Elevate your customer focus across your organisation

WHO IT’S FOR

Organisations wanting to enhance their customer experience in building a customer-centric culture. Professionals looking to build profitable customer experiences and advance their careers.

OFFERING

Our customer experience trainings and workshops train your employees in customer centricity and coach future leaders in customer experience.

WHY CX?

Companies that give their customers a positive experience see many other benefits such as increased revenue. Customer experience is a fast track to further growth.

TELL ME MORE ABOUT CX >>

CXM
FOUNDATIONS

Build a customer-focused foundation for all your teams.

ELEVATE YOUR TEAMS SKILLS >>

CXM PROFESSIONAL CERTIFICATION

Become a certified CX leader and drive strategic initiatives.

ACCELERATE YOUR CAREER >>

CX MASTER
DIPLOMA

Master advanced CX strategies to gain executive buy-in and transform your organization

8% faster
growth

Companies with a positive customer experience grow in revenue 4-8% faster than their direct competitors.

30% less
cost

Focusing on the customer experience can cut your complaint handling costs by up to 30%.

Customers stay
4x longer

Customers with a positive customer experience remain loyal to your brand four times longer. Increasing your retention by 2% gives you the same financial benefits as reducing costs by 10%.

Customers spend
40% more

Customers with a positive customer experience spend 40% more than those with a negative experience.