{"id":6,"date":"2026-10-15T11:54:26","date_gmt":"2026-10-15T09:54:26","guid":{"rendered":"https:\/\/new.cxm.academy\/nb-no\/courses\/"},"modified":"2026-11-01T00:48:52","modified_gmt":"2026-10-31T23:48:52","slug":"courses","status":"publish","type":"page","link":"https:\/\/www.cxm.academy\/nb-no\/courses\/","title":{"rendered":"Kurs"},"content":{"rendered":"\n<section id=\"catalog\" class=\"wp-block-group alignfull cxm-v6 cxm-v6-catalog-band has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">Alle programmer<\/p>\n\n\n<h1 class=\"wp-block-heading cxm-v6-h1 cxm-v6-h1-sm\">Finn programmet som passer behovene dine<\/h1>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-catalog is-layout-flow wp-block-group-is-layout-flow\">\n\n<form class=\"cxm-v6-filters\" role=\"search\" aria-label=\"Filtrer programmer\" data-one=\"1 program\" data-many=\"%d programmer\">\n<div class=\"cxm-v6-search\"><label for=\"cxm-v6-q\">S\u00f8k<\/label><input id=\"cxm-v6-q\" type=\"search\" name=\"q\" placeholder=\"S\u00f8k i programmene\" autocomplete=\"off\"\/><\/div>\n<fieldset class=\"cxm-v6-fieldset\"><legend>M\u00e5lgruppe<\/legend><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"who\" value=\"pro\"\/><span>CX-fagfolk<\/span><\/label><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"who\" value=\"org\"\/><span>Virksomheter<\/span><\/label><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"who\" value=\"front\"\/><span>F\u00f8rstelinjeteam<\/span><\/label><\/fieldset><fieldset class=\"cxm-v6-fieldset\"><legend>Format<\/legend><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"format\" value=\"online\"\/><span>P\u00e5 nett<\/span><\/label><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"format\" value=\"classroom\"\/><span>Klasserom<\/span><\/label><\/fieldset><fieldset class=\"cxm-v6-fieldset\"><legend>Type<\/legend><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"type\" value=\"program\"\/><span>Program<\/span><\/label><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"type\" value=\"training\"\/><span>Kurs<\/span><\/label><\/fieldset>\n<button class=\"cxm-v6-clear\" type=\"reset\" hidden>Nullstill filtrene<\/button>\n<\/form>\n\n\n<div class=\"wp-block-group cxm-v6-results is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-count wp-block-paragraph\"><span class=\"cxm-v6-count-n\" role=\"status\">5 programmer<\/span><\/p>\n\n\n<div class=\"wp-block-group cxm-v6-cgrid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-pcard cxm-f-who-pro cxm-f-type-training cxm-f-format-online cxm-f-format-classroom is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Flaggskipprogram<\/p>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media cxm-v6-media-wide\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-professional.webp 1x\" width=\"800\" height=\"450\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-professional.jpg\" alt=\"En smilende CX-leder p\u00e5 et CXM Professional-kurs\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-skill-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">CXM Professional<\/h2>\n\n<\/div>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Finn \u00e5rsaken, f\u00e5 budsjettet p\u00e5 plass for \u00e5 l\u00f8se det og f\u00e5 teamene det gjelder til \u00e5 levere.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">P\u00e5 nett<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Klasserom<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">P\u00e5 engelsk<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/nb-no\/course\/cxm-professional-eng\/\">Se programmet<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-pcard cxm-f-who-org cxm-f-type-program cxm-f-format-online cxm-f-format-classroom is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Flaggskipprogram<\/p>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media cxm-v6-media-wide\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-foundations.webp 1x\" width=\"800\" height=\"450\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-foundations.jpg\" alt=\"Kolleger fra ulike avdelinger jobber sammen\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-skill-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">CXM Foundations<\/h2>\n\n<\/div>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Hjelp hvert team med \u00e5 se hvordan de p\u00e5virker kundene, forst\u00e5 at det haster og handle p\u00e5 det hver dag.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">P\u00e5 nett<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Klasserom<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/nb-no\/courses-teams\/#quote\">Be om et tilbud<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-pcard cxm-f-who-front cxm-f-type-program cxm-f-format-classroom cxm-if-ibd is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Flaggskipprogram<\/p>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media cxm-v6-media-wide\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-ibd.webp 1x\" width=\"800\" height=\"450\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-ibd.jpg\" alt=\"Dimitri Jamb\u00e9 coacher et team i f\u00f8rstelinjen\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-skill-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Interaction by Design<\/h2>\n\n<\/div>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">L\u00e6r opp teamene dine til \u00e5 begeistre kundene, roe ned de frustrerte og gj\u00f8re klager om til lojalitet.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Klasserom<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">P\u00e5 engelsk<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/course\/interaction-by-design\/\" hreflang=\"en\">Se programmet<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-pcard cxm-f-who-pro cxm-f-type-training cxm-f-format-online cxm-f-format-classroom is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">CXM Skills<\/p>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media cxm-v6-media-wide\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-skill-journey.webp 1x\" width=\"640\" height=\"400\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-skill-journey.jpg\" alt=\"En deltaker jobber med et kundereisekart\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-skill-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Kartlegging av kundereiser<\/h2>\n\n\n<p class=\"cxm-v6-skill-course wp-block-paragraph\">Customer Journey Specialist \u00b7 Michel Stevens<\/p>\n\n<\/div>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Kartlegg kundereisen fra kundens side og se hvilke forbedringer som betyr mest.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">P\u00e5 nett<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Klasserom<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">P\u00e5 engelsk<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/course\/customer-journey-specialist-eng\/\">Se kurset<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-pcard cxm-f-who-pro cxm-f-type-training cxm-f-format-online is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">CXM Skills<\/p>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media cxm-v6-media-wide\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-skill-business-case.webp 1x\" width=\"640\" height=\"400\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-skill-business-case.jpg\" alt=\"En business case for CX, \u00e5pen p\u00e5 en b\u00e6rbar PC\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-skill-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Business case for CX<\/h2>\n\n\n<p class=\"cxm-v6-skill-course wp-block-paragraph\">Monetizing The Experience \u00b7 Alain Thys<\/p>\n\n<\/div>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Bygg en business case for CX som snakker \u00f8konomenes spr\u00e5k og f\u00e5r tiltaket ditt godkjent.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">P\u00e5 nett<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">P\u00e5 engelsk<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/course\/monetizing-the-experience\/\">Se kurset<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<p class=\"cxm-v6-none\" hidden>Ingen programmer passer til disse filtrene. <button class=\"cxm-v6-clear-inline\" type=\"button\">Nullstill filtrene<\/button><\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-readiness has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div id=\"readiness\" class=\"wp-block-group cxm-embed-wrap cxm-readiness is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">CX Readiness Assessment<\/p>\n\n\n<h2 class=\"wp-block-heading\">Usikker p\u00e5 hvor du skal begynne?<\/h2>\n\n\n<p class=\"cxm-lede cxm-muted wp-block-paragraph\">Sju sp\u00f8rsm\u00e5l om rollen din, erfaringen din og m\u00e5lene dine. Du ser kurset som passer deg best p\u00e5 skjermen, og vi sender deg anbefalingen p\u00e5 e-post.<\/p>\n\n\n<ul class=\"wp-block-list cxm-oct-list cxm-mt\">\n<li>7 sp\u00f8rsm\u00e5l, tre til fire minutter<\/li>\n\n<li>Etter sp\u00f8rsm\u00e5l fem ber vi om navnet ditt og e-postadressen din p\u00e5 jobben<\/li>\n\n<li>Gratis, fra CXM Hub<\/li>\n<\/ul>\n\n<\/div>\n\n\n<!-- CXM Hub embed: CX Readiness Assessment. The theme (inc\/hub.php) adds the Hub loader after this card, which fills the card body\n     with the live tool in the page's language. data-link is the Hub funnel link token (Hub admin: Lead magnets,\n     Links & embed); the body id must stay cxm-hub-readiness. Answers go straight into the Hub CRM; nothing is stored in WordPress.\n     Until the tool loads the body shows a skeleton; the fallback line shows only when it fails to load (theme.css, theme.js). -->\n<div class=\"cxm-embed\" data-cxm-hub-embed=\"readiness\" data-link=\"yx3ckyebcs\" data-style=\"flat\">\n<div class=\"cxm-embed-top\"><b>CX Readiness Assessment<\/b><span>7 sp\u00f8rsm\u00e5l<\/span><span class=\"cxm-embed-lang\">P\u00e5 engelsk<\/span><\/div>\n<div class=\"cxm-embed-body\" id=\"cxm-hub-readiness\">\n<div class=\"cxm-progress\" aria-hidden=\"true\"><i><\/i><\/div>\n<h3>Sju sp\u00f8rsm\u00e5l, tre til fire minutter.<\/h3>\n<p class=\"cxm-embed-fallback\">Verkt\u00f8yet lastes inn her fra CXM Hub. Dukker det ikke opp, kan du skrive til <a href=\"mailto:hello@cxm.academy?subject=CX%20Readiness%20Assessment\">hello@cxm.academy<\/a>, s\u00e5 sender vi deg lenken.<\/p>\n<\/div>\n<\/div>\n<script data-lang=\"no\" data-link=\"yx3ckyebcs\" data-style=\"flat\" data-target=\"#cxm-hub-readiness\" defer src=\"https:\/\/hub.cxm.academy\/embed.js\"><\/script>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Alle programmer Finn programmet som passer behovene dine S\u00f8k M\u00e5lgruppe CX-fagfolkVirksomheterF\u00f8rstelinjeteam Format P\u00e5 nettKlasserom Type ProgramKurs Nullstill filtrene 5 programmer Flaggskipprogram CXM Professional Finn \u00e5rsaken, f\u00e5 budsjettet p\u00e5 plass for \u00e5 l\u00f8se det og f\u00e5 teamene det gjelder til \u00e5 levere. P\u00e5 nett Klasserom P\u00e5 engelsk Flaggskipprogram CXM Foundations Hjelp hvert team med \u00e5 se [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-wide","meta":{"cxm_tkey":"courses","footnotes":""},"class_list":["post-6","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages\/6","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/comments?post=6"}],"version-history":[{"count":11,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages\/6\/revisions"}],"predecessor-version":[{"id":99,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages\/6\/revisions\/99"}],"wp:attachment":[{"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/media?parent=6"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}