Enrol now
- Sign up now and start your training
- Follow the modules at your own pace and develop the CX strategies you need
- Gain the skills to make CX strategy an integral part of your organisation
- Upon completion of the CX Masterclass, take the test and earn your Customer Experience Master Certificate
What you gain
- A thorough understanding of CX, the skills and tools needed to create new strategies, and how to drive improvements in existing strategies
- The confidence and knowledge to discuss and implement CX strategies at the highest level in your organisation
- A professional qualification, accredited and validated by leaders in the CX world
- Insights into the crucial role that technology and data now play in Customer Experience Excellence
- How to establish an Employee Experience programme (EX) and build a culture of employee empowerment
- The expertise to advance your career and speak the language of leadership