CXM Academy
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All programs

Find the program that fits your needs

5 programs

Flagship program

A smiling CX manager during a CXM Professional class

CXM Professional

Find the cause, win the budget to fix it, and get the teams involved to deliver.

Online

Classroom

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Flagship program

Colleagues from different departments working together

CXM Foundations

Help every team see their impact on customers, feel the urgency and act on it daily.

Online

Classroom

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Flagship program

Dimitri Jambé coaching a frontline team

Interaction by Design

Train your teams to delight customers, calm frustrated ones and turn complaints into loyalty.

Classroom

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CXM Skills

A participant working on a customer journey map

Journey Mapping

Customer Journey Specialist · Michel Stevens

Map the journey from the customer's side and see which fixes matter most.

Online

Classroom

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CXM Skills

A CX business case open on a laptop

Building a Business Case

Monetizing The Experience · Alain Thys

Build a business case for CX that speaks the language of finance and gets your initiative approved.

Online

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CX Readiness Assessment

Not sure where to start?

Seven questions about your role, your experience and your goals. You see the course that fits you best on screen, and we email it to you.

  • 7 questions, three to four minutes
  • We ask for your name and work email after question five
  • Free, from the CXM Hub
CX Readiness Assessment7 questions

Seven questions, three to four minutes.

The tool loads here from the CXM Hub. If it does not appear, write to hello@cxm.academy and we send you the link.