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CXM Academy Magazine and The CX 50
A free magazine by and for people who work in customer experience, twice a year. City guides, book picks, interviews and podcast picks from practitioners, and every Fall-Winter issue carries The CX 50.
Free: leave your work email and we send you the PDF.
Spring-Summer 2026
Notice one thing, bring it home
The summer issue wanders. We asked the community what they are reading this summer and where good customer experience hides in their hometown, and their answers fill these pages.
- Where good CX actually lives: 16 cities, from Dubai, Copenhagen and Riyadh to Nairobi, Warsaw and Melbourne, each told by a practitioner who lives there
- Six books, six reads: Alchemy, The Culture Map, Managed by Morons, Simple Doesn't Mean Easy, Promptism and a first look at Customer Passion
- What the community is reading this summer, and the CX podcasts worth your commute
- Conversations with Christian Peter and Daniël Granja Baltazar
Fall-Winter 2025
The CX 50 for 2026
The CX 50 celebrates the people who drive the conversation in customer experience: 50 practitioners, thought leaders and innovators who push the field forward, whatever the size of their audience.
- 50 profiles, with how each of them thinks about customer experience
- Features on synthetic data, thriving as a one-person CX team, and what to do when people won't come with you
- Book picks from the CXM Academy Authors' Marketplace
Coming next
Be the first to get The CX 50 for 2027
The Fall-Winter 2026 issue of the magazine, with The CX 50 for 2027, is in the works. Join the waitlist and we email you the day it comes out.
Until then, the 2026 list is yours to download.
You are on the list
We email you as soon as The CX 50 for 2027 is out.
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