Stakes
From Career to Entrepreneur
Table 7 · Bulgaria
Where CX is Being Built
Table 7 · Poland
You Can See the Future From Here
Table 7 · Belgium
Delight Defined by Differences
Table 7 · Denmark
Michelin Stars & Marketing Minds