{"id":9,"date":"2026-10-15T11:54:26","date_gmt":"2026-10-15T09:54:26","guid":{"rendered":"https:\/\/new.cxm.academy\/nb-no\/course\/cxm-foundations-no-no\/"},"modified":"2026-11-01T00:48:59","modified_gmt":"2026-10-31T23:48:59","slug":"cxm-foundations-no-no","status":"publish","type":"page","link":"https:\/\/www.cxm.academy\/nb-no\/course\/cxm-foundations-no-no\/","title":{"rendered":"CXM Foundations"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull cxm-course-hero has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<nav class=\"wp-block-group cxm-crumbs is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><a href=\"\/nb-no\/\">Forside<\/a><\/p>\n\n\n<p class=\"wp-block-paragraph\">CXM Foundations<\/p>\n\n<\/nav>\n\n\n<div class=\"wp-block-group cxm-split cxm-wide-left cxm-course-split is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-course-intro is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker cxm-oct wp-block-paragraph\">Kjernen i en kundesentrisk kultur<\/p>\n\n\n<h1 class=\"wp-block-heading cxm-mixed cxm-on-light\">Mentalitet. Misjon. Magi. <em>Mester.<\/em><\/h1>\n\n\n<p class=\"cxm-lede wp-block-paragraph\">Slutt \u00e5 reparere. Begynn \u00e5 bygge.<\/p>\n\n\n<p class=\"cxm-lede wp-block-paragraph\">Dette kurset legger fundamentet for en enest\u00e5ende kundeopplevelse i organisasjonen deres. CXM Foundations er et kurs i kundesentrisk kultur for alle medarbeidere, med relevante business-caser fra Norge og gjenkjennelige eksempler. Dere f\u00e5r et internasjonalt program som undervises p\u00e5 seks spr\u00e5k i Europa og Gulfen, med en pragmatisk tiln\u00e6rming.<\/p>\n\n\n<div class=\"wp-block-group cxm-buy is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/nb-no\/courses-teams\/#quote\">Be om en demo<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-photo cxm-course-photo cxm-pos-80-35\"><img loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.cxm.academy\/nb-no\/wp-content\/uploads\/sites\/7\/2026\/10\/team-around-a-desk-istock-1429125335-course-dcd6aec3.jpg 1800w, https:\/\/www.cxm.academy\/nb-no\/wp-content\/uploads\/sites\/7\/2026\/10\/team-around-a-desk-istock-1429125335-course-dcd6aec3-300x268.jpg 300w, https:\/\/www.cxm.academy\/nb-no\/wp-content\/uploads\/sites\/7\/2026\/10\/team-around-a-desk-istock-1429125335-course-dcd6aec3-1024x914.jpg 1024w, https:\/\/www.cxm.academy\/nb-no\/wp-content\/uploads\/sites\/7\/2026\/10\/team-around-a-desk-istock-1429125335-course-dcd6aec3-768x686.jpg 768w, https:\/\/www.cxm.academy\/nb-no\/wp-content\/uploads\/sites\/7\/2026\/10\/team-around-a-desk-istock-1429125335-course-dcd6aec3-1536x1371.jpg 1536w\" sizes=\"auto, (max-width: 960px) 94vw, 500px\" width=\"1800\" height=\"1607\" src=\"https:\/\/www.cxm.academy\/nb-no\/wp-content\/uploads\/sites\/7\/2026\/10\/team-around-a-desk-istock-1429125335-course-dcd6aec3.jpg\" alt=\"Tre kolleger samlet rundt et skrivebord, der de ser p\u00e5 det samme arbeidet\" class=\"wp-image-27\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-facts is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-fact-b wp-block-paragraph\">4 moduler<\/p>\n\n\n<p class=\"cxm-fact-s wp-block-paragraph\">Hver med leksjoner og verkt\u00f8y<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-fact-b wp-block-paragraph\">For team<\/p>\n\n\n<p class=\"cxm-fact-s wp-block-paragraph\">For hele teamet<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-fact-b wp-block-paragraph\">Sertifikat<\/p>\n\n\n<p class=\"cxm-fact-s wp-block-paragraph\">Kan verifiseres og deles p\u00e5 LinkedIn<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section cxm-tight has-white-color has-text-color has-navy-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-clients-label wp-block-paragraph\">Organisasjoner vi har l\u00e6rt opp og gitt r\u00e5d til<\/p>\n\n\n<div class=\"wp-block-group cxm-logos cxm-logos-n4 is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-sky\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-sky-white.webp 1x\" width=\"110\" height=\"69\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-sky-white.png\" alt=\"Sky\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-engie\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-engie-white.webp 1x\" width=\"174\" height=\"62\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-engie-white.png\" alt=\"ENGIE\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-mcdonalds\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mcdonalds-white.webp 1x\" width=\"84\" height=\"73\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mcdonalds-white.png\" alt=\"McDonald's\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-mercedes-benz\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mercedes-benz-white.webp 1x\" width=\"300\" height=\"75\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mercedes-benz-white.png\" alt=\"Mercedes-Benz\"\/><\/figure>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group cxm-wrap cxm-narrow is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\">Mange norske virksomheter st\u00e5r overfor den samme utfordringen: Hvordan sikrer man at hver enkelt medarbeider, fra kundeservice til ledelsen, forst\u00e5r hva det vil si \u00e5 v\u00e6re kundesentrisk og hvordan de kan anvende det i sitt daglige arbeid? Uten en felles visjon og en enhetlig tiln\u00e6rming oppleves kundeopplevelsen ofte som fragmentert og inkonsistent for kundene deres.<\/p>\n\n\n<p class=\"wp-block-paragraph\">CXM Foundations er l\u00f8sningen. Vi gir organisasjonen deres de grunnleggende byggesteinene for \u00e5 skape en b\u00e6rekraftig, kundesentrisk kultur. Dette er ikke et teoretisk kurs, men en strategisk investering i \u00e5 samkj\u00f8re teamene og skape en helhetlig merkevareopplevelse i alt dere gj\u00f8r.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Og har dere kolleger i utlandet? Da er det godt \u00e5 vite at dette kurset ogs\u00e5 er tilgjengelig for dem, fullstendig tilpasset deres spr\u00e5k og kultur.<\/p>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group cxm-wrap cxm-narrow is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">V\u00e5r tiln\u00e6rming<\/p>\n\n\n<h2 class=\"wp-block-heading\">En velpr\u00f8vd metode, skreddersydd for deres organisasjon<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Vi kombinerer et solid pensum, som brukes i flere land, med en tiln\u00e6rming som er fullstendig tilpasset det norske markedet.<\/p>\n\n\n<p class=\"wp-block-paragraph\"><strong>Kjernen: <\/strong>Programmet v\u00e5rt bygger p\u00e5 praktiske, universelt anvendelige CX-prinsipper. Dette sikrer et konsistent fundament som alle i organisasjonen kan bygge videre p\u00e5.<\/p>\n\n\n<p class=\"wp-block-paragraph\"><strong>Tilpasning til deres kontekst: <\/strong>Vi jobber sammen med dere for \u00e5 tilpasse kurset til deres bransje, utfordringer og bedriftskultur. Dette inkluderer:<\/p>\n\n\n<p class=\"wp-block-paragraph\"><strong>Spr\u00e5k og kontekst: <\/strong>Kurset f\u00f8les naturlig og passer perfekt inn i medarbeidernes arbeidshverdag.<\/p>\n\n\n<p class=\"wp-block-paragraph\"><strong>Relevante eksempler:<\/strong> Vi bruker caser og eksempler fra norske bedrifter og gjenkjennelige situasjoner.<\/p>\n\n\n<p class=\"wp-block-paragraph\"><strong>Fleksible formater: <\/strong>P\u00e5 nett, fysisk eller en kombinasjon? Vi er vant til \u00e5 levere kurs p\u00e5 mange ulike m\u00e5ter og tilpasser oss deres behov.<\/p>\n\n\n<p class=\"wp-block-paragraph\"><strong>Praktisk og interaktivt: <\/strong>Ingen abstrakt teori, men et interaktivt kurs som umiddelbart hjelper medarbeiderne med \u00e5 forbedre kundeopplevelsen.<\/p>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"curriculum\" class=\"wp-block-group alignfull cxm-section has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Kursinnhold<\/p>\n\n\n<h2 class=\"wp-block-heading\">Dette f\u00e5r du<\/h2>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-modules is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">01<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Finn kundeforkjemperen i deg selv<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">Forst\u00e5 hva kundesentrisitet virkelig betyr og hvorfor det er avgj\u00f8rende for bedriftens vekst. L\u00e6r \u00e5 se organisasjonen gjennom kundens \u00f8yne og identifisere din egen rolle i kundereisen.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Den kundesentriske tankegangen<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">BONUS: Hemmeligheten bak en uforglemmelig opplevelse<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">04:37<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">02<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Lytt til kunden (og handl deretter)<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">L\u00e6r \u00e5 lytte aktivt og effektivt til kundene, enten du har direkte kontakt med dem eller ikke. Denne modulen viser hvordan dere samler inn, analyserer og omsetter kundetilbakemeldinger til konkrete forbedringer.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Hva kundene dine egentlig pr\u00f8ver \u00e5 fortelle deg<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Guide: Servicehistorier som fungerer<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">6 sider<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">BONUS: Hva du kan l\u00e6re av en stor prosessfeil<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">04:58<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">03<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Din superkraft: p\u00e5virk kundereisen<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">Kartlegg kundens reise fra A til \u00c5. L\u00e6r \u00e5 identifisere smertepunkter, viktige \u00absannhetens \u00f8yeblikk\u00bb og muligheter for innovasjon.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Slik p\u00e5virker du kundereisen, steg for steg<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Guide: Sannhetens \u00f8yeblikk<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">4 sider<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">BONUS: Forskjellige preferanser hos McDonald's og andre<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">03:18<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">04<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Stjel de beste ideene<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">La dere inspirere av det som inspirerer kundene deres. I denne modulen vil dere oppdage hvordan andre ledende (norske og europeiske) merkevarer gj\u00f8r det, og hvordan dere kan overf\u00f8re det som fungerer hos dem, til deres egen situasjon.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Hvordan andre selskaper jobber med kundeopplevelser<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Guide: Rett opp feil som et femstjerners hotell<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">5 sider<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">BONUS: Slik rekrutterer IKEA de rette folkene<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">04:50<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">05<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">CXM Foundations-sertifisering<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">Etter vellykket gjennomf\u00f8ring mottar deltakerne et sertifikat som bekrefter at de forst\u00e5r de grunnleggende CX-prinsippene.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Hva f\u00e5r teamet deres ut av dette?<\/h2>\n\n\n<p class=\"wp-block-paragraph\">F\u00e5 alle medarbeiderne til \u00e5 dra i samme retning, uansett avdeling eller funksjon.<\/p>\n\n\n<div class=\"wp-block-group cxm-grid-3 is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-step is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Et felles spr\u00e5k for CX<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Unng\u00e5 misforst\u00e5elser. Skap klarhet og samkj\u00f8ring n\u00e5r alle snakker det samme spr\u00e5ket om kundeopplevelse.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-step is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">F\u00e6rre siloer, mer samarbeid<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Bryt ned siloene. N\u00e5r alle jobber ut fra det samme rammeverket, kan avdelingene samarbeide bedre om \u00e5 skape en optimal kundeopplevelse.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-step is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Kundesentrisk tenkning som standard<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Gi hver medarbeider en tankegang der beslutninger tas til det beste for b\u00e5de kunden og bedriften.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-step is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Et fundament for fremtidig vekst<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Legg et grunnlag dere kan bygge videre p\u00e5 med mer avanserte CX-initiativer.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-step is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Balanse mellom data og empati<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Ikke ta beslutninger i blinde. Bruk kundetilbakemeldinger smart for \u00e5 ta bedre avgj\u00f8relser.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-step is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Sertifiserte CX-ut\u00f8vere<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Teamet deres f\u00e5r et sertifikat som alle kan sjekke p\u00e5 nett, og som viser at de forst\u00e5r og kan anvende prinsippene for en kundesentrisk kultur.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section cxm-fnd-editions has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Landsutgaver<\/p>\n\n\n<h2 class=\"wp-block-heading\">\u00c9n metode, p\u00e5 medarbeidernes eget spr\u00e5k<\/h2>\n\n\n<p class=\"cxm-sec-intro wp-block-paragraph\">CXM Foundations finnes for Belgia, Frankrike, Nederland, Danmark, Norge, De forente arabiske emirater og Saudi-Arabia, med eksempler og caser fra hvert marked, p\u00e5 landets spr\u00e5k. Hver utgave finnes ogs\u00e5 p\u00e5 engelsk for kolleger som jobber p\u00e5 engelsk. Her er ett lysbilde fra modul 1 i tre utgaver.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-peek-grid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-peek-item is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-peek-screen\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-edition-be.webp 1x\" width=\"960\" height=\"540\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-edition-be.jpg\" alt=\"Et lysbilde fra modul 1 i den belgiske utgaven av CXM Foundations, p\u00e5 nederlandsk, med Bol.com som eksempel\"\/><\/figure>\n\n\n<p class=\"cxm-peek-step wp-block-paragraph\">Belgia \u00b7 nederlandsk<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-peek-item is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-peek-screen\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-edition-dk.webp 1x\" width=\"960\" height=\"540\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-edition-dk.jpg\" alt=\"Det samme lysbildet i den danske utgaven, p\u00e5 dansk, med MobilePay som eksempel\"\/><\/figure>\n\n\n<p class=\"cxm-peek-step wp-block-paragraph\">Danmark \u00b7 dansk<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-peek-item is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-peek-screen\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-edition-sa.webp 1x\" width=\"960\" height=\"540\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-edition-sa.jpg\" alt=\"Det samme lysbildet i den saudiarabiske utgaven, p\u00e5 arabisk, med noon som eksempel\"\/><\/figure>\n\n\n<p class=\"cxm-peek-step wp-block-paragraph\">Saudi-Arabia \u00b7 arabisk<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<p class=\"cxm-fnd-editions-list wp-block-paragraph\">Belgia \u00b7 Frankrike \u00b7 Nederland \u00b7 Danmark \u00b7 Norge \u00b7 De forente arabiske emirater \u00b7 Saudi-Arabia<\/p>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"faq\" class=\"wp-block-group alignfull cxm-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group cxm-wrap cxm-narrow is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Sp\u00f8rsm\u00e5l<\/p>\n\n\n<h2 class=\"wp-block-heading\">Ofte stilte sp\u00f8rsm\u00e5l<\/h2>\n\n\n<div class=\"wp-block-group cxm-faq is-layout-flow wp-block-group-is-layout-flow\">\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Er kurset bare for CX-fagfolk?<\/summary>\n\n<p class=\"wp-block-paragraph\">Nei. CXM Foundations er for alle i virksomheten, fra ledelsen til f\u00f8rstelinjen og alle avdelingene der imellom, som \u00f8konomi, IT og logistikk. Alle f\u00e5r det samme grunnlaget, slik at hver enkelt ser hva egen innsats betyr for kundene.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvordan gjennomf\u00f8res kurset?<\/summary>\n\n<p class=\"wp-block-paragraph\">Fire korte nettmoduler med eksempler fra virkeligheten, en kunnskapstest og et sertifikat til hver deltaker. Deltakerne l\u00e6rer p\u00e5 plattformen v\u00e5r, eller vi leverer modulene som SCORM-pakker til deres eget LMS.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kan vi tilpasse kurset til virksomheten v\u00e5r?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. Vi kan bygge inn spr\u00e5ket, bransjen og casene deres. Der eksemplene deres passer, bruker vi dem. Ellers beholder vi de utpr\u00f8vde standardleksjonene.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>P\u00e5 hvilke spr\u00e5k finnes kurset?<\/summary>\n\n<p class=\"wp-block-paragraph\">Norsk, dansk, engelsk, nederlandsk, fransk og arabisk, med lokale eksempler og caser. Alle landsutgavene har ogs\u00e5 en engelsk versjon for kolleger som ikke snakker det lokale spr\u00e5ket.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kan vi holde kurset selv, internt?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. Gjennom train-the-trainer-programmet v\u00e5rt l\u00e6rer vi opp deres egne kursholdere til \u00e5 holde CXM Foundations, med materiellet, coachingen og st\u00f8tten de trenger.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hva koster det?<\/summary>\n\n<p class=\"wp-block-paragraph\">Prisen avhenger av hvor mange som skal ta kurset, og hvilken utgave dere trenger. Be om et tilbud, s\u00e5 f\u00e5r dere ett forslag med \u00e9n pris.<\/p>\n\n<\/details>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section cxm-pt-0 has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-cta-panel is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Klare for \u00e5 sette kunden i sentrum?<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Slutt med fragmenterte tiltak. Start med en tydelig, enhetlig tiln\u00e6rming til kundesentrisitet. La oss ta en prat om hvordan CXM Foundations kan hjelpe deres organisasjon med \u00e5 n\u00e5 det m\u00e5let.<\/p>\n\n\n<div class=\"wp-block-group cxm-cta-actions is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button is-style-gold\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/nb-no\/courses-teams\/#quote\">Kontakt oss<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Forside CXM Foundations Kjernen i en kundesentrisk kultur Mentalitet. Misjon. Magi. Mester. Slutt \u00e5 reparere. Begynn \u00e5 bygge. Dette kurset legger fundamentet for en enest\u00e5ende kundeopplevelse i organisasjonen deres. CXM Foundations er et kurs i kundesentrisk kultur for alle medarbeidere, med relevante business-caser fra Norge og gjenkjennelige eksempler. Dere f\u00e5r et internasjonalt program som undervises [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-course","meta":{"cxm_tkey":"course\/cxm-foundations-eng","footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":7,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":106,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages\/9\/revisions\/106"}],"up":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages\/4"}],"wp:attachment":[{"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}