{"id":83,"date":"2026-10-29T18:08:47","date_gmt":"2026-10-29T17:08:47","guid":{"rendered":"https:\/\/new.cxm.academy\/nb-no\/webinars\/"},"modified":"2026-11-01T00:48:57","modified_gmt":"2026-10-31T23:48:57","slug":"webinars","status":"publish","type":"page","link":"https:\/\/www.cxm.academy\/nb-no\/webinars\/","title":{"rendered":"Webinarer"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-hero cxm-v6-hero-full has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-hero-grid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-hero-text is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">Gratis bibliotek<\/p>\n\n\n<h1 class=\"wp-block-heading cxm-v6-h1\">Webinarer med praktikere, direkte og som opptak<\/h1>\n\n\n<p class=\"cxm-v6-lede wp-block-paragraph\">Gratis direktesendte \u00f8kter med fagstaben v\u00e5r og gjester, og opptak du kan se n\u00e5r du vil.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button cxm-v6-btn-navy\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/the-calls-ai-leaves-behind-webinar\/\">Bli med p\u00e5 neste webinar<\/a><\/div>\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"#recordings\">Se et opptak<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-hero-bg\"><img decoding=\"async\" fetchpriority=\"high\" srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-hero-webinars-1000.webp 1000w, \/wp-content\/themes\/cxm-academy\/assets\/images\/v6-hero-webinars.webp 2000w\" sizes=\"(min-width: 961px) 68vw, 100vw\" width=\"2000\" height=\"1333\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-hero-webinars.jpg\" alt=\"En mann smiler til den b\u00e6rbare PC-en sin under en nett\u00f8kt p\u00e5 hjemmekontoret\"\/><\/figure>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"upcoming\" class=\"wp-block-group alignfull cxm-v6 cxm-v6-lib-band has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">Kommende<\/p>\n\n\n<h2 class=\"wp-block-heading\">Bli med direkte<\/h2>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-live is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-live-photo\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-hero-webinar-ai.webp 1x\" width=\"2000\" height=\"1333\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-hero-webinar-ai.jpg\" alt=\"To kundeservicemedarbeidere med hodesett snakker med kunder\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-stack is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Direkte, 28. januar 2027<\/p>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/the-calls-ai-leaves-behind-webinar\/\">The Calls AI Leaves Behind<\/a><\/h3>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Bartek Lechowski og Dimitri Jamb\u00e9 om hvor KI egentlig st\u00e5r i kundeservice, og hvordan du designer samtalene den ikke kan f\u00f8re. P\u00e5 nett, p\u00e5 engelsk, gratis.<\/p>\n\n\n<p class=\"cxm-v6-muted cxm-v6-small wp-block-paragraph\"><strong>Torsdag 28. januar 2027, kl. 10.00 til 11.00 CET.<\/strong> Med Michel Stevens som vert.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button cxm-v6-btn-navy\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/the-calls-ai-leaves-behind-webinar\/\">Meld meg p\u00e5<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"recordings\" class=\"wp-block-group alignfull cxm-v6 cxm-v6-lib-band has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">Opptak<\/p>\n\n\n<h2 class=\"wp-block-heading\">Se n\u00e5r du vil<\/h2>\n\n\n<p class=\"cxm-v6-intro wp-block-paragraph\">Gratis. Legg igjen e-postadressen din p\u00e5 jobben, s\u00e5 sender vi deg opptaket.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-g2 cxm-v6-recs is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-rec is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-rec-tag wp-block-paragraph\">Opptak<\/p>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/operationalizing-customer-centricity\/\">Operationalizing Customer Centricity<\/a><\/h3>\n\n\n<p class=\"cxm-v6-small wp-block-paragraph\"><strong>Anne-Laura Janssens og Mikkel Korntved<\/strong><\/p>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Hvordan du forankrer kundesentrering i driften og gj\u00f8r den om til m\u00e5lbare forretningsresultater.<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/operationalizing-customer-centricity\/\">F\u00e5 opptaket<\/a><\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-rec is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-rec-tag wp-block-paragraph\">Opptak<\/p>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/service-recovery-done-right\/\">Error Plus Fix Equals Loyalty<\/a><\/h3>\n\n\n<p class=\"cxm-v6-small wp-block-paragraph\"><strong>Michel Stevens, CXM Academy<\/strong><\/p>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Service recovery: hvordan en godt h\u00e5ndtert klage blir til lojalitet, og hvorfor et godt l\u00f8st problem kan gi mer lojalitet enn om problemet aldri hadde oppst\u00e5tt.<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/service-recovery-done-right\/\">F\u00e5 opptaket<\/a><\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-rec is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-rec-tag wp-block-paragraph\">Opptak<\/p>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/the-cx-story-that-drives-revenue-webinar\/\">The CX Story That Drives Revenue<\/a><\/h3>\n\n\n<p class=\"cxm-v6-small wp-block-paragraph\"><strong>Anna-Maija Tanninen og Alain Thys<\/strong><\/p>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Hvordan du bygger den interne historien som f\u00e5r toppledelsen med p\u00e5 laget og gj\u00f8r kundeopplevelse om til m\u00e5lbar l\u00f8nnsomhet.<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/the-cx-story-that-drives-revenue-webinar\/\">F\u00e5 opptaket<\/a><\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-rec is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-rec-tag wp-block-paragraph\">Opptak<\/p>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/the-personalization-playbook-webinar\/\">How to Test, Learn and Personalize at Scale<\/a><\/h3>\n\n\n<p class=\"cxm-v6-small wp-block-paragraph\"><strong>Rasmus Houlind og Dani\u00ebl Granja Baltazar<\/strong><\/p>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Modellene som forklarer hvordan kunder reagerer p\u00e5 personalisering, og en case fra virkeligheten som viser hva som fungerer.<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/the-personalization-playbook-webinar\/\">F\u00e5 opptaket<\/a><\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-between has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head cxm-v6-head-center is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Vil du heller lytte?<\/h3>\n\n\n<p class=\"cxm-v6-intro wp-block-paragraph\">CXM Academy Podcast er gratis, med lange og korte episoder. From Career to Entrepreneur, med Elles van der Vleuten, Bartek Lechowski og Anna-Maija Tanninen, er en av episodene.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/cxm-academy-podcasts\/\">Lytt til podkastene v\u00e5re<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Gratis bibliotek Webinarer med praktikere, direkte og som opptak Gratis direktesendte \u00f8kter med fagstaben v\u00e5r og gjester, og opptak du kan se n\u00e5r du vil. Kommende Bli med direkte Direkte, 28. januar 2027 The Calls AI Leaves Behind Bartek Lechowski og Dimitri Jamb\u00e9 om hvor KI egentlig st\u00e5r i kundeservice, og hvordan du designer samtalene [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-wide","meta":{"cxm_tkey":"","footnotes":""},"class_list":["post-83","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages\/83","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/comments?post=83"}],"version-history":[{"count":2,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages\/83\/revisions"}],"predecessor-version":[{"id":104,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages\/83\/revisions\/104"}],"wp:attachment":[{"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/media?parent=83"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}