{"id":6,"date":"2026-10-15T11:54:21","date_gmt":"2026-10-15T09:54:21","guid":{"rendered":"https:\/\/new.cxm.academy\/nl-nl\/courses\/"},"modified":"2026-11-01T00:41:59","modified_gmt":"2026-10-31T23:41:59","slug":"courses","status":"publish","type":"page","link":"https:\/\/www.cxm.academy\/nl-nl\/courses\/","title":{"rendered":"Trainingen"},"content":{"rendered":"\n<section id=\"catalog\" class=\"wp-block-group alignfull cxm-v6 cxm-v6-catalog-band has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">Alle programma's<\/p>\n\n\n<h1 class=\"wp-block-heading cxm-v6-h1 cxm-v6-h1-sm\">Vind het programma dat bij jou past<\/h1>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-catalog is-layout-flow wp-block-group-is-layout-flow\">\n\n<form class=\"cxm-v6-filters\" role=\"search\" aria-label=\"Programma&#x27;s filteren\" data-one=\"1 programma\" data-many=\"%d programma&#x27;s\">\n<div class=\"cxm-v6-search\"><label for=\"cxm-v6-q\">Zoeken<\/label><input id=\"cxm-v6-q\" type=\"search\" name=\"q\" placeholder=\"Zoek een programma\" autocomplete=\"off\"\/><\/div>\n<fieldset class=\"cxm-v6-fieldset\"><legend>Voor wie<\/legend><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"who\" value=\"pro\"\/><span>CX-professionals<\/span><\/label><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"who\" value=\"org\"\/><span>Organisaties<\/span><\/label><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"who\" value=\"front\"\/><span>Frontlineteams<\/span><\/label><\/fieldset><fieldset class=\"cxm-v6-fieldset\"><legend>Opzet<\/legend><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"format\" value=\"online\"\/><span>Online<\/span><\/label><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"format\" value=\"classroom\"\/><span>Klassikaal<\/span><\/label><\/fieldset><fieldset class=\"cxm-v6-fieldset\"><legend>Type<\/legend><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"type\" value=\"program\"\/><span>Programma<\/span><\/label><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"type\" value=\"training\"\/><span>Training<\/span><\/label><\/fieldset>\n<button class=\"cxm-v6-clear\" type=\"reset\" hidden>Filters wissen<\/button>\n<\/form>\n\n\n<div class=\"wp-block-group cxm-v6-results is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-count wp-block-paragraph\"><span class=\"cxm-v6-count-n\" role=\"status\">5 programma's<\/span><\/p>\n\n\n<div class=\"wp-block-group cxm-v6-cgrid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-pcard cxm-f-who-pro cxm-f-type-training cxm-f-format-online cxm-f-format-classroom is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Ons vlaggenschip<\/p>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media cxm-v6-media-wide\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-professional.webp 1x\" width=\"800\" height=\"450\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-professional.jpg\" alt=\"Een glimlachende CX-manager tijdens een les van CXM Professional\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-skill-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">CXM Professional<\/h2>\n\n<\/div>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Vind de oorzaak, regel budget om het op te lossen en zorg dat de betrokken teams het waarmaken.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Online<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Klassikaal<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">In het Engels<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/nl-nl\/course\/cxm-professional-eng\/\">Bekijk het programma<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-pcard cxm-f-who-org cxm-f-type-program cxm-f-format-online cxm-f-format-classroom is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Ons vlaggenschip<\/p>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media cxm-v6-media-wide\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-foundations.webp 1x\" width=\"800\" height=\"450\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-foundations.jpg\" alt=\"Collega&#x27;s van verschillende afdelingen werken samen\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-skill-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">CXM Foundations<\/h2>\n\n<\/div>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Help elk team om zijn impact op klanten te zien, de urgentie te voelen en er elke dag naar te handelen.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Online<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Klassikaal<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/nl-nl\/courses-teams\/#quote\">Vraag een offerte aan<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-pcard cxm-f-who-front cxm-f-type-program cxm-f-format-classroom cxm-if-ibd is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Ons vlaggenschip<\/p>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media cxm-v6-media-wide\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-ibd.webp 1x\" width=\"800\" height=\"450\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-ibd.jpg\" alt=\"Dimitri Jamb\u00e9 coacht een frontlineteam\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-skill-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Interaction by Design<\/h2>\n\n<\/div>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Train je teams om klanten enthousiast te maken, gefrustreerde klanten te kalmeren en klachten om te zetten in loyaliteit.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Klassikaal<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/nl-nl\/course\/interaction-by-design\/\">Bekijk het programma<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-pcard cxm-f-who-pro cxm-f-type-training cxm-f-format-online cxm-f-format-classroom is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">CXM Skills<\/p>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media cxm-v6-media-wide\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-skill-journey.webp 1x\" width=\"640\" height=\"400\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-skill-journey.jpg\" alt=\"Een deelnemer werkt aan een customer journey map\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-skill-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Journey mapping<\/h2>\n\n\n<p class=\"cxm-v6-skill-course wp-block-paragraph\">Customer Journey Specialist \u00b7 Michel Stevens<\/p>\n\n<\/div>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Breng de customer journey in kaart door de ogen van de klant en ontdek welke verbeteringen er het meest toe doen.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Online<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Klassikaal<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">In het Engels<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/course\/customer-journey-specialist-eng\/\">Bekijk de training<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-pcard cxm-f-who-pro cxm-f-type-training cxm-f-format-online is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">CXM Skills<\/p>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media cxm-v6-media-wide\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-skill-business-case.webp 1x\" width=\"640\" height=\"400\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-skill-business-case.jpg\" alt=\"Een CX-businesscase op het scherm van een laptop\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-skill-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Een businesscase opstellen<\/h2>\n\n\n<p class=\"cxm-v6-skill-course wp-block-paragraph\">Monetizing The Experience \u00b7 Alain Thys<\/p>\n\n<\/div>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Stel een businesscase voor CX op die de taal van finance spreekt en je initiatief erdoor krijgt.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Online<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">In het Engels<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/course\/monetizing-the-experience\/\">Bekijk de training<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<p class=\"cxm-v6-none\" hidden>Geen enkel programma voldoet aan deze filters. <button class=\"cxm-v6-clear-inline\" type=\"button\">Filters wissen<\/button><\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-readiness has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div id=\"readiness\" class=\"wp-block-group cxm-embed-wrap cxm-readiness is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">CX Readiness Assessment<\/p>\n\n\n<h2 class=\"wp-block-heading\">Weet je niet goed waar je moet beginnen?<\/h2>\n\n\n<p class=\"cxm-lede cxm-muted wp-block-paragraph\">Zeven vragen over je rol, je ervaring en je doelen. Je ziet direct welke training het beste bij je past, en we mailen je het advies.<\/p>\n\n\n<ul class=\"wp-block-list cxm-oct-list cxm-mt\">\n<li>7 vragen, drie tot vier minuten<\/li>\n\n<li>Na vraag vijf vul je je naam en je zakelijke e-mailadres in<\/li>\n\n<li>Gratis, via de CXM Hub<\/li>\n<\/ul>\n\n<\/div>\n\n\n<!-- CXM Hub embed: CX Readiness Assessment. The theme (inc\/hub.php) adds the Hub loader after this card, which fills the card body\n     with the live tool in the page's language. data-link is the Hub funnel link token (Hub admin: Lead magnets,\n     Links & embed); the body id must stay cxm-hub-readiness. Answers go straight into the Hub CRM; nothing is stored in WordPress.\n     Until the tool loads the body shows a skeleton; the fallback line shows only when it fails to load (theme.css, theme.js). -->\n<div class=\"cxm-embed\" data-cxm-hub-embed=\"readiness\" data-link=\"yx3ckyebcs\" data-style=\"flat\">\n<div class=\"cxm-embed-top\"><b>CX Readiness Assessment<\/b><span>7 vragen<\/span><span class=\"cxm-embed-lang\">In het Engels<\/span><\/div>\n<div class=\"cxm-embed-body\" id=\"cxm-hub-readiness\">\n<div class=\"cxm-progress\" aria-hidden=\"true\"><i><\/i><\/div>\n<h3>Zeven vragen, drie tot vier minuten.<\/h3>\n<p class=\"cxm-embed-fallback\">De tool wordt hier geladen vanuit de CXM Hub. Verschijnt hij niet? Mail dan naar <a href=\"mailto:hello@cxm.academy?subject=CX%20Readiness%20Assessment\">hello@cxm.academy<\/a>, dan sturen we je de link.<\/p>\n<\/div>\n<\/div>\n<script data-lang=\"nl\" data-link=\"yx3ckyebcs\" data-style=\"flat\" data-target=\"#cxm-hub-readiness\" defer src=\"https:\/\/hub.cxm.academy\/embed.js\"><\/script>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Alle programma's Vind het programma dat bij jou past Zoeken Voor wie CX-professionalsOrganisatiesFrontlineteams Opzet OnlineKlassikaal Type ProgrammaTraining Filters wissen 5 programma's Ons vlaggenschip CXM Professional Vind de oorzaak, regel budget om het op te lossen en zorg dat de betrokken teams het waarmaken. Online Klassikaal In het Engels Ons vlaggenschip CXM Foundations Help elk team [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-wide","meta":{"cxm_tkey":"courses","footnotes":""},"class_list":["post-6","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/pages\/6","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/comments?post=6"}],"version-history":[{"count":11,"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/pages\/6\/revisions"}],"predecessor-version":[{"id":94,"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/pages\/6\/revisions\/94"}],"wp:attachment":[{"href":"https:\/\/www.cxm.academy\/nl-nl\/wp-json\/wp\/v2\/media?parent=6"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}