CX Masterclass


Estimated duration

30 lesson hours
4 online modules

Next course

starts on Friday 2 February 2024


no prior knowledge required



There is huge demand for experienced CX experts. This course will give you the mindset, knowledge and confidence you need to implement a CX strategy. After your course, you receive the CX Master certificate which ensures you are recognised as a CX Master.



Guidance by a CX Master Practitioner
The CX Masterclass is compiled by certified CX Master Practitioners with a wealth of experience. All our practitioners continuously train to guarantee you the best possible course.

CX Template Library
We use various templates, methods and techniques throughout the training to make things easier. We will also send you everything for you to keep using after the course.

Customer Experience Master Certificate
You will receive the CX Master certificate after passing the test at the end of the course. It shows that you have a detailed understanding of CX and how to apply it.

Professional: €1,850
This price includes your personal coaching, online course modules, two-day CX Masterclass, access to the CX Template Library, and CX Master certificate.

Student: €1,250
Students are also welcome on the course, but no personal coaching, intake interview or further follow-up is provided. To enjoy these benefits as a student, you need to take the professional option.

Four online modules


Contact us

CXM Academy
Uitbreidingstraat 84
2600 Antwerp, Belgium