Past live session
Trust Isn't a Feeling. It's a Number
A free 30-minute session for Saudi real estate with Michel Stevens and Waleed Al-Hamdan: how to measure trust through what customers already do.
This live session has taken place.
You cannot ask a customer whether they trust you. But trust leaves fingerprints you can count: referrals, repeat business, how much reassurance a customer needs and where they hesitate.
The session showed how to read those signals across the journey, and why the long wait between signing the contract and getting the keys is the stage to watch.