WHO IT’S FOR
Organisations wanting to enhance their customer experience in building a customer-centric culture. Professionals looking to build profitable customer experiences and advance their careers.
Invest in the talents of the future. Our Customer Experience trainings and workshops train your employees in customer centricity and coaches the customer experience leaders of tomorrow.
Organisations wanting to enhance their customer experience in building a customer-centric culture. Professionals looking to build profitable customer experiences and advance their careers.
Our customer experience trainings and workshops train your employees in customer centricity and coach future leaders in customer experience.
Invest in the talents of the future. Our Customer Experience trainings and workshops train your employees in customer centricity and coaches the customer experience leaders of tomorrow.
Become a certified CX leader and drive strategic initiatives.
Master advanced CX strategies to gain executive buy-in and transform your organization
Companies with a positive customer experience grow in revenue 4-8% faster than their direct competitors.
Focusing on the customer experience can cut your complaint handling costs by up to 30%.
Customers with a positive customer experience remain loyal to your brand four times longer. Increasing your retention by 2% gives you the same financial benefits as reducing costs by 10%.
Customers with a positive customer experience spend 40% more than those with a negative experience.