{"id":8,"date":"2026-10-15T11:54:26","date_gmt":"2026-10-15T09:54:26","guid":{"rendered":"https:\/\/new.cxm.academy\/nb-no\/course\/cxm-professional-eng\/"},"modified":"2026-11-01T00:48:58","modified_gmt":"2026-10-31T23:48:58","slug":"cxm-professional-eng","status":"publish","type":"page","link":"https:\/\/www.cxm.academy\/nb-no\/course\/cxm-professional-eng\/","title":{"rendered":"CXM Professional"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull cxm-course-hero has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<nav class=\"wp-block-group cxm-crumbs is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><a href=\"\/nb-no\/\">Forside<\/a><\/p>\n\n\n<p class=\"wp-block-paragraph\"><a href=\"\/nb-no\/courses\/\">Kurs<\/a><\/p>\n\n\n<p class=\"wp-block-paragraph\">CXM Professional<\/p>\n\n<\/nav>\n\n\n<div class=\"wp-block-group cxm-split cxm-wide-left cxm-course-split is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-course-intro is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker cxm-oct wp-block-paragraph\">CXM Professional \u00b7 P\u00e5 nett, i eget tempo, p\u00e5 engelsk<\/p>\n\n\n<h1 class=\"wp-block-heading cxm-mixed cxm-on-light\">M\u00e5l. Kartlegg. Design. <em>Og led deretter endringen.<\/em><\/h1>\n\n\n<p class=\"cxm-lede wp-block-paragraph\">Hele pensumet i ledelse av kundeopplevelser, samlet i fem moduler. Du l\u00e6rer hvordan CX-fagfolk m\u00e5ler det kundene opplever, kartlegger kundereisen basert p\u00e5 fakta, designer opplevelser som skiller virksomheten fra konkurrentene, og f\u00e5r organisasjonen med seg.<\/p>\n\n\n<div class=\"wp-block-group cxm-buy is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.cxm.academy\/buy\/cxm-professional\">Kj\u00f8p n\u00e5: EUR 495<\/a><\/div>\n\n<\/div>\n\n\n<p class=\"cxm-buy-vat wp-block-paragraph\">Ekskl. mva.<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"https:\/\/learn.cxm.academy\/\">Allerede p\u00e5meldt? Fortsett kurset<\/a><\/p>\n\n\n<p class=\"cxm-buy-note wp-block-paragraph\">Betal med kort, Apple Pay eller Google Pay. Kj\u00f8per du for en bedrift? Legg inn mva-nummeret i kassen, s\u00e5 f\u00e5r du fakturaen p\u00e5 e-post.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-photo cxm-course-photo cxm-pos-50-35\"><img loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.cxm.academy\/nb-no\/wp-content\/uploads\/sites\/7\/2026\/10\/presenter-at-whiteboard-small-team-istock-1370642422-course-8ba90f94.jpg 1800w, https:\/\/www.cxm.academy\/nb-no\/wp-content\/uploads\/sites\/7\/2026\/10\/presenter-at-whiteboard-small-team-istock-1370642422-course-8ba90f94-300x268.jpg 300w, https:\/\/www.cxm.academy\/nb-no\/wp-content\/uploads\/sites\/7\/2026\/10\/presenter-at-whiteboard-small-team-istock-1370642422-course-8ba90f94-1024x914.jpg 1024w, https:\/\/www.cxm.academy\/nb-no\/wp-content\/uploads\/sites\/7\/2026\/10\/presenter-at-whiteboard-small-team-istock-1370642422-course-8ba90f94-768x686.jpg 768w, https:\/\/www.cxm.academy\/nb-no\/wp-content\/uploads\/sites\/7\/2026\/10\/presenter-at-whiteboard-small-team-istock-1370642422-course-8ba90f94-1536x1371.jpg 1536w\" sizes=\"auto, (max-width: 960px) 94vw, 500px\" width=\"1800\" height=\"1607\" src=\"https:\/\/www.cxm.academy\/nb-no\/wp-content\/uploads\/sites\/7\/2026\/10\/presenter-at-whiteboard-small-team-istock-1370642422-course-8ba90f94.jpg\" alt=\"Foredragsholder ved en tavle svarer p\u00e5 sp\u00f8rsm\u00e5l fra et lite team\" class=\"wp-image-20\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-facts is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-fact-b wp-block-paragraph\">Ca. 8 timer<\/p>\n\n\n<p class=\"cxm-fact-s wp-block-paragraph\">I eget tempo, fortsett n\u00e5r du vil<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-fact-b wp-block-paragraph\">5 moduler<\/p>\n\n\n<p class=\"cxm-fact-s wp-block-paragraph\">Interaktivt, med Study Companions<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-fact-b wp-block-paragraph\">Sertifikat<\/p>\n\n\n<p class=\"cxm-fact-s wp-block-paragraph\">Kan verifiseres og legges ut p\u00e5 LinkedIn<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-fact-b wp-block-paragraph\">KI-assistent<\/p>\n\n\n<p class=\"cxm-fact-s wp-block-paragraph\">Sp\u00f8r kurset i Claude<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section cxm-tight has-white-color has-text-color has-navy-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-clients-label wp-block-paragraph\">Fagfolk fra disse organisasjonene l\u00e6rer hos oss<\/p>\n\n\n<div class=\"wp-block-group cxm-logos cxm-logos-n7 is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-engie\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-engie-white.webp 1x\" width=\"174\" height=\"62\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-engie-white.png\" alt=\"ENGIE\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-mercedes-benz\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mercedes-benz-white.webp 1x\" width=\"300\" height=\"75\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mercedes-benz-white.png\" alt=\"Mercedes-Benz\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-bmw\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bmw-white.webp 1x\" width=\"74\" height=\"74\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bmw-white.png\" alt=\"BMW\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-booking-com\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-booking-com-white.webp 1x\" width=\"238\" height=\"40\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-booking-com-white.png\" alt=\"Booking.com\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-essent\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-essent-white.webp 1x\" width=\"196\" height=\"43\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-essent-white.png\" alt=\"Essent\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-adcb\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-adcb-white.webp 1x\" width=\"208\" height=\"63\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-adcb-white.png\" alt=\"ADCB\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-mcdonalds\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mcdonalds-white.webp 1x\" width=\"84\" height=\"73\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mcdonalds-white.png\" alt=\"McDonald's\"\/><\/figure>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-split cxm-align-start is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">L\u00e6ringsutbytte<\/p>\n\n\n<h2 class=\"wp-block-heading\">Dette kan du etterp\u00e5<\/h2>\n\n\n<p class=\"cxm-muted wp-block-paragraph\">Hver modul avsluttes med noe du kan bruke p\u00e5 jobben samme uke: en beregning, et kart, en designbrief eller en plan for neste lederm\u00f8te.<\/p>\n\n<\/div>\n\n\n<ul class=\"wp-block-list cxm-oct-list\">\n<li>Forklare hva CX-ledelse omfatter, og bygge en business case med tallene fra din egen organisasjon.<\/li>\n\n<li>Velge riktige metoder for \u00e5 lytte til kundene og tolke NPS, CSAT og CES uten \u00e5 lure deg selv.<\/li>\n\n<li>Bygge kundereisekart basert p\u00e5 fakta og velge hvilke avgj\u00f8rende \u00f8yeblikk som skal forbedres f\u00f8rst.<\/li>\n\n<li>Designe forbedringer som kundene merker, og som konkurrentene ikke kan kopiere over natten.<\/li>\n\n<li>F\u00e5 toppledelsen med p\u00e5 laget og sette opp styringen som holder CX-arbeidet i gang etter lanseringen.<\/li>\n\n<li>Best\u00e5 eksamen og f\u00e5 CXM Professional-sertifikatet.<\/li>\n<\/ul>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"inside\" class=\"wp-block-group alignfull cxm-section cxm-peek has-white-color has-text-color has-navy-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker cxm-kicker-gold wp-block-paragraph\">Et innblikk i kurset<\/p>\n\n\n<h2 class=\"wp-block-heading\">Se hvordan du l\u00e6rer<\/h2>\n\n\n<p class=\"cxm-sec-intro wp-block-paragraph\">Modulene er interaktive og bygget opp av l\u00e6ringssl\u00f8yfer: du reflekterer over en situasjon fra virkeligheten, oppdager teorien og bruker den. Disse skjermbildene er fra modul 1.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-peek-grid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-peek-item is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-peek-screen\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-inside-pro-1.webp 1x\" width=\"960\" height=\"540\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-inside-pro-1.jpg\" alt=\"Et skjermbilde fra kurset: en skeptisk \u00f8konomidirekt\u00f8r stiller sp\u00f8rsm\u00e5l ved et CX-budsjett p\u00e5 1,2 millioner euro, og du skriver svaret ditt f\u00f8rst\"\/><\/figure>\n\n\n<p class=\"cxm-peek-step wp-block-paragraph\">Reflekter<\/p>\n\n\n<p class=\"cxm-peek-cap wp-block-paragraph\">Du starter med en situasjon fra virkeligheten og legger deg fast p\u00e5 et svar f\u00f8r du f\u00e5r noe teori.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-peek-item is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-peek-screen\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-inside-pro-3.webp 1x\" width=\"960\" height=\"540\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-inside-pro-3.jpg\" alt=\"Et skjermbilde fra kurset: verdi for virksomheten, kunden og merkevaren i balanse, med CX i sentrum\"\/><\/figure>\n\n\n<p class=\"cxm-peek-step wp-block-paragraph\">Oppdag<\/p>\n\n\n<p class=\"cxm-peek-cap wp-block-paragraph\">Deretter modellen bak, i ett bilde du kan ta med deg tilbake p\u00e5 jobben.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-peek-item is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-peek-screen\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-inside-pro-2.webp 1x\" width=\"960\" height=\"540\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-inside-pro-2.jpg\" alt=\"Et skjermbilde fra kurset: business casen slik en \u00f8konomidirekt\u00f8r h\u00f8rer den, fra medlemmer som blir v\u00e6rende til 200\u00a0% avkastning\"\/><\/figure>\n\n\n<p class=\"cxm-peek-step wp-block-paragraph\">Anvend<\/p>\n\n\n<p class=\"cxm-peek-cap wp-block-paragraph\">Og du tar det i bruk: her med business casen slik en \u00f8konomidirekt\u00f8r h\u00f8rer den.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Kursinnhold<\/p>\n\n\n<h2 class=\"wp-block-heading\">Fem moduler, \u00e9n eksamen<\/h2>\n\n\n<p class=\"cxm-sec-intro wp-block-paragraph\">Hver modul har en interaktiv leksjon og en Study Companion du kan skrive ut eller ta vare p\u00e5. Verkt\u00f8yene kan du laste ned og bruke som du vil.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-modules is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">01<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Kundeopplevelse sett med CX-fagfolks \u00f8yne<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">Hva CX-ledelse omfatter, hvordan modne organisasjoner jobber med det, og hvor din egen organisasjon st\u00e5r i dag. Du sitter igjen med et f\u00f8rste utkast til en business case.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">CX sett med CX-fagfolks \u00f8yne<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Interaktiv modul<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Study Companion, modul 1<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">PDF<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-sheet is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">CX ROI Calculator<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Verkt\u00f8y, Excel<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">02<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Slik tolker du kundens stemme<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">Velg lyttemetoder som passer sp\u00f8rsm\u00e5let, les tallene kritisk og gj\u00f8r tilbakemeldinger om til beslutninger med en tydelig eier.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Slik tolker du kundens stemme<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Interaktiv modul<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Study Companion, modul 2<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">PDF<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">03<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Kartlegge og designe kundereisen<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">Bygg kundereisekart p\u00e5 data og virkelige kundehistorier, finn \u00f8yeblikkene som virkelig teller, og bestem hva som skal forbedres f\u00f8rst.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Kartlegge og designe kundereisen<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Interaktiv modul<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Study Companion, modul 3<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">PDF<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">04<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Designe opplevelser som skiller seg ut<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">G\u00e5 fra \u00e5 rette opp smertepunkter til \u00e5 designe opplevelser kundene husker, og test dem f\u00f8r de rulles ut i full skala.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Designe opplevelser som skiller seg ut<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Interaktiv modul<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Study Companion, modul 4<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">PDF<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">05<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Lede endringen<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">F\u00e5 toppledelsen med, sett opp styringen og hold liv i programmet n\u00e5r begeistringen fra lanseringen har lagt seg.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Lede endringen<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Interaktiv modul<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Study Companion, modul 5<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">PDF<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-slides is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Executive Buy-in Presentation Framework<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Verkt\u00f8y, PDF<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">06<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Eksamen og sertifikat<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">En avsluttende kunnskapstest med sp\u00f8rsm\u00e5l trukket tilfeldig fra hele kurset. Best\u00e5r du, f\u00e5r du sertifikatet med en gang.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-book is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">CXM Professional-eksamen<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Kunnskapstest<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-award is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">CXM Professional-sertifikat<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">N\u00e5r du har best\u00e5tt<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Inkludert<\/p>\n\n\n<h2 class=\"wp-block-heading\">Dette f\u00e5r du<\/h2>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-grid-4 is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-card cxm-get-card cxm-ic-award is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Et sertifikat som holder m\u00e5l<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Utstedes n\u00e5r du best\u00e5r eksamen. Det har ingen utl\u00f8psdato, hvem som helst kan sjekke det p\u00e5 verifiseringssiden v\u00e5r, og du legger det ut p\u00e5 LinkedIn med ett klikk.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-card cxm-get-card cxm-ic-chat is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">KI-assistent til kurset<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Still sp\u00f8rsm\u00e5l om kursinnholdet i Claude, b\u00e5de underveis og lenge etterp\u00e5. Tilgangen din utl\u00f8per aldri.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-card cxm-get-card cxm-ic-download is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Verkt\u00f8y du beholder<\/h3>\n\n\n<p class=\"wp-block-paragraph\">En Study Companion for hver modul, CX ROI Calculator og Executive Buy-in Presentation Framework.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-card cxm-get-card cxm-ic-clock is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">I ditt tempo, p\u00e5 alle enheter<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Ta en pause n\u00e5r du trenger det. Plattformen husker hvor du slapp, helt ned til lysbildet.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"classroom\" class=\"wp-block-group alignfull cxm-section has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker cxm-kicker-cal wp-block-paragraph\">Klasseromsutgave<\/p>\n\n\n<h2 class=\"wp-block-heading\">Datoer for CXM Professional Classroom<\/h2>\n\n\n<p class=\"cxm-sec-intro wp-block-paragraph\">Samme pensum p\u00e5 to dager med casearbeid sammen med andre fagfolk, ledet av kursholderne v\u00e5re. EUR 1\u00a0250 ekskl. mva. per plass, eksamen og sertifikat inkludert.<\/p>\n\n<\/div>\n\n<\/div>\n<div class=\"wp-block-group cxm-sessions is-layout-flow wp-block-group-is-layout-flow\" role=\"list\"><div class=\"wp-block-group cxm-session is-layout-flow wp-block-group-is-layout-flow\" role=\"listitem\"><div class=\"wp-block-group cxm-session-d is-layout-flow wp-block-group-is-layout-flow\"><p class=\"cxm-session-date wp-block-paragraph\" id=\"cxm-session-1-date\"><time datetime=\"2027-03-02\">2. og 3. mars<\/time><\/p><p class=\"cxm-session-sub wp-block-paragraph\">2027 \u00b7 2 dager<\/p><\/div><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading\" id=\"cxm-session-1\">Antwerpen<\/h3><p class=\"cxm-session-info wp-block-paragraph\">Botanic Sanctuary \u00b7 P\u00e5 nederlandsk \u00b7 kl.\u00a09 til 17<\/p><\/div><div class=\"wp-block-group cxm-session-act is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cxm-btn-sm\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.cxm.academy\/buy\/cxm-professional-classroom?session=28433b55-6c31-4d97-a868-7b012c78f2bb\" aria-describedby=\"cxm-session-1 cxm-session-1-date\">Bestill plass<\/a><\/div><\/div><p class=\"cxm-session-seats wp-block-paragraph\">Ledige plasser<\/p><\/div><\/div><div class=\"wp-block-group cxm-session is-layout-flow wp-block-group-is-layout-flow\" role=\"listitem\"><div class=\"wp-block-group cxm-session-d is-layout-flow wp-block-group-is-layout-flow\"><p class=\"cxm-session-date wp-block-paragraph\" id=\"cxm-session-2-date\"><time datetime=\"2027-03-04\">4. og 5. mars<\/time><\/p><p class=\"cxm-session-sub wp-block-paragraph\">2027 \u00b7 2 dager<\/p><\/div><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading\" id=\"cxm-session-2\">Amsterdam<\/h3><p class=\"cxm-session-info wp-block-paragraph\">Sted kommer senere \u00b7 P\u00e5 nederlandsk \u00b7 kl.\u00a09 til 17<\/p><\/div><div class=\"wp-block-group cxm-session-act is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cxm-btn-sm\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.cxm.academy\/buy\/cxm-professional-classroom?session=0c6eef10-a5e9-4114-826d-b83df93f0ff4\" aria-describedby=\"cxm-session-2 cxm-session-2-date\">Bestill plass<\/a><\/div><\/div><p class=\"cxm-session-seats wp-block-paragraph\">Ledige plasser<\/p><\/div><\/div><div class=\"wp-block-group cxm-session is-layout-flow wp-block-group-is-layout-flow\" role=\"listitem\"><div class=\"wp-block-group cxm-session-d is-layout-flow wp-block-group-is-layout-flow\"><p class=\"cxm-session-date wp-block-paragraph\" id=\"cxm-session-3-date\"><time datetime=\"2027-03-09\">9. og 10. mars<\/time><\/p><p class=\"cxm-session-sub wp-block-paragraph\">2027 \u00b7 2 dager<\/p><\/div><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading\" id=\"cxm-session-3\">Helsinki<\/h3><p class=\"cxm-session-info wp-block-paragraph\">Sted kommer senere \u00b7 P\u00e5 engelsk \u00b7 kl.\u00a09 til 17<\/p><\/div><div class=\"wp-block-group cxm-session-act is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cxm-btn-sm\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.cxm.academy\/buy\/cxm-professional-classroom?session=a6afc523-2876-4af7-9317-9c255795e81e\" aria-describedby=\"cxm-session-3 cxm-session-3-date\">Bestill plass<\/a><\/div><\/div><p class=\"cxm-session-seats wp-block-paragraph\">Ledige plasser<\/p><\/div><\/div><\/div>\n<p class=\"cxm-sessions-more wp-block-paragraph\">Trenger du andre datoer? Skriv til <a href=\"mailto:hello@cxm.academy\">hello@cxm.academy<\/a>, s\u00e5 gir vi beskjed n\u00e5r nye datoer er satt. \u00d8nsker dere et kurs bare for deres eget team? <a href=\"https:\/\/www.cxm.academy\/nb-no\/courses-teams\/#quote\">Be om et tilbud<\/a>.<\/p>\n\n<div class=\"wp-block-group cxm-faq cxm-classroom-faq is-layout-flow wp-block-group-is-layout-flow\">\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvem passer klasseromskurset for?<\/summary>\n\n<p class=\"wp-block-paragraph\">Alle som har ansvar for \u00e5 l\u00f8fte kundeopplevelsen: CX- og serviceledere, markedsf\u00f8rere, produktsjefer, gr\u00fcndere og konsulenter som helst vil l\u00e6re sammen med andre i et klasserom.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvor mye tid m\u00e5 jeg sette av?<\/summary>\n\n<p class=\"wp-block-paragraph\">To hele dager, fra kl. 9 til 17, inkludert pauser og lunsj.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hva koster det?<\/summary>\n\n<p class=\"wp-block-paragraph\">Fra EUR\u00a01\u00a0250 per plass ekskl. mva. Eksamen og CXM Professional-sertifikatet er med i prisen. Hver kursdato har sin egen pris.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>N\u00e5r og hvor er neste kurs?<\/summary>\n\n<p class=\"wp-block-paragraph\">Kommende kurs st\u00e5r p\u00e5 denne siden, med dato og pris. Vi har tidligere holdt klasseromskurs i Antwerpen, Oslo, K\u00f8benhavn og Dubai. Vil du ha beskjed om nye datoer, kan du skrive til hello@cxm.academy.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hva om jeg ikke kan delta begge dagene?<\/summary>\n\n<p class=\"wp-block-paragraph\">De to dagene bygger p\u00e5 hverandre, s\u00e5 sett av begge. Kolliderer det med noe annet, kan du skrive til oss, s\u00e5 finner vi ut hva som er mulig.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kan vi bestille kurset bare for teamet v\u00e5rt?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. Vi holder CXM Professional som bedriftsinternt kurs: to dager p\u00e5 datoer dere velger, i lokalene deres og med utgangspunkt i deres egne caser. Hver deltaker f\u00e5r eksamen og sertifikat. Be om et tilbud.<\/p>\n\n<\/details>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-white-color has-text-color has-navy-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-exam is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker cxm-kicker-gold wp-block-paragraph\">Eksamen<\/p>\n\n\n<h2 class=\"wp-block-heading\">To fors\u00f8k, og lista legges h\u00f8yere<\/h2>\n\n\n<p class=\"cxm-exam-text wp-block-paragraph\">Sp\u00f8rsm\u00e5lene trekkes tilfeldig fra hele kurset, s\u00e5 ingen eksamen blir helt lik en annen. Du best\u00e5r med 70\u00a0% p\u00e5 f\u00f8rste fors\u00f8k. Trenger du et nytt fors\u00f8k, er kravet 80\u00a0%. Det finnes ikke noe tredje fors\u00f8k, s\u00e5 bli ferdig med alle Study Companions f\u00f8r du begynner p\u00e5 eksamen.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-attempts is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-attempt is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-attempt-lbl wp-block-paragraph\">Fors\u00f8k 1<\/p>\n\n\n<p class=\"cxm-attempt-val wp-block-paragraph\">70\u00a0%<\/p>\n\n\n<p class=\"cxm-attempt-note wp-block-paragraph\">for \u00e5 best\u00e5<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-attempt is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-attempt-lbl wp-block-paragraph\">Fors\u00f8k 2<\/p>\n\n\n<p class=\"cxm-attempt-val wp-block-paragraph\">80\u00a0%<\/p>\n\n\n<p class=\"cxm-attempt-note wp-block-paragraph\">for \u00e5 best\u00e5<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-attempt cxm-off is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-attempt-lbl wp-block-paragraph\">Fors\u00f8k 3<\/p>\n\n\n<p class=\"cxm-attempt-val wp-block-paragraph\">Ingen<\/p>\n\n\n<p class=\"cxm-attempt-note wp-block-paragraph\">ikke noe tredje fors\u00f8k<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section cxm-voices has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Deltakere<\/p>\n\n\n<h2 class=\"wp-block-heading\">Dette sier deltakerne<\/h2>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-voices-grid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-voice is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-quote-line wp-block-paragraph\">Overall, the course was both thought-provoking and practical. I left with tools I have already put to use, and a strong belief that working with customer loyalty is not just a \"nice to have\": it is downright business critical.<\/p>\n\n\n<div class=\"wp-block-group cxm-voice-who is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Tobias Thomsen<\/strong><\/p>\n\n\n<p class=\"cxm-voice-role wp-block-paragraph\">Retention Manager, BMW<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-voice is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-quote-line wp-block-paragraph\">The CXM Pro course has given me both strategic overview and operational understanding. The teaching combines theory and practice in a way that makes complex CX concepts concrete and tangible.<\/p>\n\n\n<div class=\"wp-block-group cxm-voice-who is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Martin Jensen<\/strong><\/p>\n\n\n<p class=\"cxm-voice-role wp-block-paragraph\">Marketing Manager, Altibox<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-voice is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-quote-line wp-block-paragraph\">The course is for everyone who wants to understand customer behavior, develop CX as a field of expertise, or improve the culture of customer-centricity in their organization.<\/p>\n\n\n<div class=\"wp-block-group cxm-voice-who is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Camilla Norseng<\/strong><\/p>\n\n\n<p class=\"cxm-voice-role wp-block-paragraph\">Head of Customer Experience, ICE, Norge<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-faculty is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-faculty-img\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/michel-headshot.webp 1x\" width=\"452\" height=\"452\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/michel-headshot.jpg\" alt=\"Michel Stevens\"\/><\/figure>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Kursholder<\/p>\n\n\n<h2 class=\"wp-block-heading\">Michel Stevens<\/h2>\n\n\n<p class=\"cxm-role wp-block-paragraph\">Grunnlegger og faglig leder, CXM Academy<\/p>\n\n\n<p class=\"cxm-faculty-bio wp-block-paragraph\">Michel grunnla CXM Academy for \u00e5 l\u00e6re bort ledelse av kundeopplevelser slik praktikerne faktisk gj\u00f8r det. Han jobber med CX-team i Europa og Gulf-regionen, holder foredrag p\u00e5 CX-konferanser og er vert for CXM Academy Podcast. Alt i dette kurset kommer fra det arbeidet.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group cxm-wrap cxm-narrow is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Sp\u00f8rsm\u00e5l<\/p>\n\n\n<h2 class=\"wp-block-heading\">Ofte stilte sp\u00f8rsm\u00e5l<\/h2>\n\n\n<div class=\"wp-block-group cxm-faq is-layout-flow wp-block-group-is-layout-flow\">\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Er dette bare for CX-fagfolk?<\/summary>\n\n<p class=\"wp-block-paragraph\">Nei. Det er for alle som har et m\u00e5l knyttet til kundene: CX- og serviceledere, markedsf\u00f8rere, produktsjefer, gr\u00fcndere og konsulenter. Har du et NPS-m\u00e5l, problemer med kundeflukt eller en kundereise som stadig f\u00f8rer til klager? Da er dette kurset for deg.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvor lang tid tar det?<\/summary>\n\n<p class=\"wp-block-paragraph\">Rundt \u00e5tte timer, fordelt p\u00e5 fem moduler. Du jobber i ditt eget tempo: noen blir ferdige p\u00e5 en uke, andre fordeler det over noen uker. Det er ingen forkunnskapskrav. Det eneste du trenger \u00e5 ta med, er deg selv.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>F\u00e5r jeg et sertifikat?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. Du velger selv: best\u00e5 flervalgseksamenen eller lever et avsluttende prosjekt. Eksamenssp\u00f8rsm\u00e5lene trekkes tilfeldig, og du best\u00e5r med 70\u00a0% p\u00e5 f\u00f8rste fors\u00f8k eller 80\u00a0% p\u00e5 andre fors\u00f8k. Da f\u00e5r du CXM Professional-sertifikatet, som ikke har noen utl\u00f8psdato og er klart til \u00e5 legges ut p\u00e5 LinkedIn.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Finnes det et klasseromskurs?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. CXM Professional Classroom dekker det samme pensumet p\u00e5 to dager med casearbeid sammen med andre fagfolk, ledet av kursholderne v\u00e5re. Prisen er fra EUR\u00a01\u00a0250 per plass ekskl. mva., og eksamen og sertifikat er med i prisen. Hver kursdato har sin egen pris. Vil du ha kurset bare for ditt eget team? Da holder vi det som bedriftsinternt kurs.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kan jeg melde p\u00e5 teamet mitt?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. Vi gir grupperabatt. Be om et tilbud eller skriv til hello@cxm.academy.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kan jeg f\u00e5 faktura?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. Vi kan sende deg en faktura med firmanavn og mva-nummer. Prisene er oppgitt ekskl. mva. Bedrifter i andre EU-land med gyldig mva-nummer faktureres uten belgisk mva. etter reglene om omvendt avgiftsplikt.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hva skiller dette kurset fra andre CX-kurs?<\/summary>\n\n<p class=\"wp-block-paragraph\">Leksjonene er interaktive. Hver leksjon starter med en situasjon fra virkeligheten og ber deg svare f\u00f8r du f\u00e5r rammeverket. Du sitter igjen med verkt\u00f8y du kan bruke i jobben, som CX ROI Calculator og Executive Buy-in Presentation Framework, og vi oppdaterer kurset hvert kvartal.<\/p>\n\n<\/details>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section cxm-pt-0 has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-cta-panel is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Start p\u00e5 CXM Professional i dag<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Fem moduler, verkt\u00f8yene du trenger for \u00e5 bruke dem, og et sertifikat som dokumenterer det du kan. Du kan begynne rett etter kj\u00f8pet.<\/p>\n\n\n<div class=\"wp-block-group cxm-cta-actions is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button is-style-gold\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.cxm.academy\/buy\/cxm-professional\">Kj\u00f8p n\u00e5: EUR 495<\/a><\/div>\n\n<\/div>\n\n\n<p class=\"cxm-buy-vat wp-block-paragraph\">Ekskl. mva.<\/p>\n\n\n<p class=\"cxm-continue wp-block-paragraph\"><a href=\"https:\/\/learn.cxm.academy\/\">Allerede p\u00e5meldt? Fortsett kurset<\/a><\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Forside Kurs CXM Professional CXM Professional \u00b7 P\u00e5 nett, i eget tempo, p\u00e5 engelsk M\u00e5l. Kartlegg. Design. Og led deretter endringen. Hele pensumet i ledelse av kundeopplevelser, samlet i fem moduler. Du l\u00e6rer hvordan CX-fagfolk m\u00e5ler det kundene opplever, kartlegger kundereisen basert p\u00e5 fakta, designer opplevelser som skiller virksomheten fra konkurrentene, og f\u00e5r organisasjonen med [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-course","meta":{"cxm_tkey":"course\/cxm-professional-eng","footnotes":""},"class_list":["post-8","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages\/8","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/comments?post=8"}],"version-history":[{"count":10,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages\/8\/revisions"}],"predecessor-version":[{"id":105,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages\/8\/revisions\/105"}],"up":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages\/4"}],"wp:attachment":[{"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/media?parent=8"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}