{"id":9,"date":"2026-10-15T11:54:21","date_gmt":"2026-10-15T09:54:21","guid":{"rendered":"https:\/\/new.cxm.academy\/nl-nl\/course\/cxm-professional-eng\/"},"modified":"2026-11-01T00:42:06","modified_gmt":"2026-10-31T23:42:06","slug":"cxm-professional-eng","status":"publish","type":"page","link":"https:\/\/www.cxm.academy\/nl-nl\/course\/cxm-professional-eng\/","title":{"rendered":"CXM Professional"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull cxm-course-hero has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<nav class=\"wp-block-group cxm-crumbs is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><a href=\"\/nl-nl\/\">Home<\/a><\/p>\n\n\n<p class=\"wp-block-paragraph\"><a href=\"\/nl-nl\/courses\/\">Trainingen<\/a><\/p>\n\n\n<p class=\"wp-block-paragraph\">CXM Professional<\/p>\n\n<\/nav>\n\n\n<div class=\"wp-block-group cxm-split cxm-wide-left cxm-course-split is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-course-intro is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker cxm-oct wp-block-paragraph\">CXM Professional \u00b7 Online, in je eigen tempo<\/p>\n\n\n<h1 class=\"wp-block-heading cxm-mixed cxm-on-light\">Meten. Mappen. Ontwerpen. <em>Dan de verandering leiden.<\/em><\/h1>\n\n\n<p class=\"cxm-lede wp-block-paragraph\">Het complete programma customer experience management in vijf modules. Je leert hoe CX-professionals meten wat klanten ervaren, de customer journey onderbouwd in kaart brengen, onderscheidende ervaringen ontwerpen en de organisatie in beweging krijgen.<\/p>\n\n\n<div class=\"wp-block-group cxm-buy is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.cxm.academy\/buy\/cxm-professional\">Nu kopen: \u20ac 495<\/a><\/div>\n\n<\/div>\n\n\n<p class=\"cxm-buy-vat wp-block-paragraph\">\u20ac 598,95 incl. 21% btw<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"https:\/\/learn.cxm.academy\/\">Al ingeschreven? Ga verder met je training<\/a><\/p>\n\n\n<p class=\"cxm-buy-note wp-block-paragraph\">Betaal met creditcard, Bancontact, Apple Pay of Google Pay. Koop je namens een bedrijf? Vul bij het afrekenen je btw-identificatienummer in, dan ontvang je de factuur per e-mail. De training zelf is Engelstalig.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-photo cxm-course-photo cxm-pos-50-35\"><img loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.cxm.academy\/nl-nl\/wp-content\/uploads\/sites\/4\/2026\/10\/presenter-at-whiteboard-small-team-istock-1370642422-course-8ba90f94.jpg 1800w, https:\/\/www.cxm.academy\/nl-nl\/wp-content\/uploads\/sites\/4\/2026\/10\/presenter-at-whiteboard-small-team-istock-1370642422-course-8ba90f94-300x268.jpg 300w, https:\/\/www.cxm.academy\/nl-nl\/wp-content\/uploads\/sites\/4\/2026\/10\/presenter-at-whiteboard-small-team-istock-1370642422-course-8ba90f94-1024x914.jpg 1024w, https:\/\/www.cxm.academy\/nl-nl\/wp-content\/uploads\/sites\/4\/2026\/10\/presenter-at-whiteboard-small-team-istock-1370642422-course-8ba90f94-768x686.jpg 768w, https:\/\/www.cxm.academy\/nl-nl\/wp-content\/uploads\/sites\/4\/2026\/10\/presenter-at-whiteboard-small-team-istock-1370642422-course-8ba90f94-1536x1371.jpg 1536w\" sizes=\"auto, (max-width: 960px) 94vw, 500px\" width=\"1800\" height=\"1607\" src=\"https:\/\/www.cxm.academy\/nl-nl\/wp-content\/uploads\/sites\/4\/2026\/10\/presenter-at-whiteboard-small-team-istock-1370642422-course-8ba90f94.jpg\" alt=\"Presentatrice aan een whiteboard beantwoordt vragen van een klein team\" class=\"wp-image-20\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-facts is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-fact-b wp-block-paragraph\">Ongeveer 8 uur<\/p>\n\n\n<p class=\"cxm-fact-s wp-block-paragraph\">In je eigen tempo, pauzeren wanneer je wilt<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-fact-b wp-block-paragraph\">5 modules<\/p>\n\n\n<p class=\"cxm-fact-s wp-block-paragraph\">Interactief, met Study Companions<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-fact-b wp-block-paragraph\">Certificaat<\/p>\n\n\n<p class=\"cxm-fact-s wp-block-paragraph\">Controleerbaar, te delen op LinkedIn<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-fact-b wp-block-paragraph\">AI-assistent<\/p>\n\n\n<p class=\"cxm-fact-s wp-block-paragraph\">Stel je vragen over het lesmateriaal in Claude<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section cxm-tight has-white-color has-text-color has-navy-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-clients-label wp-block-paragraph\">Professionals van deze organisaties leren bij ons<\/p>\n\n\n<div class=\"wp-block-group cxm-logos cxm-logos-n7 is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-essent\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-essent-white.webp 1x\" width=\"196\" height=\"43\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-essent-white.png\" alt=\"Essent\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-engie\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-engie-white.webp 1x\" width=\"174\" height=\"62\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-engie-white.png\" alt=\"ENGIE\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-mercedes-benz\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mercedes-benz-white.webp 1x\" width=\"300\" height=\"75\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mercedes-benz-white.png\" alt=\"Mercedes-Benz\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-bmw\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bmw-white.webp 1x\" width=\"74\" height=\"74\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bmw-white.png\" alt=\"BMW\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-booking-com\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-booking-com-white.webp 1x\" width=\"238\" height=\"40\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-booking-com-white.png\" alt=\"Booking.com\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-adcb\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-adcb-white.webp 1x\" width=\"208\" height=\"63\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-adcb-white.png\" alt=\"ADCB\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-mcdonalds\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mcdonalds-white.webp 1x\" width=\"84\" height=\"73\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mcdonalds-white.png\" alt=\"McDonald's\"\/><\/figure>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-split cxm-align-start is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Leerresultaten<\/p>\n\n\n<h2 class=\"wp-block-heading\">Wat je daarna kunt<\/h2>\n\n\n<p class=\"cxm-muted wp-block-paragraph\">Elke module sluit af met iets wat je dezelfde week nog op je werk inzet: een berekening, een journey map, een ontwerpbriefing of een plan voor je volgende overleg met de directie.<\/p>\n\n<\/div>\n\n\n<ul class=\"wp-block-list cxm-oct-list\">\n<li>Uitleggen wat CX-management omvat en de businesscase opstellen met de cijfers van je eigen organisatie.<\/li>\n\n<li>De juiste Voice of the Customer-methoden kiezen en NPS-, CSAT- en effortscores lezen zonder jezelf voor de gek te houden.<\/li>\n\n<li>Journey maps onderbouwen met bewijs en bepalen welke cruciale momenten als eerste aan de beurt zijn.<\/li>\n\n<li>Verbeteringen ontwerpen die klanten merken en die concurrenten niet van de ene op de andere dag nadoen.<\/li>\n\n<li>Draagvlak winnen bij de directie en governance inrichten die CX ook na de lancering overeind houdt.<\/li>\n\n<li>Slagen voor het examen en het CXM Professional-certificaat behalen.<\/li>\n<\/ul>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"inside\" class=\"wp-block-group alignfull cxm-section cxm-peek has-white-color has-text-color has-navy-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker cxm-kicker-gold wp-block-paragraph\">Een kijkje in de training<\/p>\n\n\n<h2 class=\"wp-block-heading\">Zo leer je<\/h2>\n\n\n<p class=\"cxm-sec-intro wp-block-paragraph\">De modules zijn interactief en opgebouwd uit leerlussen: je reflecteert over een echte situatie, ontdekt de theorie en past die daarna toe. Deze schermen komen uit module 1.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-peek-grid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-peek-item is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-peek-screen\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-inside-pro-1.webp 1x\" width=\"960\" height=\"540\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-inside-pro-1.jpg\" alt=\"Een scherm uit de training: een sceptische CFO trekt een CX-budget van 1,2 miljoen euro in twijfel, en jij typt eerst je antwoord\"\/><\/figure>\n\n\n<p class=\"cxm-peek-step wp-block-paragraph\">Reflecteren<\/p>\n\n\n<p class=\"cxm-peek-cap wp-block-paragraph\">Je begint met een echte situatie en kiest zelf een antwoord, nog voordat je ook maar iets van theorie ziet.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-peek-item is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-peek-screen\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-inside-pro-3.webp 1x\" width=\"960\" height=\"540\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-inside-pro-3.jpg\" alt=\"Een scherm uit de training: bedrijfs-, klant- en merkwaarde in evenwicht, met CX in het midden\"\/><\/figure>\n\n\n<p class=\"cxm-peek-step wp-block-paragraph\">Ontdekken<\/p>\n\n\n<p class=\"cxm-peek-cap wp-block-paragraph\">Daarna het model erachter, in \u00e9\u00e9n beeld dat je meeneemt naar je werk.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-peek-item is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-peek-screen\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-inside-pro-2.webp 1x\" width=\"960\" height=\"540\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-inside-pro-2.jpg\" alt=\"Een scherm uit de training: de businesscase zoals een CFO hem hoort, van behouden leden tot een rendement van 200%\"\/><\/figure>\n\n\n<p class=\"cxm-peek-step wp-block-paragraph\">Toepassen<\/p>\n\n\n<p class=\"cxm-peek-cap wp-block-paragraph\">En je gaat ermee aan de slag: hier de businesscase zoals een CFO hem hoort.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Programma<\/p>\n\n\n<h2 class=\"wp-block-heading\">Vijf modules, \u00e9\u00e9n examen<\/h2>\n\n\n<p class=\"cxm-sec-intro wp-block-paragraph\">Elke module bestaat uit een interactieve les en een Study Companion die je kunt printen of bewaren. De tools download je en gebruik je zo vaak je wilt.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-modules is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">01<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Customer experience door de ogen van CX-professionals<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">Wat CX-management omvat, hoe volwassen organisaties het aanpakken en waar je eigen organisatie nu staat. Je rondt af met een eerste businesscase.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">CX door de ogen van CX-professionals<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Interactieve module<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Study Companion, module 1<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Pdf<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-sheet is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">CX ROI Calculator<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Tool, Excel<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">02<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">De Voice of the Customer ontcijferen<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">Kies luistermethoden die passen bij je vraag, interpreteer de cijfers zorgvuldig en zet feedback om in beslissingen met een duidelijke eigenaar.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">De Voice of the Customer ontcijferen<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Interactieve module<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Study Companion, module 2<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Pdf<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">03<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">De customer journey in kaart brengen en ontwerpen<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">Bouw journey maps op basis van data en echte klantverhalen, ontdek de momenten die ertoe doen en bepaal wat je als eerste oplost.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">De customer journey in kaart brengen en ontwerpen<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Interactieve module<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Study Companion, module 3<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Pdf<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">04<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Ervaringen ontwerpen die het verschil maken<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">Van pijnpunten oplossen naar ervaringen ontwerpen die klanten bijblijven, en die testen voordat je opschaalt.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Ervaringen ontwerpen die het verschil maken<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Interactieve module<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Study Companion, module 4<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Pdf<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">05<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">De verandering leiden<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">Cre\u00eber draagvlak bij de directie, richt governance in en houd het programma in leven als de eerste energie wegebt.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">De verandering leiden<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Interactieve module<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Study Companion, module 5<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Pdf<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-slides is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Executive Buy-in Presentation Framework<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Tool, pdf<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">06<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Examen en certificaat<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">Een afsluitende kennistoets met willekeurige vragen uit de hele training. Ben je geslaagd, dan ontvang je direct je certificaat.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-book is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">CXM Professional-examen<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Kennistoets<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-award is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">CXM Professional-certificaat<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Na het slagen<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Inbegrepen<\/p>\n\n\n<h2 class=\"wp-block-heading\">Wat je krijgt<\/h2>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-grid-4 is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-card cxm-get-card cxm-ic-award is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Een certificaat dat staat als een huis<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Je ontvangt het zodra je bent geslaagd. Het verloopt nooit, iedereen kan het controleren op onze verificatiepagina en met \u00e9\u00e9n klik staat het op je LinkedIn-profiel.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-card cxm-get-card cxm-ic-chat is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">AI-assistent bij je training<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Stel in Claude vragen over het lesmateriaal, tijdens de training en nog lang daarna. Je toegang verloopt nooit.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-card cxm-get-card cxm-ic-download is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Tools die je mag houden<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Een Study Companion bij elke module, de CX ROI Calculator en het Executive Buy-in Presentation Framework.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-card cxm-get-card cxm-ic-clock is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Jouw tempo, elk apparaat<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Stop wanneer het jou uitkomt. Het platform onthoudt waar je gebleven bent, tot op de dia.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"classroom\" class=\"wp-block-group alignfull cxm-section has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker cxm-kicker-cal wp-block-paragraph\">Klassikale editie<\/p>\n\n\n<h2 class=\"wp-block-heading\">Datums voor CXM Professional Classroom<\/h2>\n\n\n<p class=\"cxm-sec-intro wp-block-paragraph\">Hetzelfde programma in twee dagen, met praktijkcases samen met vakgenoten en onder leiding van onze trainers. \u20ac 1.250 excl. btw per deelnemer, inclusief examen en certificaat.<\/p>\n\n<\/div>\n\n<\/div>\n<div class=\"wp-block-group cxm-sessions is-layout-flow wp-block-group-is-layout-flow\" role=\"list\"><div class=\"wp-block-group cxm-session is-layout-flow wp-block-group-is-layout-flow\" role=\"listitem\"><div class=\"wp-block-group cxm-session-d is-layout-flow wp-block-group-is-layout-flow\"><p class=\"cxm-session-date wp-block-paragraph\" id=\"cxm-session-1-date\"><time datetime=\"2027-03-02\">2 en 3 maart<\/time><\/p><p class=\"cxm-session-sub wp-block-paragraph\">2027 \u00b7 2 dagen<\/p><\/div><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading\" id=\"cxm-session-1\">Antwerpen<\/h3><p class=\"cxm-session-info wp-block-paragraph\">Botanic Sanctuary \u00b7 In het Nederlands \u00b7 van 9 tot 17\u00a0uur<\/p><\/div><div class=\"wp-block-group cxm-session-act is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cxm-btn-sm\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.cxm.academy\/buy\/cxm-professional-classroom?session=28433b55-6c31-4d97-a868-7b012c78f2bb\" aria-describedby=\"cxm-session-1 cxm-session-1-date\">Reserveer je plek<\/a><\/div><\/div><p class=\"cxm-session-seats wp-block-paragraph\">Nog plaatsen vrij<\/p><\/div><\/div><div class=\"wp-block-group cxm-session is-layout-flow wp-block-group-is-layout-flow\" role=\"listitem\"><div class=\"wp-block-group cxm-session-d is-layout-flow wp-block-group-is-layout-flow\"><p class=\"cxm-session-date wp-block-paragraph\" id=\"cxm-session-2-date\"><time datetime=\"2027-03-04\">4 en 5 maart<\/time><\/p><p class=\"cxm-session-sub wp-block-paragraph\">2027 \u00b7 2 dagen<\/p><\/div><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading\" id=\"cxm-session-2\">Amsterdam<\/h3><p class=\"cxm-session-info wp-block-paragraph\">Locatie volgt \u00b7 In het Nederlands \u00b7 van 9 tot 17\u00a0uur<\/p><\/div><div class=\"wp-block-group cxm-session-act is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cxm-btn-sm\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.cxm.academy\/buy\/cxm-professional-classroom?session=0c6eef10-a5e9-4114-826d-b83df93f0ff4\" aria-describedby=\"cxm-session-2 cxm-session-2-date\">Reserveer je plek<\/a><\/div><\/div><p class=\"cxm-session-seats wp-block-paragraph\">Nog plaatsen vrij<\/p><\/div><\/div><div class=\"wp-block-group cxm-session is-layout-flow wp-block-group-is-layout-flow\" role=\"listitem\"><div class=\"wp-block-group cxm-session-d is-layout-flow wp-block-group-is-layout-flow\"><p class=\"cxm-session-date wp-block-paragraph\" id=\"cxm-session-3-date\"><time datetime=\"2027-03-09\">9 en 10 maart<\/time><\/p><p class=\"cxm-session-sub wp-block-paragraph\">2027 \u00b7 2 dagen<\/p><\/div><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading\" id=\"cxm-session-3\">Helsinki<\/h3><p class=\"cxm-session-info wp-block-paragraph\">Locatie volgt \u00b7 In het Engels \u00b7 van 9 tot 17\u00a0uur<\/p><\/div><div class=\"wp-block-group cxm-session-act is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cxm-btn-sm\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.cxm.academy\/buy\/cxm-professional-classroom?session=a6afc523-2876-4af7-9317-9c255795e81e\" aria-describedby=\"cxm-session-3 cxm-session-3-date\">Reserveer je plek<\/a><\/div><\/div><p class=\"cxm-session-seats wp-block-paragraph\">Nog plaatsen vrij<\/p><\/div><\/div><\/div>\n<p class=\"cxm-sessions-more wp-block-paragraph\">Andere datums nodig? Mail naar <a href=\"mailto:hello@cxm.academy\">hello@cxm.academy<\/a> en we laten het je weten zodra er nieuwe datums vastliggen. Een sessie alleen voor je eigen team? <a href=\"https:\/\/www.cxm.academy\/nl-nl\/courses-teams\/#quote\">Vraag een offerte aan<\/a>.<\/p>\n\n<div class=\"wp-block-group cxm-faq cxm-classroom-faq is-layout-flow wp-block-group-is-layout-flow\">\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Voor wie is de klassikale training?<\/summary>\n\n<p class=\"wp-block-paragraph\">Voor iedereen die de klantbeleving moet verbeteren: CX- en serviceleiders, marketeers, productmanagers, ondernemers en consultants die liever samen met vakgenoten in de klas leren. De voertaal is Engels.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hoeveel tijd moet ik vrijmaken?<\/summary>\n\n<p class=\"wp-block-paragraph\">Twee volle dagen, van 9.00 tot 17.00 uur, inclusief pauzes en lunch.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Wat kost het?<\/summary>\n\n<p class=\"wp-block-paragraph\">Vanaf \u20ac 1.250 per deelnemer exclusief btw. Het examen en het CXM Professional-certificaat zijn inbegrepen. Op elke sessiepagina staat de prijs van die sessie.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Wanneer en waar is de volgende sessie?<\/summary>\n\n<p class=\"wp-block-paragraph\">De volgende datums voor Antwerpen en Kopenhagen maken we op deze pagina bekend, met hun prijs. Eerdere klassikale trainingen vonden plaats in Antwerpen, Oslo, Kopenhagen en Dubai. Wil je een seintje bij nieuwe datums? Mail naar hello@cxm.academy.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>En als ik niet op beide dagen kan?<\/summary>\n\n<p class=\"wp-block-paragraph\">De twee dagen bouwen op elkaar voort, dus zorg dat je er beide dagen bij bent. Past een van de dagen niet? Mail ons, dan kijken we samen wat er mogelijk is.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kunnen we het als incompanytraining boeken?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. We geven CXM Professional ook als incompanytraining: twee dagen op datums in overleg, bij jullie op kantoor, opgebouwd rond jullie eigen cases, met een examen en een certificaat per deelnemer. Vraag een offerte aan.<\/p>\n\n<\/details>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-white-color has-text-color has-navy-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-exam is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker cxm-kicker-gold wp-block-paragraph\">Het examen<\/p>\n\n\n<h2 class=\"wp-block-heading\">Twee kansen, en bij de herkansing ligt de lat hoger<\/h2>\n\n\n<p class=\"cxm-exam-text wp-block-paragraph\">De vragen worden willekeurig uit de hele training gekozen, dus elk examen is anders. Bij je eerste poging ben je geslaagd met 70%. Heb je een herkansing nodig, dan ligt de grens op 80%. Een derde kans is er niet, dus werk eerst alle Study Companions door voordat je begint.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-attempts is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-attempt is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-attempt-lbl wp-block-paragraph\">Poging 1<\/p>\n\n\n<p class=\"cxm-attempt-val wp-block-paragraph\">70%<\/p>\n\n\n<p class=\"cxm-attempt-note wp-block-paragraph\">om te slagen<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-attempt is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-attempt-lbl wp-block-paragraph\">Poging 2<\/p>\n\n\n<p class=\"cxm-attempt-val wp-block-paragraph\">80%<\/p>\n\n\n<p class=\"cxm-attempt-note wp-block-paragraph\">om te slagen<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-attempt cxm-off is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-attempt-lbl wp-block-paragraph\">Poging 3<\/p>\n\n\n<p class=\"cxm-attempt-val wp-block-paragraph\">Geen<\/p>\n\n\n<p class=\"cxm-attempt-note wp-block-paragraph\">geen derde kans<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section cxm-voices has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Deelnemers<\/p>\n\n\n<h2 class=\"wp-block-heading\">Wat deelnemers zeggen<\/h2>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-voices-grid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-voice is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-quote-line wp-block-paragraph\">Overall, the course was both thought-provoking and practical. I left with tools I have already put to use, and a strong belief that working with customer loyalty is not just a \"nice to have\": it is downright business critical.<\/p>\n\n\n<div class=\"wp-block-group cxm-voice-who is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Tobias Thomsen<\/strong><\/p>\n\n\n<p class=\"cxm-voice-role wp-block-paragraph\">Retention Manager, BMW<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-voice is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-quote-line wp-block-paragraph\">The CXM Pro course has given me both strategic overview and operational understanding. The teaching combines theory and practice in a way that makes complex CX concepts concrete and tangible.<\/p>\n\n\n<div class=\"wp-block-group cxm-voice-who is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Martin Jensen<\/strong><\/p>\n\n\n<p class=\"cxm-voice-role wp-block-paragraph\">Marketing Manager, Altibox<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-voice is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-quote-line wp-block-paragraph\">The course is for everyone who wants to understand customer behavior, develop CX as a field of expertise, or improve the culture of customer-centricity in their organization.<\/p>\n\n\n<div class=\"wp-block-group cxm-voice-who is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Camilla Norseng<\/strong><\/p>\n\n\n<p class=\"cxm-voice-role wp-block-paragraph\">Head of Customer Experience, ICE, Noorwegen<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-faculty is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-faculty-img\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/michel-headshot.webp 1x\" width=\"452\" height=\"452\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/michel-headshot.jpg\" alt=\"Michel Stevens\"\/><\/figure>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Trainer<\/p>\n\n\n<h2 class=\"wp-block-heading\">Michel Stevens<\/h2>\n\n\n<p class=\"cxm-role wp-block-paragraph\">Oprichter en directeur opleidingen, CXM Academy<\/p>\n\n\n<p class=\"cxm-faculty-bio wp-block-paragraph\">Michel richtte CXM Academy op om les te geven in customer experience management zoals vakmensen het in de praktijk aanpakken. Hij werkt met CX-teams in Europa en de Golfregio, spreekt op CX-evenementen en presenteert de CXM Academy Podcast. Alles in deze training komt voort uit dat werk.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group cxm-wrap cxm-narrow is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Vragen<\/p>\n\n\n<h2 class=\"wp-block-heading\">Veelgestelde vragen<\/h2>\n\n\n<div class=\"wp-block-group cxm-faq is-layout-flow wp-block-group-is-layout-flow\">\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is dit alleen voor CX-professionals?<\/summary>\n\n<p class=\"wp-block-paragraph\">Nee. Het is voor iedereen die klantdoelen moet halen: CX- en serviceleiders, marketeers, productmanagers, ondernemers en consultants. Een NPS-doel, klanten die weglopen of een customer journey die blijft zorgen voor klachten? Dan is deze training voor jou.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hoeveel tijd kost het?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ongeveer 8 uur, verdeeld over vijf modules. Je werkt in je eigen tempo: sommigen zijn klaar in een week, anderen spreiden het over een paar weken. Voorkennis heb je niet nodig, wel Engels: de training zelf is Engelstalig.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Krijg ik een certificaat?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. Je kiest zelf: je legt het meerkeuze-examen af of je levert een eindopdracht in. De examenvragen worden willekeurig gekozen, en je bent geslaagd met 70% bij je eerste poging of met 80% bij de herkansing. Daarna ontvang je het CXM Professional-certificaat. Het verloopt nooit en je kunt het meteen op LinkedIn zetten.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Bestaat er ook een klassikale versie?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. CXM Professional Classroom behandelt hetzelfde programma in twee dagen, met praktijkcases samen met vakgenoten en onder leiding van onze trainers. Het kost vanaf \u20ac 1.250 per deelnemer exclusief btw. Examen en certificaat zijn inbegrepen. Op elke sessiepagina staat de prijs van die sessie. Wil je het alleen voor je eigen team? Dan geven we het ook als incompanytraining.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kan ik mijn team aanmelden?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja, met groepskorting. Vraag een offerte aan of mail naar hello@cxm.academy.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kan ik een factuur krijgen?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. We kunnen je een factuur sturen op naam van je bedrijf, met je btw-identificatienummer. Alle prijzen zijn exclusief btw. Particulieren in de EU betalen daar 21% Belgische btw bovenop, dus \u20ac 495 wordt \u20ac 598,95. Heeft je bedrijf een geldig btw-identificatienummer, dan factureren we zonder Belgische btw: de btw is dan verlegd.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Waarin verschilt deze training van andere CX-trainingen?<\/summary>\n\n<p class=\"wp-block-paragraph\">De lessen zijn interactief. Elke les begint met een echte situatie, vraagt eerst jouw antwoord en geeft je pas daarna het kader. Je houdt er tools aan over die je op je werk gebruikt, zoals de CX ROI Calculator en het Executive Buy-in Presentation Framework, en we werken de training elk kwartaal bij.<\/p>\n\n<\/details>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section cxm-pt-0 has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-cta-panel is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Start vandaag nog met CXM Professional<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Vijf modules, de tools om ze toe te passen en een certificaat als bewijs. Je begint direct na het afrekenen.<\/p>\n\n\n<div class=\"wp-block-group cxm-cta-actions is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button is-style-gold\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.cxm.academy\/buy\/cxm-professional\">Nu kopen: \u20ac 495<\/a><\/div>\n\n<\/div>\n\n\n<p class=\"cxm-buy-vat wp-block-paragraph\">\u20ac 598,95 incl. 21% btw<\/p>\n\n\n<p class=\"cxm-continue wp-block-paragraph\"><a href=\"https:\/\/learn.cxm.academy\/\">Al ingeschreven? Ga verder met je training<\/a><\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Home Trainingen CXM Professional CXM Professional \u00b7 Online, in je eigen tempo Meten. Mappen. Ontwerpen. Dan de verandering leiden. Het complete programma customer experience management in vijf modules. Je leert hoe CX-professionals meten wat klanten ervaren, de customer journey onderbouwd in kaart brengen, onderscheidende ervaringen ontwerpen en de organisatie in beweging krijgen. \u20ac 598,95 incl. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-course","meta":{"cxm_tkey":"course\/cxm-professional-eng","footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":10,"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":100,"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/pages\/9\/revisions\/100"}],"up":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/pages\/4"}],"wp:attachment":[{"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}