{"id":9,"date":"2026-10-15T11:54:17","date_gmt":"2026-10-15T09:54:17","guid":{"rendered":"https:\/\/new.cxm.academy\/nl-be\/course\/cxm-professional-eng\/"},"modified":"2026-11-01T00:35:05","modified_gmt":"2026-10-31T23:35:05","slug":"cxm-professional-eng","status":"publish","type":"page","link":"https:\/\/www.cxm.academy\/nl-be\/course\/cxm-professional-eng\/","title":{"rendered":"CXM Professional"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull cxm-course-hero has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<nav class=\"wp-block-group cxm-crumbs is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><a href=\"\/nl-be\/\">Home<\/a><\/p>\n\n\n<p class=\"wp-block-paragraph\"><a href=\"\/nl-be\/courses\/\">Opleidingen<\/a><\/p>\n\n\n<p class=\"wp-block-paragraph\">CXM Professional<\/p>\n\n<\/nav>\n\n\n<div class=\"wp-block-group cxm-split cxm-wide-left cxm-course-split is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-course-intro is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker cxm-oct wp-block-paragraph\">CXM Professional \u00b7 Online, op je eigen tempo<\/p>\n\n\n<h1 class=\"wp-block-heading cxm-mixed cxm-on-light\">Meten. Mappen. Ontwerpen. <em>En dan de kar trekken.<\/em><\/h1>\n\n\n<p class=\"cxm-lede wp-block-paragraph\">Het volledige programma customer experience management in vijf modules. Je leert hoe CX-professionals meten wat klanten meemaken, de customer journey in kaart brengen op basis van bewijs, ervaringen ontwerpen die het verschil maken en de organisatie meekrijgen.<\/p>\n\n\n<div class=\"wp-block-group cxm-buy is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.cxm.academy\/buy\/cxm-professional\">Koop nu: \u20ac 495<\/a><\/div>\n\n<\/div>\n\n\n<p class=\"cxm-buy-vat wp-block-paragraph\">\u20ac 598,95 incl. 21% btw<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"https:\/\/learn.cxm.academy\/\">Al ingeschreven? Ga verder met je opleiding<\/a><\/p>\n\n\n<p class=\"cxm-buy-note wp-block-paragraph\">Betaal met Bancontact, kaart, Apple Pay of Google Pay. Koop je voor een bedrijf? Vul bij het afrekenen je btw-nummer in, dan krijg je de factuur per e-mail. De opleiding zelf is Engelstalig.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-photo cxm-course-photo cxm-pos-50-35\"><img loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.cxm.academy\/nl-be\/wp-content\/uploads\/sites\/2\/2026\/10\/presenter-at-whiteboard-small-team-istock-1370642422-course-8ba90f94.jpg 1800w, https:\/\/www.cxm.academy\/nl-be\/wp-content\/uploads\/sites\/2\/2026\/10\/presenter-at-whiteboard-small-team-istock-1370642422-course-8ba90f94-300x268.jpg 300w, https:\/\/www.cxm.academy\/nl-be\/wp-content\/uploads\/sites\/2\/2026\/10\/presenter-at-whiteboard-small-team-istock-1370642422-course-8ba90f94-1024x914.jpg 1024w, https:\/\/www.cxm.academy\/nl-be\/wp-content\/uploads\/sites\/2\/2026\/10\/presenter-at-whiteboard-small-team-istock-1370642422-course-8ba90f94-768x686.jpg 768w, https:\/\/www.cxm.academy\/nl-be\/wp-content\/uploads\/sites\/2\/2026\/10\/presenter-at-whiteboard-small-team-istock-1370642422-course-8ba90f94-1536x1371.jpg 1536w\" sizes=\"auto, (max-width: 960px) 94vw, 500px\" width=\"1800\" height=\"1607\" src=\"https:\/\/www.cxm.academy\/nl-be\/wp-content\/uploads\/sites\/2\/2026\/10\/presenter-at-whiteboard-small-team-istock-1370642422-course-8ba90f94.jpg\" alt=\"Presentatrice aan een whiteboard beantwoordt vragen van een klein team\" class=\"wp-image-22\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-facts is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-fact-b wp-block-paragraph\">Ongeveer 8 uur<\/p>\n\n\n<p class=\"cxm-fact-s wp-block-paragraph\">Op je eigen tempo, onderbreken wanneer je wil<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-fact-b wp-block-paragraph\">5 modules<\/p>\n\n\n<p class=\"cxm-fact-s wp-block-paragraph\">Interactief, met Study Companions<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-fact-b wp-block-paragraph\">Certificaat<\/p>\n\n\n<p class=\"cxm-fact-s wp-block-paragraph\">Controleerbaar, te delen op LinkedIn<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-fact-b wp-block-paragraph\">AI-assistent<\/p>\n\n\n<p class=\"cxm-fact-s wp-block-paragraph\">Stel je vragen over de leerstof in Claude<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section cxm-tight has-white-color has-text-color has-navy-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-clients-label wp-block-paragraph\">Professionals van deze organisaties leren bij ons<\/p>\n\n\n<div class=\"wp-block-group cxm-logos cxm-logos-n7 is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-booking-com\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-booking-com-white.webp 1x\" width=\"238\" height=\"40\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-booking-com-white.png\" alt=\"Booking.com\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-essent\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-essent-white.webp 1x\" width=\"196\" height=\"43\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-essent-white.png\" alt=\"Essent\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-engie\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-engie-white.webp 1x\" width=\"174\" height=\"62\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-engie-white.png\" alt=\"ENGIE\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-mercedes-benz\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mercedes-benz-white.webp 1x\" width=\"300\" height=\"75\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mercedes-benz-white.png\" alt=\"Mercedes-Benz\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-bmw\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bmw-white.webp 1x\" width=\"74\" height=\"74\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bmw-white.png\" alt=\"BMW\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-adcb\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-adcb-white.webp 1x\" width=\"208\" height=\"63\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-adcb-white.png\" alt=\"ADCB\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-mcdonalds\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mcdonalds-white.webp 1x\" width=\"84\" height=\"73\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mcdonalds-white.png\" alt=\"McDonald's\"\/><\/figure>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-split cxm-align-start is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Leerresultaten<\/p>\n\n\n<h2 class=\"wp-block-heading\">Wat je nadien kan<\/h2>\n\n\n<p class=\"cxm-muted wp-block-paragraph\">Elke module levert iets op dat je nog dezelfde week op je werk gebruikt: een berekening, een journey map, een ontwerpbriefing of een plan voor je volgende directievergadering.<\/p>\n\n<\/div>\n\n\n<ul class=\"wp-block-list cxm-oct-list\">\n<li>Uitleggen wat CX-management inhoudt en de businesscase bouwen met de cijfers van je eigen organisatie.<\/li>\n\n<li>De juiste Voice of the Customer-methodes kiezen en NPS-, CSAT- en effortscores lezen zonder jezelf iets wijs te maken.<\/li>\n\n<li>Journey maps bouwen op basis van bewijs en kiezen welke cruciale momenten je eerst aanpakt.<\/li>\n\n<li>Verbeteringen ontwerpen die klanten opmerken en die concurrenten niet van vandaag op morgen kopi\u00ebren.<\/li>\n\n<li>Draagvlak cre\u00ebren bij de directie en de governance opzetten die CX na de lancering op gang houdt.<\/li>\n\n<li>Slagen voor het examen en het certificaat CXM Professional behalen.<\/li>\n<\/ul>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"inside\" class=\"wp-block-group alignfull cxm-section cxm-peek has-white-color has-text-color has-navy-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker cxm-kicker-gold wp-block-paragraph\">Een kijkje in de opleiding<\/p>\n\n\n<h2 class=\"wp-block-heading\">Zo leer je<\/h2>\n\n\n<p class=\"cxm-sec-intro wp-block-paragraph\">De modules zijn interactief en opgebouwd uit leerlussen: je reflecteert over een echte situatie, ontdekt de theorie en past ze daarna toe. Deze schermen komen uit module 1.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-peek-grid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-peek-item is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-peek-screen\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-inside-pro-1.webp 1x\" width=\"960\" height=\"540\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-inside-pro-1.jpg\" alt=\"Een scherm uit de opleiding: een sceptische CFO trekt een CX-budget van 1,2 miljoen euro in twijfel, en jij typt eerst je antwoord\"\/><\/figure>\n\n\n<p class=\"cxm-peek-step wp-block-paragraph\">Reflecteren<\/p>\n\n\n<p class=\"cxm-peek-cap wp-block-paragraph\">Je begint met een echte situatie en kiest zelf een antwoord, nog voor je ook maar iets van theorie ziet.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-peek-item is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-peek-screen\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-inside-pro-3.webp 1x\" width=\"960\" height=\"540\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-inside-pro-3.jpg\" alt=\"Een scherm uit de opleiding: bedrijfs-, klant- en merkwaarde in evenwicht, met CX in het midden\"\/><\/figure>\n\n\n<p class=\"cxm-peek-step wp-block-paragraph\">Ontdekken<\/p>\n\n\n<p class=\"cxm-peek-cap wp-block-paragraph\">Daarna het model erachter, in \u00e9\u00e9n beeld dat je meeneemt naar je werk.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-peek-item is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-peek-screen\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-inside-pro-2.webp 1x\" width=\"960\" height=\"540\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-inside-pro-2.jpg\" alt=\"Een scherm uit de opleiding: de businesscase zoals een CFO ze hoort, van behouden leden tot een rendement van 200%\"\/><\/figure>\n\n\n<p class=\"cxm-peek-step wp-block-paragraph\">Toepassen<\/p>\n\n\n<p class=\"cxm-peek-cap wp-block-paragraph\">En je gaat ermee aan de slag: hier de businesscase zoals een CFO ze hoort.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Programma<\/p>\n\n\n<h2 class=\"wp-block-heading\">Vijf modules, \u00e9\u00e9n examen<\/h2>\n\n\n<p class=\"cxm-sec-intro wp-block-paragraph\">Elke module heeft een interactieve les en een Study Companion om af te drukken of te bewaren. De tools download je en gebruik je zo vaak je wil.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-modules is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">01<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Customer experience door de ogen van CX-professionals<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">Wat CX-management inhoudt, hoe organisaties met een hoge maturiteit het aanpakken en waar je eigen organisatie vandaag staat. Je sluit af met een eerste businesscase.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">CX door de ogen van CX-professionals<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Interactieve module<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Study Companion, module 1<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Pdf<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-sheet is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">CX ROI Calculator<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Tool, Excel<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">02<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">De Voice of the Customer ontcijferen<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">Kies luistermethodes die bij je vraag passen, lees de cijfers met de nodige voorzichtigheid en maak van feedback beslissingen met een duidelijke eigenaar.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">De Voice of the Customer ontcijferen<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Interactieve module<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Study Companion, module 2<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Pdf<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">03<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">De customer journey in kaart brengen en ontwerpen<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">Bouw journey maps op data en echte klantverhalen, vind de momenten die ertoe doen en beslis wat je eerst aanpakt.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">De customer journey in kaart brengen en ontwerpen<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Interactieve module<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Study Companion, module 3<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Pdf<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">04<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Ervaringen ontwerpen die het verschil maken<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">Van pijnpunten oplossen naar ervaringen ontwerpen die klanten bijblijven, en die testen voor je ze uitrolt.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Ervaringen ontwerpen die het verschil maken<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Interactieve module<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Study Companion, module 4<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Pdf<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">05<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">De verandering leiden<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">Krijg de directie mee, zet governance op en hou het programma in leven als de energie van de lancering wegebt.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">De verandering leiden<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Interactieve module<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Study Companion, module 5<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Pdf<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-slides is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Executive Buy-in Presentation Framework<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Tool, pdf<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">06<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Examen en certificaat<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">Een afsluitende kennistest met vragen die willekeurig uit de hele opleiding komen. Slaag je, dan krijg je meteen je certificaat.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-book is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Examen CXM Professional<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Kennistest<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-award is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Certificaat CXM Professional<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Als je slaagt<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Inbegrepen<\/p>\n\n\n<h2 class=\"wp-block-heading\">Wat je krijgt<\/h2>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-grid-4 is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-card cxm-get-card cxm-ic-award is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Een certificaat dat staat als een huis<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Je krijgt het zodra je slaagt voor het examen. Het blijft altijd geldig, iedereen kan het controleren op onze verificatiepagina en je zet het met \u00e9\u00e9n klik op LinkedIn.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-card cxm-get-card cxm-ic-chat is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">AI-assistent bij je opleiding<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Stel in Claude vragen over de leerstof, tijdens de opleiding en nog lang daarna. Je toegang vervalt nooit.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-card cxm-get-card cxm-ic-download is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Tools die je mag houden<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Een Study Companion bij elke module, de CX ROI Calculator en het Executive Buy-in Presentation Framework.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-card cxm-get-card cxm-ic-clock is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Jouw tempo, elk toestel<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Stop wanneer het nodig is. Het platform onthoudt waar je was, tot op de slide.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"classroom\" class=\"wp-block-group alignfull cxm-section has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker cxm-kicker-cal wp-block-paragraph\">Klassikale editie<\/p>\n\n\n<h2 class=\"wp-block-heading\">Data voor CXM Professional Classroom<\/h2>\n\n\n<p class=\"cxm-sec-intro wp-block-paragraph\">Hetzelfde programma in twee dagen, met cases die je samen met vakgenoten uitwerkt onder begeleiding van onze lesgevers. \u20ac 1.250 excl. btw per deelnemer, examen en certificaat inbegrepen.<\/p>\n\n<\/div>\n\n<\/div>\n<div class=\"wp-block-group cxm-sessions is-layout-flow wp-block-group-is-layout-flow\" role=\"list\"><div class=\"wp-block-group cxm-session is-layout-flow wp-block-group-is-layout-flow\" role=\"listitem\"><div class=\"wp-block-group cxm-session-d is-layout-flow wp-block-group-is-layout-flow\"><p class=\"cxm-session-date wp-block-paragraph\" id=\"cxm-session-1-date\"><time datetime=\"2027-03-02\">2 en 3 maart<\/time><\/p><p class=\"cxm-session-sub wp-block-paragraph\">2027 \u00b7 2 dagen<\/p><\/div><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading\" id=\"cxm-session-1\">Antwerpen<\/h3><p class=\"cxm-session-info wp-block-paragraph\">Botanic Sanctuary \u00b7 In het Nederlands \u00b7 van 9 tot 17\u00a0uur<\/p><\/div><div class=\"wp-block-group cxm-session-act is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cxm-btn-sm\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.cxm.academy\/buy\/cxm-professional-classroom?session=28433b55-6c31-4d97-a868-7b012c78f2bb\" aria-describedby=\"cxm-session-1 cxm-session-1-date\">Schrijf je in<\/a><\/div><\/div><p class=\"cxm-session-seats wp-block-paragraph\">Nog plaatsen vrij<\/p><\/div><\/div><div class=\"wp-block-group cxm-session is-layout-flow wp-block-group-is-layout-flow\" role=\"listitem\"><div class=\"wp-block-group cxm-session-d is-layout-flow wp-block-group-is-layout-flow\"><p class=\"cxm-session-date wp-block-paragraph\" id=\"cxm-session-2-date\"><time datetime=\"2027-03-04\">4 en 5 maart<\/time><\/p><p class=\"cxm-session-sub wp-block-paragraph\">2027 \u00b7 2 dagen<\/p><\/div><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading\" id=\"cxm-session-2\">Amsterdam<\/h3><p class=\"cxm-session-info wp-block-paragraph\">Locatie volgt \u00b7 In het Nederlands \u00b7 van 9 tot 17\u00a0uur<\/p><\/div><div class=\"wp-block-group cxm-session-act is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cxm-btn-sm\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.cxm.academy\/buy\/cxm-professional-classroom?session=0c6eef10-a5e9-4114-826d-b83df93f0ff4\" aria-describedby=\"cxm-session-2 cxm-session-2-date\">Schrijf je in<\/a><\/div><\/div><p class=\"cxm-session-seats wp-block-paragraph\">Nog plaatsen vrij<\/p><\/div><\/div><div class=\"wp-block-group cxm-session is-layout-flow wp-block-group-is-layout-flow\" role=\"listitem\"><div class=\"wp-block-group cxm-session-d is-layout-flow wp-block-group-is-layout-flow\"><p class=\"cxm-session-date wp-block-paragraph\" id=\"cxm-session-3-date\"><time datetime=\"2027-03-09\">9 en 10 maart<\/time><\/p><p class=\"cxm-session-sub wp-block-paragraph\">2027 \u00b7 2 dagen<\/p><\/div><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading\" id=\"cxm-session-3\">Helsinki<\/h3><p class=\"cxm-session-info wp-block-paragraph\">Locatie volgt \u00b7 In het Engels \u00b7 van 9 tot 17\u00a0uur<\/p><\/div><div class=\"wp-block-group cxm-session-act is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cxm-btn-sm\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.cxm.academy\/buy\/cxm-professional-classroom?session=a6afc523-2876-4af7-9317-9c255795e81e\" aria-describedby=\"cxm-session-3 cxm-session-3-date\">Schrijf je in<\/a><\/div><\/div><p class=\"cxm-session-seats wp-block-paragraph\">Nog plaatsen vrij<\/p><\/div><\/div><\/div>\n<p class=\"cxm-sessions-more wp-block-paragraph\">Andere data nodig? Mail naar <a href=\"mailto:hello@cxm.academy\">hello@cxm.academy<\/a> en we verwittigen je zodra er nieuwe data vastliggen. Een sessie voor enkel je eigen team? <a href=\"https:\/\/www.cxm.academy\/nl-be\/courses-teams\/#quote\">Vraag een offerte aan<\/a>.<\/p>\n\n<div class=\"wp-block-group cxm-faq cxm-classroom-faq is-layout-flow wp-block-group-is-layout-flow\">\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Voor wie is de klassikale opleiding?<\/summary>\n\n<p class=\"wp-block-paragraph\">Voor iedereen die de klantervaring moet verbeteren: CX- en serviceleiders, marketeers, productmanagers, ondernemers en consultants die liever samen met vakgenoten in de klas leren. De voertaal is Engels.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hoeveel tijd moet ik vrijmaken?<\/summary>\n\n<p class=\"wp-block-paragraph\">Twee volle dagen, van 9 tot 17 uur, pauzes en lunch inbegrepen.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Wat kost het?<\/summary>\n\n<p class=\"wp-block-paragraph\">Vanaf \u20ac 1.250 per deelnemer exclusief btw, met het examen en het certificaat CXM Professional inbegrepen. Op elke sessiepagina staat de prijs van die sessie.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Wanneer en waar is de volgende sessie?<\/summary>\n\n<p class=\"wp-block-paragraph\">De volgende data voor Antwerpen en Kopenhagen maken we op deze pagina bekend, met hun prijs. Eerdere klassikale opleidingen vonden plaats in Antwerpen, Oslo, Kopenhagen en Dubai. Wil je verwittigd worden van nieuwe data? Mail naar hello@cxm.academy.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>En als ik niet op beide dagen kan?<\/summary>\n\n<p class=\"wp-block-paragraph\">De twee dagen bouwen op elkaar voort, dus zorg dat je er beide dagen bij bent. Past een van de dagen niet? Mail ons, dan bekijken we samen wat er mogelijk is.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kunnen we het boeken voor ons eigen team?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. We geven CXM Professional ook als opleiding voor jullie eigen team: twee dagen op data naar keuze, bij jullie op kantoor, opgebouwd rond jullie eigen cases, met een examen en een certificaat per deelnemer. Vraag een offerte aan.<\/p>\n\n<\/details>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-white-color has-text-color has-navy-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-exam is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker cxm-kicker-gold wp-block-paragraph\">Het examen<\/p>\n\n\n<h2 class=\"wp-block-heading\">Twee pogingen, en de tweede keer ligt de lat hoger<\/h2>\n\n\n<p class=\"cxm-exam-text wp-block-paragraph\">De vragen komen willekeurig uit de hele opleiding, dus elk examen is anders. Bij je eerste poging slaag je met 70%. Heb je een tweede poging nodig, dan moet je 80% halen. Een derde poging is er niet, dus werk eerst de Study Companions door voor je begint.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-attempts is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-attempt is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-attempt-lbl wp-block-paragraph\">Poging 1<\/p>\n\n\n<p class=\"cxm-attempt-val wp-block-paragraph\">70%<\/p>\n\n\n<p class=\"cxm-attempt-note wp-block-paragraph\">om te slagen<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-attempt is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-attempt-lbl wp-block-paragraph\">Poging 2<\/p>\n\n\n<p class=\"cxm-attempt-val wp-block-paragraph\">80%<\/p>\n\n\n<p class=\"cxm-attempt-note wp-block-paragraph\">om te slagen<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-attempt cxm-off is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-attempt-lbl wp-block-paragraph\">Poging 3<\/p>\n\n\n<p class=\"cxm-attempt-val wp-block-paragraph\">Geen<\/p>\n\n\n<p class=\"cxm-attempt-note wp-block-paragraph\">geen derde poging<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section cxm-voices has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Deelnemers<\/p>\n\n\n<h2 class=\"wp-block-heading\">Wat deelnemers zeggen<\/h2>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-voices-grid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-voice is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-quote-line wp-block-paragraph\">Overall, the course was both thought-provoking and practical. I left with tools I have already put to use, and a strong belief that working with customer loyalty is not just a \"nice to have\": it is downright business critical.<\/p>\n\n\n<div class=\"wp-block-group cxm-voice-who is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Tobias Thomsen<\/strong><\/p>\n\n\n<p class=\"cxm-voice-role wp-block-paragraph\">Retention Manager, BMW<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-voice is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-quote-line wp-block-paragraph\">The CXM Pro course has given me both strategic overview and operational understanding. The teaching combines theory and practice in a way that makes complex CX concepts concrete and tangible.<\/p>\n\n\n<div class=\"wp-block-group cxm-voice-who is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Martin Jensen<\/strong><\/p>\n\n\n<p class=\"cxm-voice-role wp-block-paragraph\">Marketing Manager, Altibox<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-voice is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-quote-line wp-block-paragraph\">The course is for everyone who wants to understand customer behavior, develop CX as a field of expertise, or improve the culture of customer-centricity in their organization.<\/p>\n\n\n<div class=\"wp-block-group cxm-voice-who is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Camilla Norseng<\/strong><\/p>\n\n\n<p class=\"cxm-voice-role wp-block-paragraph\">Head of Customer Experience, ICE, Noorwegen<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-faculty is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-faculty-img\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/michel-headshot.webp 1x\" width=\"452\" height=\"452\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/michel-headshot.jpg\" alt=\"Michel Stevens\"\/><\/figure>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Lesgever<\/p>\n\n\n<h2 class=\"wp-block-heading\">Michel Stevens<\/h2>\n\n\n<p class=\"cxm-role wp-block-paragraph\">Oprichter en opleidingsdirecteur, CXM Academy<\/p>\n\n\n<p class=\"cxm-faculty-bio wp-block-paragraph\">Michel richtte CXM Academy op om les te geven in customer experience management zoals vakmensen het in de praktijk aanpakken. Hij werkt met CX-teams in Europa en de Golfregio, spreekt op CX-evenementen en presenteert de CXM Academy Podcast. Alles in deze opleiding haalt hij uit dat werk.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group cxm-wrap cxm-narrow is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Vragen<\/p>\n\n\n<h2 class=\"wp-block-heading\">Veelgestelde vragen<\/h2>\n\n\n<div class=\"wp-block-group cxm-faq is-layout-flow wp-block-group-is-layout-flow\">\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is dit alleen voor CX-professionals?<\/summary>\n\n<p class=\"wp-block-paragraph\">Nee. Het is voor iedereen die klantdoelstellingen moet halen: CX- en serviceleiders, marketeers, productmanagers, ondernemers en consultants. Een NPS-doelstelling, klanten die afhaken of een customer journey die klacht na klacht oplevert? Dan is deze opleiding voor jou.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hoeveel tijd vraagt het?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ongeveer 8 uur, verdeeld over vijf modules. Je werkt op je eigen tempo: sommigen zijn klaar in een week, anderen spreiden het over een paar weken. Voorkennis heb je niet nodig, wel Engels: de opleiding zelf is Engelstalig.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Krijg ik een certificaat?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. Je kiest zelf: je legt het meerkeuze-examen af of je dient een eindproject in. De examenvragen worden willekeurig gekozen, en je slaagt met 70% bij je eerste poging of met 80% bij je tweede. Daarna krijg je het certificaat CXM Professional. Het blijft altijd geldig en je kan het meteen op LinkedIn zetten.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Bestaat er ook een klassikale versie?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. CXM Professional Classroom behandelt hetzelfde programma in twee dagen, met cases die je samen met vakgenoten uitwerkt onder begeleiding van onze lesgevers. Het kost vanaf \u20ac 1.250 per deelnemer exclusief btw, examen en certificaat inbegrepen. Op elke sessiepagina staat de prijs van die sessie. Wil je het alleen voor je eigen team? Dan geven we het ook als opleiding voor jullie team alleen.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kan ik mijn team inschrijven?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja, met groepskorting. Vraag een offerte aan of mail naar hello@cxm.academy.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kan ik een factuur krijgen?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. We kunnen je een factuur sturen op naam van je bedrijf, met je btw-nummer. Alle prijzen zijn exclusief btw. Particulieren in de EU betalen daar 21% Belgische btw bovenop, dus \u20ac 495 wordt \u20ac 598,95. Bedrijven in andere EU-landen met een geldig btw-nummer krijgen een factuur zonder Belgische btw (verlegging van heffing).<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Waarin verschilt deze opleiding van andere CX-opleidingen?<\/summary>\n\n<p class=\"wp-block-paragraph\">De lessen zijn interactief. Elke les begint met een echte situatie, vraagt eerst jouw antwoord en geeft je pas daarna het kader. Je houdt er tools aan over die je op je werk gebruikt, zoals de CX ROI Calculator en het Executive Buy-in Presentation Framework, en we werken de opleiding elk kwartaal bij.<\/p>\n\n<\/details>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section cxm-pt-0 has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-cta-panel is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Begin vandaag nog aan CXM Professional<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Vijf modules, de tools om ze toe te passen en een certificaat dat het bewijst. Je begint meteen na het afrekenen.<\/p>\n\n\n<div class=\"wp-block-group cxm-cta-actions is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button is-style-gold\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.cxm.academy\/buy\/cxm-professional\">Koop nu: \u20ac 495<\/a><\/div>\n\n<\/div>\n\n\n<p class=\"cxm-buy-vat wp-block-paragraph\">\u20ac 598,95 incl. 21% btw<\/p>\n\n\n<p class=\"cxm-continue wp-block-paragraph\"><a href=\"https:\/\/learn.cxm.academy\/\">Al ingeschreven? Ga verder met je opleiding<\/a><\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Home Opleidingen CXM Professional CXM Professional \u00b7 Online, op je eigen tempo Meten. Mappen. Ontwerpen. En dan de kar trekken. Het volledige programma customer experience management in vijf modules. Je leert hoe CX-professionals meten wat klanten meemaken, de customer journey in kaart brengen op basis van bewijs, ervaringen ontwerpen die het verschil maken en de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-course","meta":{"cxm_tkey":"course\/cxm-professional-eng","footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cxm.academy\/nl-be\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxm.academy\/nl-be\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cxm.academy\/nl-be\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/nl-be\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/nl-be\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":10,"href":"https:\/\/www.cxm.academy\/nl-be\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":108,"href":"https:\/\/www.cxm.academy\/nl-be\/wp-json\/wp\/v2\/pages\/9\/revisions\/108"}],"up":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/nl-be\/wp-json\/wp\/v2\/pages\/4"}],"wp:attachment":[{"href":"https:\/\/www.cxm.academy\/nl-be\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}