Where CX is Being Built

This month on Table Seven, we're unpacking how Bulgarian businesses are navigating the digital age, where customer expectations meet old-school charm. (Yes, we did discuss why McDonald's kiosks haven't caught on here. Turns out, we still like a human touch.) Join us for insights on: * The self-service dilemma: When efficiency clashes with "but I want someone to hand me my fries" * AI's awkward phase: Why chatbots haven't quite won us over (yet) * The workforce behind the magic: How to keep both employees and customers happy (it's harder than it sounds) With expert perspectives from: 🔹 Ralitsa Zaharieva, MCIM (Head of Customer Experience and Marketing, Postbank (Eurobank Bulgaria AD)): On bridging digital and human interactions 🔹 Irina "Mateeva" Hollatz (WFM Transformation Consultant & Founder at rightWFM): Why scheduling isn't just "math with consequences" 🔹 Iliyan D. (Grand Master of re:do): The tech upgrades customers actually want