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Increased effectiveness
CXM On Demand is a combination of online and offline training. We deliver theory interactively as e-learning, and develop skills in a workshop.
Organisations grow faster when they focus on the customer experience. Everyone needs to be on board with this, and CXM On Demand makes that possible. Set up your own Customer Experience Academy for your entire organisation, and get training fully tailored to your needs.
CXM On Demand gets the whole organisation involved in customer experience and customer centricity. And, because your CXM Academy content is tailored to your organisation, you can send a consistent message while strengthening everyone’s skills – from beginner to CX Master.
CXM On Demand is a combination of online and offline training. We deliver theory interactively as e-learning, and develop skills in a workshop.
To ensure all our courses are effective and of the highest quality, all content is created by a select group of experts in customer experience and training design.
To be successful, you need to involve all employees at all levels. We therefore have different learning paths available so everyone can really focus on the customer.
You can use our extensive collection of templates to help with your daily tasks or training.
Thanks to the extensive CXM Academy network, you can always find a CX Master Practitioner nearby, ready to discuss any challenges with you.
This programme was created with a clear objective: make CXM scalable and flexible. You save by using the most efficient approach which we provide for you.
Organisations with a positive customer experience retain more customers than organisations that don’t invest in this area. Customers are seven times more likely to remain loyal to a brand or company when they receive good service for solving a problem.
Customers who have a positive experience – with companies that provide targeted and high-quality customer service – are nine times more likely to spend more.
Customer recommendations bring in new customers. And customers are ten times more likely to recommend a company that trains its employees to deliver a positive experience.
A higher quality customer experience means fewer problems to solve, so less contact with your customer service, and a reduction in cost.
Fill in the contact form and we will happily provide you with more info about your customised CX Academy.