{"id":78,"date":"2026-10-29T18:08:29","date_gmt":"2026-10-29T17:08:29","guid":{"rendered":"https:\/\/new.cxm.academy\/nl-nl\/webinars\/"},"modified":"2026-11-01T00:42:05","modified_gmt":"2026-10-31T23:42:05","slug":"webinars","status":"publish","type":"page","link":"https:\/\/www.cxm.academy\/nl-nl\/webinars\/","title":{"rendered":"Webinars"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-hero cxm-v6-hero-full has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-hero-grid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-hero-text is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">Gratis bibliotheek<\/p>\n\n\n<h1 class=\"wp-block-heading cxm-v6-h1\">Webinars met vakmensen, live en on demand<\/h1>\n\n\n<p class=\"cxm-v6-lede wp-block-paragraph\">Gratis live sessies met onze trainers en gasten, en opnames die je bekijkt wanneer je wilt.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button cxm-v6-btn-navy\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/the-calls-ai-leaves-behind-webinar\/\">Meld je aan voor het volgende webinar<\/a><\/div>\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"#recordings\">Bekijk een opname<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-hero-bg\"><img decoding=\"async\" fetchpriority=\"high\" srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-hero-webinars-1000.webp 1000w, \/wp-content\/themes\/cxm-academy\/assets\/images\/v6-hero-webinars.webp 2000w\" sizes=\"(min-width: 961px) 68vw, 100vw\" width=\"2000\" height=\"1333\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-hero-webinars.jpg\" alt=\"Een man glimlacht naar zijn laptop tijdens een online sessie in zijn thuiskantoor\"\/><\/figure>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"upcoming\" class=\"wp-block-group alignfull cxm-v6 cxm-v6-lib-band has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">Binnenkort<\/p>\n\n\n<h2 class=\"wp-block-heading\">Doe live mee<\/h2>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-live is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-live-photo\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-hero-webinar-ai.webp 1x\" width=\"2000\" height=\"1333\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-hero-webinar-ai.jpg\" alt=\"Twee contactcentermedewerkers met headset in gesprek met klanten\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-stack is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Live, 28 januari 2027<\/p>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/the-calls-ai-leaves-behind-webinar\/\">The Calls AI Leaves Behind<\/a><\/h3>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Bartek Lechowski en Dimitri Jamb\u00e9 over hoe ver AI nu echt staat in de klantenservice, en hoe je de gesprekken ontwerpt die AI niet kan voeren. Online, in het Engels, gratis.<\/p>\n\n\n<p class=\"cxm-v6-muted cxm-v6-small wp-block-paragraph\"><strong>Donderdag 28 januari 2027, van 10.00 tot 11.00 uur CET.<\/strong> Met Michel Stevens als gastheer.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button cxm-v6-btn-navy\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/the-calls-ai-leaves-behind-webinar\/\">Reserveer mijn plek<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"recordings\" class=\"wp-block-group alignfull cxm-v6 cxm-v6-lib-band has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">Opnames<\/p>\n\n\n<h2 class=\"wp-block-heading\">Bekijk ze wanneer je wilt<\/h2>\n\n\n<p class=\"cxm-v6-intro wp-block-paragraph\">Gratis. Laat je zakelijke e-mailadres achter, dan sturen we je de opname.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-g2 cxm-v6-recs is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-rec is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-rec-tag wp-block-paragraph\">Opname<\/p>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/operationalizing-customer-centricity\/\">Operationalizing Customer Centricity<\/a><\/h3>\n\n\n<p class=\"cxm-v6-small wp-block-paragraph\"><strong>Anne-Laura Janssens en Mikkel Korntved<\/strong><\/p>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Hoe je klantgerichtheid verankert in je operatie en omzet in meetbare bedrijfsresultaten.<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/operationalizing-customer-centricity\/\">Ontvang de opname<\/a><\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-rec is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-rec-tag wp-block-paragraph\">Opname<\/p>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/service-recovery-done-right\/\">Error Plus Fix Equals Loyalty<\/a><\/h3>\n\n\n<p class=\"cxm-v6-small wp-block-paragraph\"><strong>Michel Stevens, CXM Academy<\/strong><\/p>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Service recovery: hoe een goed afgehandelde klacht uitmondt in loyaliteit, en waarom een goed opgelost probleem meer loyaliteit kan opleveren dan helemaal geen probleem.<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/service-recovery-done-right\/\">Ontvang de opname<\/a><\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-rec is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-rec-tag wp-block-paragraph\">Opname<\/p>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/the-cx-story-that-drives-revenue-webinar\/\">The CX Story That Drives Revenue<\/a><\/h3>\n\n\n<p class=\"cxm-v6-small wp-block-paragraph\"><strong>Anna-Maija Tanninen en Alain Thys<\/strong><\/p>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Hoe je het interne verhaal opbouwt dat draagvlak wint bij de directie en klantbeleving omzet in meetbare winst.<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/the-cx-story-that-drives-revenue-webinar\/\">Ontvang de opname<\/a><\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-rec is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-rec-tag wp-block-paragraph\">Opname<\/p>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/the-personalization-playbook-webinar\/\">How to Test, Learn and Personalize at Scale<\/a><\/h3>\n\n\n<p class=\"cxm-v6-small wp-block-paragraph\"><strong>Rasmus Houlind en Dani\u00ebl Granja Baltazar<\/strong><\/p>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">De modellen die verklaren hoe klanten op personalisatie reageren, en een praktijkcase die laat zien wat werkt.<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/the-personalization-playbook-webinar\/\">Ontvang de opname<\/a><\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-between has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head cxm-v6-head-center is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Liever luisteren?<\/h3>\n\n\n<p class=\"cxm-v6-intro wp-block-paragraph\">De CXM Academy Podcast is gratis, met lange en korte afleveringen. From Career to Entrepreneur, met Elles van der Vleuten, Bartek Lechowski en Anna-Maija Tanninen, is een van die afleveringen.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/cxm-academy-podcasts\/\">Luister naar onze podcasts<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Gratis bibliotheek Webinars met vakmensen, live en on demand Gratis live sessies met onze trainers en gasten, en opnames die je bekijkt wanneer je wilt. Binnenkort Doe live mee Live, 28 januari 2027 The Calls AI Leaves Behind Bartek Lechowski en Dimitri Jamb\u00e9 over hoe ver AI nu echt staat in de klantenservice, en hoe [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-wide","meta":{"cxm_tkey":"","footnotes":""},"class_list":["post-78","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/pages\/78","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/comments?post=78"}],"version-history":[{"count":2,"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/pages\/78\/revisions"}],"predecessor-version":[{"id":99,"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/pages\/78\/revisions\/99"}],"wp:attachment":[{"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/media?parent=78"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}