{"id":5,"date":"2026-10-15T11:54:26","date_gmt":"2026-10-15T09:54:26","guid":{"rendered":"https:\/\/new.cxm.academy\/nb-no\/home\/"},"modified":"2026-11-03T14:57:52","modified_gmt":"2026-11-03T13:57:52","slug":"home","status":"publish","type":"page","link":"https:\/\/www.cxm.academy\/nb-no\/","title":{"rendered":"Forside"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-hero cxm-v6-hero-full has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-hero-grid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-hero-text is-layout-flow wp-block-group-is-layout-flow\">\n\n<h1 class=\"wp-block-heading cxm-v6-h1\">Gj\u00f8r kunde\u00adsentrering til en vane i hele virksomheten<\/h1>\n\n\n<p class=\"cxm-v6-lede wp-block-paragraph\">Det h\u00f8res kanskje utopisk ut, men vi f\u00e5r det til. Utforsk oppl\u00e6rings- og transformasjonsprogrammene v\u00e5re, ledet av praktikere som selv har gjort det hos merkevarer som McDonald's.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button cxm-v6-btn-navy\"><a class=\"wp-block-button__link wp-element-button\" href=\"#programs\">Se programmene v\u00e5re<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-hero-bg\"><img decoding=\"async\" fetchpriority=\"high\" srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-hero-office-v2-1000.webp 1000w, \/wp-content\/themes\/cxm-academy\/assets\/images\/v6-hero-office-v2.webp 2000w\" sizes=\"(min-width: 961px) 68vw, 100vw\" width=\"2000\" height=\"1333\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-hero-office-v2.jpg\" alt=\"Et team snakker sammen rundt et st\u00e5bord i et m\u00f8terom med glassvegger mens kolleger g\u00e5r forbi\"\/><\/figure>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-announce cxm-if-ibd has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:24px;padding-bottom:0\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-webinar cxm-v6-ibd-banner is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-new wp-block-paragraph\">Nytt program<\/p>\n\n\n<p class=\"cxm-v6-webinar-text wp-block-paragraph\"><strong>Interaction by Design.<\/strong> Lever kundeservice i verdensklasse. Programmet er p\u00e5 engelsk.<\/p>\n\n\n<p class=\"cxm-tag cxm-tag-line cxm-ibd-lang\">P\u00e5 engelsk<\/p><p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/course\/interaction-by-design\/\" hreflang=\"en\">Utforsk programmet<\/a><\/p>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-clients has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-count wp-block-paragraph\"><strong>14\u00a0500<\/strong> kurs levert til blant andre<\/p>\n\n\n<div class=\"cxm-v6-marquee\" tabindex=\"0\" role=\"region\" aria-label=\"Kundelogoer\">\n<div class=\"cxm-v6-track\"><ul class=\"cxm-v6-set\"><li class=\"cxm-logo-mcdonalds\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mcdonalds.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mcdonalds.png\" alt=\"McDonald's\" width=\"42\" height=\"37\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-engie\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-engie.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-engie.png\" alt=\"ENGIE\" width=\"87\" height=\"31\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-mercedes-benz\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mercedes-benz.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mercedes-benz.png\" alt=\"Mercedes-Benz\" width=\"150\" height=\"38\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-booking-com\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-booking-com.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-booking-com.png\" alt=\"Booking.com\" width=\"119\" height=\"20\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-bmw\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bmw.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bmw.png\" alt=\"BMW\" width=\"37\" height=\"37\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-allianz\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-allianz.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-allianz.png\" alt=\"Allianz\" width=\"106\" height=\"27\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-essent\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-essent.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-essent.png\" alt=\"Essent\" width=\"98\" height=\"22\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-sky\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-sky.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-sky.png\" alt=\"Sky\" width=\"55\" height=\"34\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-liberty-global\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-liberty-global.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-liberty-global.png\" alt=\"Liberty Global\" width=\"48\" height=\"54\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-adcb\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-adcb.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-adcb.png\" alt=\"ADCB\" width=\"104\" height=\"32\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-bdo\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bdo.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bdo.png\" alt=\"BDO\" width=\"73\" height=\"28\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-bi-norwegian-business-school\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bi-norwegian-business-school.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bi-norwegian-business-school.png\" alt=\"BI Norwegian Business School\" width=\"40\" height=\"40\" loading=\"lazy\" decoding=\"async\"\/><\/li><\/ul><ul class=\"cxm-v6-set cxm-v6-dup\" aria-hidden=\"true\"><li class=\"cxm-logo-mcdonalds\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mcdonalds.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mcdonalds.png\" alt=\"\" width=\"42\" height=\"37\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-engie\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-engie.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-engie.png\" alt=\"\" width=\"87\" height=\"31\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-mercedes-benz\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mercedes-benz.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mercedes-benz.png\" alt=\"\" width=\"150\" height=\"38\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-booking-com\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-booking-com.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-booking-com.png\" alt=\"\" width=\"119\" height=\"20\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-bmw\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bmw.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bmw.png\" alt=\"\" width=\"37\" height=\"37\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-allianz\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-allianz.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-allianz.png\" alt=\"\" width=\"106\" height=\"27\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-essent\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-essent.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-essent.png\" alt=\"\" width=\"98\" height=\"22\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-sky\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-sky.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-sky.png\" alt=\"\" width=\"55\" height=\"34\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-liberty-global\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-liberty-global.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-liberty-global.png\" alt=\"\" width=\"48\" height=\"54\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-adcb\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-adcb.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-adcb.png\" alt=\"\" width=\"104\" height=\"32\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-bdo\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bdo.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bdo.png\" alt=\"\" width=\"73\" height=\"28\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-bi-norwegian-business-school\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bi-norwegian-business-school.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bi-norwegian-business-school.png\" alt=\"\" width=\"40\" height=\"40\" loading=\"lazy\" decoding=\"async\"\/><\/li><\/ul><\/div>\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-outcomes has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-g3 is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-box is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-num wp-block-paragraph\">01<\/p>\n\n\n<p class=\"cxm-v6-outcome wp-block-paragraph\">Bygg en kultur der kunden alltid st\u00e5r i sentrum<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-box is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-num wp-block-paragraph\">02<\/p>\n\n\n<p class=\"cxm-v6-outcome wp-block-paragraph\">Lever en enhetlig kundeopplevelse over hele verden<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-box is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-num wp-block-paragraph\">03<\/p>\n\n\n<p class=\"cxm-v6-outcome wp-block-paragraph\">Invester i l\u00f8nnsomme CX-tiltak<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"programs\" class=\"wp-block-group alignfull cxm-v6 cxm-v6-programs-band has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Oppl\u00e6rings- og transformasjons\u00adprogrammene v\u00e5re<\/h2>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-g3 cxm-v6-programs is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-card is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-tags is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">For CX-fagfolk<\/p>\n\n<\/div>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-professional.webp 1x\" width=\"800\" height=\"450\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-professional.jpg\" alt=\"En smilende CX-leder p\u00e5 et CXM Professional-kurs\"\/><\/figure>\n\n\n<h3 class=\"wp-block-heading\">CXM Professional<\/h3>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Har du et NPS-m\u00e5l, problemer med kundeflukt eller en kundereise som stadig f\u00f8rer til klager? L\u00e6r hvordan du finner \u00e5rsaken, f\u00e5r budsjettet p\u00e5 plass for \u00e5 l\u00f8se det og f\u00e5r teamene det gjelder til \u00e5 se at det haster like mye som du gj\u00f8r.<\/p>\n\n\n<p class=\"cxm-v6-who wp-block-paragraph\"><strong>Passer for:<\/strong> CX-ledere, kundereiseansvarlige, prosessingeni\u00f8rer, produkteiere og analytikere som har ansvar for CX-resultatene, men er avhengige av andre team.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-card-foot is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-price wp-block-paragraph\"><strong>EUR\u00a0495<\/strong> per person, i eget tempo<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">P\u00e5 nett<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Klasserom<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">P\u00e5 engelsk<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/nb-no\/course\/cxm-professional-eng\/\">Les mer<span class=\"screen-reader-text\">: CXM Professional<\/span><\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-featured is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-tags is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag cxm-v6-tag-solid cxm-v6-tag-star wp-block-paragraph\">Bestselger<\/p>\n\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Tverrfaglig<\/p>\n\n<\/div>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-foundations.webp 1x\" width=\"800\" height=\"450\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-foundations.jpg\" alt=\"Kolleger fra ulike avdelinger jobber sammen med en CX-oppgave\"\/><\/figure>\n\n\n<h3 class=\"wp-block-heading\">CXM Foundations<\/h3>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Trenger du \u00e9n standard for kundeopplevelsen p\u00e5 tvers av regioner, spr\u00e5k og team som gj\u00f8r ting p\u00e5 hver sin m\u00e5te? Bygg en felles forst\u00e5else av CX i alle deler av organisasjonen din, fra \u00f8konomi og produkt til toppledelsen.<\/p>\n\n\n<p class=\"cxm-v6-who wp-block-paragraph\"><strong>Passer for:<\/strong> CX-ledere i virksomheter som opererer globalt eller i flere regioner, og som trenger \u00e9n enhetlig standard for kundeopplevelsen p\u00e5 tvers av spr\u00e5k, kulturer og tidssoner<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-card-foot is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-price wp-block-paragraph\"><a href=\"\/nb-no\/courses-teams\/#quote\">Be om et tilbud<\/a>, volumpriser<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">P\u00e5 nett<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Klasserom<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/nb-no\/course\/cxm-foundations-no-no\/\">Les mer<span class=\"screen-reader-text\">: CXM Foundations<\/span><\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-if-ibd is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-tags is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">F\u00f8rstelinjen<\/p>\n\n<\/div>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-ibd.webp 1x\" width=\"800\" height=\"450\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-ibd.jpg\" alt=\"Dimitri Jamb\u00e9 coacher et team i f\u00f8rstelinjen\"\/><\/figure>\n\n\n<h3 class=\"wp-block-heading\">Interaction by Design<\/h3>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Lever fremragende kundeservice, like god i alle filialer, ved \u00e5 samle f\u00f8rstelinjen, n\u00e6rmeste ledere og toppledelsen om \u00e9n tydelig standard.<\/p>\n\n\n<p class=\"cxm-v6-who wp-block-paragraph\"><strong>Passer for:<\/strong> virksomheter med en kundestrategi og en serviceambisjon som de vil gj\u00f8re om til \u00e9n felles arbeidsm\u00e5te som alle f\u00f8lger.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-card-foot is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-price wp-block-paragraph\"><strong>Eget tilbud<\/strong> p\u00e5 et transformasjonsprogram tilpasset organisasjonen din<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Klasserom<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">P\u00e5 engelsk<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/course\/interaction-by-design\/\" hreflang=\"en\">Les mer<span class=\"screen-reader-text\">: Interaction by Design<\/span><\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-webinar cxm-if-ibd is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-new wp-block-paragraph\">Gratis direktesendt webinar \u00b7 P\u00e5 engelsk<\/p>\n\n\n<p class=\"cxm-v6-webinar-text wp-block-paragraph\"><strong>The Calls AI Leaves Behind<\/strong> med Bartek Lechowski og Dimitri Jamb\u00e9. Torsdag 28. januar 2027, kl. 10.00 CET, p\u00e5 nett.<\/p>\n\n\n<p class=\"cxm-tag cxm-tag-line cxm-ibd-lang\">P\u00e5 engelsk<\/p><p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/the-calls-ai-leaves-behind-webinar\/\">Se webinaret<\/a><\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-divider is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-divider-label wp-block-paragraph\">CXM Skills<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-g4 cxm-v6-skills is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-skill is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-tags is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">For CX-fagfolk<\/p>\n\n<\/div>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-skill-journey.webp 1x\" width=\"640\" height=\"400\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-skill-journey.jpg\" alt=\"En deltaker jobber med et kundereisekart p\u00e5 veggen\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-skill-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-skill-k wp-block-paragraph\">CXM Skills<\/p>\n\n\n<h3 class=\"wp-block-heading\">Kartlegging av kundereiser<\/h3>\n\n\n<p class=\"cxm-v6-skill-course wp-block-paragraph\">Customer Journey Specialist \u00b7 Michel Stevens<\/p>\n\n<\/div>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">L\u00e6r kundereisekartlegging som f\u00f8rer til handling: gj\u00f8r kundeinnsikt om til en endringshistorie, f\u00e5 interessentene med p\u00e5 laget og skap reell effekt.<\/p>\n\n\n<p class=\"cxm-v6-who wp-block-paragraph\"><strong>Passer for:<\/strong> kundereiseansvarlige og fagfolk innen prosessforbedring og CX som skal kartlegge, analysere og forbedre kundereiser i egen organisasjon.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-card-foot is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-price wp-block-paragraph\"><strong>EUR\u00a0495<\/strong> per person<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">P\u00e5 nett<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Klasserom<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">P\u00e5 engelsk<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/course\/customer-journey-specialist-eng\/\">Les mer<span class=\"screen-reader-text\">: Customer Journey Specialist<\/span><\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-skill is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-tags is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">For CX-fagfolk<\/p>\n\n<\/div>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-skill-business-case.webp 1x\" width=\"640\" height=\"400\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-skill-business-case.jpg\" alt=\"En business case for CX, \u00e5pen p\u00e5 en b\u00e6rbar PC\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-skill-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-skill-k wp-block-paragraph\">CXM Skills<\/p>\n\n\n<h3 class=\"wp-block-heading\">Business case for CX<\/h3>\n\n\n<p class=\"cxm-v6-skill-course wp-block-paragraph\">Monetizing The Experience \u00b7 Alain Thys<\/p>\n\n<\/div>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Bygg en business case for CX som snakker \u00f8konomenes spr\u00e5k og f\u00e5r tiltaket ditt godkjent.<\/p>\n\n\n<p class=\"cxm-v6-who wp-block-paragraph\"><strong>Passer for:<\/strong> CX-fagfolk og transformasjonsledere som trenger budsjett og forankring for tiltak som skal l\u00f8fte kundeopplevelsen.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-card-foot is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-price wp-block-paragraph\"><strong>EUR\u00a0495<\/strong> per person<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">P\u00e5 nett<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">P\u00e5 engelsk<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/course\/monetizing-the-experience\/\">Les mer<span class=\"screen-reader-text\">: Monetizing The Experience<\/span><\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons cxm-v6-center is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button is-style-outline cxm-arrow is-style-outline--3\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/nb-no\/courses\/\">Utforsk alle programmene<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"about\" class=\"wp-block-group alignfull cxm-v6 cxm-v6-philosophy has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head cxm-v6-head-center is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">V\u00e5r filosofi<\/p>\n\n\n<h2 class=\"wp-block-heading\">Har du en jobb, er du en mikro-CX-leder<\/h2>\n\n\n<p class=\"cxm-v6-intro wp-block-paragraph\">Vi mener at CX er alles jobb. Ja, vi vet hvordan det h\u00f8res ut. Som en utopi. En vakker tanke som aldri blir virkelighet.<\/p>\n\n\n<p class=\"cxm-v6-intro wp-block-paragraph\">Men vi vet at det er mulig, for vi har f\u00e5tt det til hos McDonald's og andre merkevarer. Og vi har l\u00e6rt at det krever tre ting \u00e5 gj\u00f8re CX til alles jobb: det m\u00e5 v\u00e6re l\u00f8nnsomt, praktisk og tilrettelagt.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-g3 is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-box cxm-v6-white is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-num wp-block-paragraph\">01<\/p>\n\n\n<h3 class=\"wp-block-heading\">L\u00f8nnsomt<\/h3>\n\n\n<p class=\"cxm-v6-strap wp-block-paragraph\">S\u00e5 ledelsen stiller seg bak det.<\/p>\n\n\n<p class=\"cxm-v6-muted wp-block-paragraph\">Det er fint \u00e5 gj\u00f8re kundene forn\u00f8yde. Men skal det vare, m\u00e5 det ogs\u00e5 f\u00e5 virksomheten til \u00e5 vokse. Praktikerne v\u00e5re l\u00e6rer bort b\u00e5de h\u00e5ndverket og den kommersielle tankegangen bak.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-box cxm-v6-white is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-num wp-block-paragraph\">02<\/p>\n\n\n<h3 class=\"wp-block-heading\">Praktisk<\/h3>\n\n\n<p class=\"cxm-v6-strap wp-block-paragraph\">S\u00e5 folk vet hvordan de skal gj\u00f8re det.<\/p>\n\n\n<p class=\"cxm-v6-muted wp-block-paragraph\">Praktisk betyr at du enkelt kan bruke det i din egen sammenheng. Din bransje. Din jobb. Din kultur. Alle programmene v\u00e5re er laget for nettopp det.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-box cxm-v6-white is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-num wp-block-paragraph\">03<\/p>\n\n\n<h3 class=\"wp-block-heading\">Tilrettelagt<\/h3>\n\n\n<p class=\"cxm-v6-strap wp-block-paragraph\">S\u00e5 folk har mulighet til \u00e5 gj\u00f8re det.<\/p>\n\n\n<p class=\"cxm-v6-muted wp-block-paragraph\">God oppl\u00e6ring kan likevel strande ved kontord\u00f8ren. Gamle prosesser. M\u00e5l som trekker i hver sin retning. Regler som sier nei. Vi hjelper deg med \u00e5 endre dem ogs\u00e5, slik at folk faktisk kan gj\u00f8re det de blir bedt om.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-sticky has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Vi f\u00e5r l\u00e6ringen til \u00e5 sitte ekstra godt<\/h2>\n\n\n<p class=\"cxm-v6-intro wp-block-paragraph\">Vi bygger kompetanse og motivasjon i kurset og skaper deretter muligheter til \u00e5 sette det ut i praksis.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-g3 is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-card is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"cxm-v6-media cxm-v6-loop\" role=\"img\" aria-label=\"L\u00e6ringssl\u00f8yfen: reflekter, oppdag, anvend\">\n<svg viewBox=\"0 0 220 140\" aria-hidden=\"true\" focusable=\"false\"><defs><marker id=\"cxm-v6-ah\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"7\" markerHeight=\"7\" orient=\"auto\"><path d=\"M0 0L10 5L0 10z\" fill=\"#2774AE\"\/><\/marker><\/defs><path d=\"M62 38 Q110 6 158 38\" fill=\"none\" stroke=\"#2774AE\" stroke-width=\"2.5\" marker-end=\"url(#cxm-v6-ah)\"\/><path d=\"M168 74 Q150 124 110 124\" fill=\"none\" stroke=\"#2774AE\" stroke-width=\"2.5\" marker-end=\"url(#cxm-v6-ah)\"\/><path d=\"M84 122 Q44 116 46 78\" fill=\"none\" stroke=\"#2774AE\" stroke-width=\"2.5\" marker-end=\"url(#cxm-v6-ah)\"\/><rect x=\"6\" y=\"40\" width=\"80\" height=\"32\" rx=\"16\" fill=\"#DAEBFE\"\/><text x=\"46\" y=\"61\" text-anchor=\"middle\">Reflekter<\/text><rect x=\"134\" y=\"40\" width=\"80\" height=\"32\" rx=\"16\" fill=\"#DAEBFE\"\/><text x=\"174\" y=\"61\" text-anchor=\"middle\">Oppdag<\/text><rect x=\"70\" y=\"106\" width=\"80\" height=\"32\" rx=\"16\" fill=\"#FFD100\"\/><text x=\"110\" y=\"127\" text-anchor=\"middle\">Anvend<\/text><\/svg>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">L\u00e6ringssl\u00f8yfer<\/h3>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Folk husker mer av det de har l\u00e6rt, og bruker det bedre i arbeidshverdagen.<\/p>\n\n\n<p class=\"cxm-v6-how wp-block-paragraph\"><strong>Slik fungerer det:<\/strong> Hver modul i CXM Foundations, CXM Professional og Customer Journey Specialist er interaktiv, ikke timevis med video. Du reflekterer over en situasjon fra virkeligheten, oppdager teorien og bruker den med en gang.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-media cxm-v6-wa is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-wa-from wp-block-paragraph\">CXM Academy \u00b7 WhatsApp<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-wa-bubble is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-wa-title wp-block-paragraph\"><strong>Pr\u00f8v dette denne uken<\/strong><\/p>\n\n\n<p class=\"cxm-v6-wa-text wp-block-paragraph\">Neste gang du har en vanskelig samtale, sett ord p\u00e5 hva kunden vil f\u00f8r du forklarer reglene. Skriv etterp\u00e5 ned \u00e9n ting som ble annerledes.<\/p>\n\n\n<p class=\"cxm-v6-wa-time wp-block-paragraph\">09:02<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">P\u00e5minnelser som holder liv i l\u00e6ringen<\/h3>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Med teamprogrammene v\u00e5re s\u00f8rger vi for at teamene dine setter kunnskapen ut i praksis i arbeidshverdagen.<\/p>\n\n\n<p class=\"cxm-v6-how wp-block-paragraph\"><strong>Slik fungerer det:<\/strong> Korte p\u00e5minnelser p\u00e5 e-post, WhatsApp eller Teams etter oppl\u00e6ringen, hver med en liten oppgave de kan pr\u00f8ve ut i sitt eget arbeid.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-media\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-workshop.webp 1x\" width=\"800\" height=\"500\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-workshop.jpg\" alt=\"Et team gj\u00f8r l\u00e6ringen om til tiltak under en workshop\"\/><\/figure>\n\n\n<h3 class=\"wp-block-heading\">Aktiveringsworkshoper<\/h3>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Hele team kommer gjennom kurset i samme tempo, ogs\u00e5 der det er motstand mot endring, og sitter igjen med konkrete tiltak for sitt eget arbeid.<\/p>\n\n\n<p class=\"cxm-v6-how wp-block-paragraph\"><strong>Slik fungerer det:<\/strong> Deltakerne g\u00e5r f\u00f8rst gjennom nettmodulene og blir deretter med p\u00e5 en workshop, ledet internt eller av oss, der de gj\u00f8r det de har l\u00e6rt, om til tiltak for teamet sitt.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-tiers has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Jo mer motstand mot endring, desto mer st\u00f8tte gir vi<\/h2>\n\n\n<p class=\"cxm-v6-intro wp-block-paragraph\">Ikke alle virksomheter har samme utgangspunkt. Vi tilpasser oppl\u00e6ringsformen etter hvor klare folk er for endring.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-g3 is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-card is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-tier-top is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Lite motstand<\/p>\n\n\n<p class=\"cxm-v6-meter\" role=\"img\" aria-label=\"St\u00f8tte: \u00e9n av tre\"><span aria-hidden=\"true\">St\u00f8tte<\/span><span class=\"cxm-v6-cells\" aria-hidden=\"true\"><i class=\"is-on\"><\/i><i class=\"\"><\/i><i class=\"\"><\/i><\/span><\/p>\n\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">P\u00e5 nett<\/h3>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Raskt og lite ressurskrevende for virksomheter som allerede er motiverte for endring.<\/p>\n\n\n<p class=\"cxm-v6-how wp-block-paragraph\"><strong>Slik fungerer det:<\/strong> Alle g\u00e5r gjennom nettmodulene i sitt eget tempo. Folk er motiverte nok til \u00e5 fullf\u00f8re uten et ekstra dytt.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-tier-top is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Noe motstand<\/p>\n\n\n<p class=\"cxm-v6-meter\" role=\"img\" aria-label=\"St\u00f8tte: to av tre\"><span aria-hidden=\"true\">St\u00f8tte<\/span><span class=\"cxm-v6-cells\" aria-hidden=\"true\"><i class=\"is-on\"><\/i><i class=\"is-on\"><\/i><i class=\"\"><\/i><\/span><\/p>\n\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">P\u00e5 nett med aktiveringsworkshop<\/h3>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Holder alle i samme tempo og gj\u00f8r l\u00e6ringen om til handling i hvert team.<\/p>\n\n\n<p class=\"cxm-v6-how wp-block-paragraph\"><strong>Slik fungerer det:<\/strong> Deltakerne tar modulene p\u00e5 nett og blir deretter med p\u00e5 en workshop med fysisk oppm\u00f8te, der de gj\u00f8r det konkret for sitt eget team.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-tier-top is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Mye motstand<\/p>\n\n\n<p class=\"cxm-v6-meter\" role=\"img\" aria-label=\"St\u00f8tte: tre av tre\"><span aria-hidden=\"true\">St\u00f8tte<\/span><span class=\"cxm-v6-cells\" aria-hidden=\"true\"><i class=\"is-on\"><\/i><i class=\"is-on\"><\/i><i class=\"is-on\"><\/i><\/span><\/p>\n\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">Klasserom<\/h3>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Den sterkeste forankringen for virksomheter som trenger mer enn et lite dytt.<\/p>\n\n\n<p class=\"cxm-v6-how wp-block-paragraph\"><strong>Slik fungerer det:<\/strong> Teamene l\u00e6rer sammen med fysisk oppm\u00f8te og f\u00f8lger deretter opp digitalt. Mer krevende, men det rette valget n\u00e5r motstanden mot endring er stor.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-local has-navy-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">F\u00e5 \u00e9n felles standard for kundeopplevelsen i alle land og filialer<\/h2>\n\n\n<p class=\"cxm-v6-intro wp-block-paragraph\">Det som fungerer i Amsterdam, fungerer ikke alltid i Riyadh. Derfor hjelper vi hvert team med \u00e5 levere den samme standarden p\u00e5 en m\u00e5te som passer det lokale markedet.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-local-grid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-example is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Eksempel<\/p>\n\n\n<h3 class=\"wp-block-heading\">Hva \u00abbekvemmelighet\u00bb betyr p\u00e5 en hurtigmatrestaurant<\/h3>\n\n\n<div class=\"wp-block-group cxm-v6-market is-layout-flow wp-block-group-is-layout-flow\">\n\n<svg class=\"cxm-v6-flag\" viewBox=\"0 0 44 44\" width=\"44\" height=\"44\" role=\"img\" aria-label=\"Belgia\"><rect width=\"15\" height=\"44\" fill=\"#16212B\"\/><rect x=\"15\" width=\"14\" height=\"44\" fill=\"#FFD100\"\/><rect x=\"29\" width=\"15\" height=\"44\" fill=\"#E2001A\"\/><\/svg>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Belgia<\/strong><\/p>\n\n\n<p class=\"cxm-v6-muted wp-block-paragraph\">Maten bringes til bordet.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-market is-layout-flow wp-block-group-is-layout-flow\">\n\n<svg class=\"cxm-v6-flag has-line\" viewBox=\"0 0 44 44\" width=\"44\" height=\"44\" role=\"img\" aria-label=\"Bulgaria\"><rect width=\"44\" height=\"15\" fill=\"#FFFFFF\"\/><rect y=\"15\" width=\"44\" height=\"14\" fill=\"#00966E\"\/><rect y=\"29\" width=\"44\" height=\"15\" fill=\"#D62612\"\/><\/svg>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Bulgaria<\/strong><\/p>\n\n\n<p class=\"cxm-v6-muted wp-block-paragraph\">Bestill ved disken og bli betjent.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-market is-layout-flow wp-block-group-is-layout-flow\">\n\n<svg class=\"cxm-v6-flag has-line\" viewBox=\"0 0 44 44\" width=\"44\" height=\"44\" role=\"img\" aria-label=\"Malaysia\"><rect y=\"0.00\" width=\"44\" height=\"3.19\" fill=\"#CC0001\"\/><rect y=\"3.14\" width=\"44\" height=\"3.19\" fill=\"#FFFFFF\"\/><rect y=\"6.29\" width=\"44\" height=\"3.19\" fill=\"#CC0001\"\/><rect y=\"9.43\" width=\"44\" height=\"3.19\" fill=\"#FFFFFF\"\/><rect y=\"12.57\" width=\"44\" height=\"3.19\" fill=\"#CC0001\"\/><rect y=\"15.71\" width=\"44\" height=\"3.19\" fill=\"#FFFFFF\"\/><rect y=\"18.86\" width=\"44\" height=\"3.19\" fill=\"#CC0001\"\/><rect y=\"22.00\" width=\"44\" height=\"3.19\" fill=\"#FFFFFF\"\/><rect y=\"25.14\" width=\"44\" height=\"3.19\" fill=\"#CC0001\"\/><rect y=\"28.29\" width=\"44\" height=\"3.19\" fill=\"#FFFFFF\"\/><rect y=\"31.43\" width=\"44\" height=\"3.19\" fill=\"#CC0001\"\/><rect y=\"34.57\" width=\"44\" height=\"3.19\" fill=\"#FFFFFF\"\/><rect y=\"37.71\" width=\"44\" height=\"3.19\" fill=\"#CC0001\"\/><rect y=\"40.86\" width=\"44\" height=\"3.19\" fill=\"#FFFFFF\"\/><rect width=\"23\" height=\"25.14\" fill=\"#010066\"\/><circle cx=\"9.2\" cy=\"12.6\" r=\"7\" fill=\"#FFCC00\"\/><circle cx=\"10.9\" cy=\"12.6\" r=\"5.9\" fill=\"#010066\"\/><polygon points=\"17.00,8.00 17.47,10.55 19.00,8.46 18.31,10.96 20.60,9.73 18.89,11.69 21.48,11.58 19.10,12.60 21.48,13.62 18.89,13.51 20.60,15.47 18.31,14.24 19.00,16.74 17.47,14.65 17.00,17.20 16.53,14.65 15.00,16.74 15.69,14.24 13.40,15.47 15.11,13.51 12.52,13.62 14.90,12.60 12.52,11.58 15.11,11.69 13.40,9.73 15.69,10.96 15.00,8.46 16.53,10.55\" fill=\"#FFCC00\"\/><\/svg>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Malaysia<\/strong><\/p>\n\n\n<p class=\"cxm-v6-muted wp-block-paragraph\">Bord og stoler som kan flyttes, s\u00e5 hele familien kan sitte sammen.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<p class=\"cxm-v6-example-end wp-block-paragraph\">Samme m\u00e5l, ulike forventninger. Oppl\u00e6ringen v\u00e5r hjelper teamene med \u00e5 finne ut hva kundene forventer i hvert marked, slik at standarden er den samme der det teller, og tilpasses der det m\u00e5 til.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-points is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-point is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-dot wp-block-paragraph\">01<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">L\u00e6r det samme konseptet, tilpass det til kulturen din<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Vi l\u00e6rer bort de universelle prinsippene bak kundenes behov, og viser deretter hvordan de sl\u00e5r ut lokalt. Alle team leverer den samme standarden uten \u00e5 kopiere taktikken fra ett marked over p\u00e5 et annet.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-point is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-dot wp-block-paragraph\">02<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">P\u00e5minnelser tilpasset hver enkelts jobb<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Etter et oppl\u00e6ringsprogram for team kan de ansatte f\u00e5 korte p\u00e5minnelser skrevet for sin egen situasjon (rolle, kultur, arbeidssted). Slik blir standarden brukt i arbeidshverdagen, p\u00e5 en m\u00e5te som passer den virkeligheten de st\u00e5r i.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-point is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-dot wp-block-paragraph\">03<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">CXM Foundations finnes p\u00e5 seks spr\u00e5k<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Samme oppl\u00e6ring, p\u00e5 teamets eget spr\u00e5k og med eksempler fra markedet de jobber i.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-update has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-g2 is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-photo-wide\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/michel-stage.webp 1x\" width=\"1200\" height=\"800\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/michel-stage.jpg\" alt=\"Michel Stevens, v\u00e5r faglige leder, holder foredrag p\u00e5 scenen\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-stack is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">Alltid oppdatert<\/p>\n\n\n<h2 class=\"wp-block-heading\">Vi oppdaterer programmene v\u00e5re hvert kvartal<\/h2>\n\n\n<p class=\"cxm-v6-lede wp-block-paragraph\">Forskning p\u00e5 kundeatferd gir ny innsikt, nye casestudier kommer til, og vi l\u00e6rer av v\u00e5rt eget arbeid med kunder. Derfor g\u00e5r v\u00e5r faglige leder gjennom oppl\u00e6ringen hvert kvartal og oppdaterer den med det som er nytt.<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/blog\/why-our-courses-are-never-finished\/\">Les hvordan vi holder kursene v\u00e5re oppdatert<\/a><\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"mcp\" class=\"wp-block-group alignfull cxm-v6 cxm-v6-mcp has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-g2 is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-stack is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-row is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-new wp-block-paragraph\">Nyhet<\/p>\n\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">MCP-koblingen fra CXM<\/p>\n\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Skal du kartlegge en kundereise eller bygge en business case for CX? MCP-koblingen v\u00e5r hjelper deg.<\/h2>\n\n\n<p class=\"cxm-v6-lede wp-block-paragraph\">Vi regner ikke oppl\u00e6ring som en suksess n\u00e5r folk fullf\u00f8rer den. Vi regner den som en suksess n\u00e5r de bruker den p\u00e5 jobben. Derfor f\u00e5r alle kundene v\u00e5re livslang tilgang til MCP-koblingen. Den tar kunnskapen fra CXM-oppl\u00e6ringen med inn i arbeidet ditt og veileder deg gjennom hvert steg, akkurat slik du l\u00e6rte det.<\/p>\n\n\n<p class=\"cxm-v6-eyebrow cxm-v6-muted-k wp-block-paragraph\">Bruksomr\u00e5der<\/p>\n\n\n<ul class=\"wp-block-list cxm-v6-pills\">\n<li>Utforming av sp\u00f8rreunders\u00f8kelser<\/li>\n\n<li>Kundens stemme<\/li>\n\n<li>Fra NPS eller CSAT til omsetning<\/li>\n\n<li>Kundereisekartlegging<\/li>\n\n<li>Business case for CX<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/cxm-academy-mcp-connector\/\">Les mer<span class=\"screen-reader-text\">: CXM MCP connector<\/span><\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"cxm-v6-chat\" role=\"img\" aria-label=\"Eksempel: CXM-koblingen gj\u00f8r \u00e5pne svar fra en sp\u00f8rreunders\u00f8kelse om til et kundereisekart, steg for steg\">\n<div class=\"cxm-v6-chat-bar\" aria-hidden=\"true\"><span class=\"cxm-v6-chat-dots\"><i><\/i><i><\/i><i><\/i><\/span><span>KI-chat \u00b7 CXM-kobling aktiv<\/span><\/div>\n<div class=\"cxm-v6-chat-me\" aria-hidden=\"true\">Her er 400 \u00e5pne svar fra onboarding-unders\u00f8kelsen v\u00e5r. Kartlegg kundereisen.<\/div>\n<div class=\"cxm-v6-chat-ai\" aria-hidden=\"true\">\n<span class=\"cxm-v6-chat-k\">CXM-kobling \u00b7 Kundereisekartlegging \u00b7 Steg 3 av 5, Kartlegg<\/span>\n<span class=\"cxm-v6-chat-steps\"><span class=\"is-up\">Registrering<b>+<\/b><\/span><span class=\"is-up\">F\u00f8rste innlogging<b>+<\/b><\/span><span class=\"is-mid\">Oppsett<b>&#9660;<\/b><\/span><span class=\"is-low\">F\u00f8rste faktura<b>&#9660;&#9660;<\/b><\/span><\/span>\n<span>F\u00f8rste faktura er bunnpunktet: overraskelser p\u00e5 fakturaen nevnes oftest. Neste steg, Beslutt: hvilken forbedring betyr mest for kundene dine?<\/span>\n<\/div>\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-quotes has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Dette setter kundene v\u00e5re pris p\u00e5<\/h2>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-stack is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-eyebrow cxm-v6-muted-k wp-block-paragraph\">Disse stoler p\u00e5 oss<\/p>\n\n\n<div class=\"wp-block-group cxm-logos cxm-logos-n5 cxm-v6-trusted is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-mcdonalds\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mcdonalds.webp 1x\" width=\"84\" height=\"73\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mcdonalds.png\" alt=\"McDonald's\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-mercedes-benz\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mercedes-benz.webp 1x\" width=\"300\" height=\"75\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mercedes-benz.png\" alt=\"Mercedes-Benz\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-allianz\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-allianz.webp 1x\" width=\"212\" height=\"54\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-allianz.png\" alt=\"Allianz\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-booking-com\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-booking-com.webp 1x\" width=\"238\" height=\"40\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-booking-com.png\" alt=\"Booking.com\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-bmw\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bmw.webp 1x\" width=\"74\" height=\"74\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bmw.png\" alt=\"BMW\"\/><\/figure>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-g3 is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-quote is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-skill-k wp-block-paragraph\">CXM Professional<\/p>\n\n\n<p class=\"cxm-quote-line wp-block-paragraph\">The course is for everyone who wants to understand customer behavior, develop CX as a field of expertise, or improve the culture of customer-centricity in their organization.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-person is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-avatar\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/learner-camilla-norseng.webp 1x\" width=\"160\" height=\"160\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/learner-camilla-norseng.jpg\" alt=\"Camilla Norseng\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-person-text is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Camilla Norseng<\/strong><\/p>\n\n\n<p class=\"cxm-v6-muted wp-block-paragraph\">Head of Customer Experience<\/p>\n\n\n<p class=\"cxm-v6-muted wp-block-paragraph\">ICE, Norge<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-quote is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-skill-k wp-block-paragraph\">CXM Professional<\/p>\n\n\n<p class=\"cxm-quote-line wp-block-paragraph\">A particular strength was the professional dive into models and methods. It gives a solid foundation for engaging management and creating organizational support for the work on customer experience. Highly recommended.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-person is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-avatar\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/learner-stine-hjartved.webp 1x\" width=\"160\" height=\"160\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/learner-stine-hjartved.jpg\" alt=\"Stine Hjartved\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-person-text is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Stine Hjartved<\/strong><\/p>\n\n\n<p class=\"cxm-v6-muted wp-block-paragraph\">Retail Manager Northern Europe<\/p>\n\n\n<p class=\"cxm-v6-muted wp-block-paragraph\">BMW, Danmark<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-quote is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-skill-k wp-block-paragraph\">The Personalization Playbook<\/p>\n\n\n<p class=\"cxm-quote-line wp-block-paragraph\">I joined the masterclass wanting to sharpen my skills. I left with a framework, a new way of thinking about the customer journey, and a stronger professionalism in personalization.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-person is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-avatar\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/learner-elsa-fanney-jonsdottir.webp 1x\" width=\"160\" height=\"160\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/learner-elsa-fanney-jonsdottir.jpg\" alt=\"Elsa Fanney J\u00f3nsd\u00f3ttir\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-person-text is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Elsa Fanney J\u00f3nsd\u00f3ttir<\/strong><\/p>\n\n\n<p class=\"cxm-v6-muted wp-block-paragraph\">Content Manager<\/p>\n\n\n<p class=\"cxm-v6-muted wp-block-paragraph\">Duos<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"faculty\" class=\"wp-block-group alignfull cxm-v6 cxm-v6-faculty has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">M\u00f8t ekspertene du l\u00e6rer av<\/h2>\n\n\n<p class=\"cxm-v6-intro wp-block-paragraph\">Kursholderne v\u00e5re er praktikere som selv har bygget opp kundeopplevelsen ute i virksomhetene, ikke heltidsforelesere.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-g4 is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-fac is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-fac-photo\"><a href=\"\/nb-no\/michel-stevens\/\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/michel-headshot.webp 1x\" width=\"452\" height=\"452\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/michel-headshot.jpg\" alt=\"Michel Stevens\"\/><\/a><\/figure>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/nb-no\/michel-stevens\/\">Michel Stevens<\/a><\/h3>\n\n\n<p class=\"cxm-v6-fac-label wp-block-paragraph\">Grunnlegger og faglig leder<\/p>\n\n\n<p class=\"cxm-v6-muted cxm-v6-small wp-block-paragraph\">CXM Professional \u00b7 Customer Journey Specialist<\/p>\n\n\n<p class=\"cxm-quote-line wp-block-paragraph\">Jeg lager ikke kurs for ett team. Jeg lager dem for hele virksomheten.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-fac is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-fac-photo\"><a href=\"\/nb-no\/rasmus-houlind\/\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-rasmus-houlind-2.webp 1x\" width=\"360\" height=\"360\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-rasmus-houlind-2.jpg\" alt=\"Rasmus Houlind\"\/><\/a><\/figure>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/nb-no\/rasmus-houlind\/\">Rasmus Houlind<\/a><\/h3>\n\n\n<p class=\"cxm-v6-fac-label wp-block-paragraph\">Kursholder \u00b7 Personalization Playbook<\/p>\n\n\n<p class=\"cxm-v6-muted cxm-v6-small wp-block-paragraph\">Forfatter \u00b7 opphavsmann til Bowtie of Personalization<\/p>\n\n\n<p class=\"cxm-quote-line wp-block-paragraph\">Personalisering som l\u00f8nner seg, uten \u00e5 sette tilliten p\u00e5 spill.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-fac is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-fac-photo\"><a href=\"\/nb-no\/alain-thys\/\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-alain-thys.webp 1x\" width=\"360\" height=\"360\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-alain-thys.jpg\" alt=\"Alain Thys\"\/><\/a><\/figure>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/nb-no\/alain-thys\/\">Alain Thys<\/a><\/h3>\n\n\n<p class=\"cxm-v6-fac-label wp-block-paragraph\">Kursholder \u00b7 Monetizing The Experience<\/p>\n\n\n<p class=\"cxm-v6-muted cxm-v6-small wp-block-paragraph\">Forfatter \u00b7 Customer Transformation Architect<\/p>\n\n\n<p class=\"cxm-quote-line wp-block-paragraph\">Ikke snakk om de myke verdiene. Begynn \u00e5 snakke om \u00f8konomisk effekt.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-fac cxm-if-ibd is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-fac-photo\"><a href=\"\/course\/interaction-by-design\/\" hreflang=\"en\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-dimitri-jambe.webp 1x\" width=\"360\" height=\"360\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-dimitri-jambe.jpg\" alt=\"Dimitri Jamb\u00e9\"\/><\/a><\/figure>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/course\/interaction-by-design\/\" hreflang=\"en\">Dimitri Jamb\u00e9<\/a><\/h3>\n\n\n<p class=\"cxm-v6-fac-label wp-block-paragraph\">Kursholder \u00b7 Interaction by Design<\/p>\n\n\n<p class=\"cxm-v6-muted cxm-v6-small wp-block-paragraph\">Ekspert p\u00e5 kundekontakt og oppl\u00e6ring \u00b7 selvstendig CX-trener<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button is-style-outline is-style-outline--4\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/the-cx-50\/\">Se hele ekspertpanelet<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"scan\" class=\"wp-block-group alignfull cxm-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-embed-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Gratis CX-sjekk<\/p>\n\n\n<h2 class=\"wp-block-heading\">Hvor mister organisasjonen deres kunden?<\/h2>\n\n\n<p class=\"cxm-lede cxm-muted wp-block-paragraph\">Customer-Centricity Gap-sjekken best\u00e5r av tolv sp\u00f8rsm\u00e5l og tar ca. ti minutter. Den m\u00e5ler de fire kreftene som avgj\u00f8r om folk faktisk kan sette kunden f\u00f8rst: engasjement, kompetanse, muligheter og koordinering. Du ser resultatet med en gang, og den fullstendige rapporten p\u00e5 e-post viser hvor gode intensjoner og daglig praksis glir fra hverandre, og hvilket kurs som tetter gapet.<\/p>\n\n\n<ul class=\"wp-block-list cxm-oct-list cxm-mt\">\n<li>12 sp\u00f8rsm\u00e5l, ingen konto n\u00f8dvendig<\/li>\n\n<li>Resultatet p\u00e5 skjermen, uten e-post<\/li>\n\n<li>Viser deg kurset som tetter det st\u00f8rste gapet ditt<\/li>\n<\/ul>\n\n<\/div>\n\n\n<!-- CXM Hub embed: The Customer-Centricity Gap. The theme (inc\/hub.php) adds the Hub loader after this card, which fills the card body\n     with the live tool in the page's language. data-link is the Hub funnel link token (Hub admin: Lead magnets,\n     Links & embed); the body id must stay cxm-hub-gap-scan. Answers go straight into the Hub CRM; nothing is stored in WordPress.\n     Until the tool loads the body shows a skeleton; the fallback line shows only when it fails to load (theme.css, theme.js). -->\n<div class=\"cxm-embed\" data-cxm-hub-embed=\"gap-scan\" data-link=\"3jcnjxb65q\" data-style=\"flat\">\n<div class=\"cxm-embed-top\"><b>The Customer-Centricity Gap<\/b><span>12 sp\u00f8rsm\u00e5l<\/span><\/div>\n<div class=\"cxm-embed-body\" id=\"cxm-hub-gap-scan\">\n<div class=\"cxm-progress\" aria-hidden=\"true\"><i><\/i><\/div>\n<h3>Tolv sp\u00f8rsm\u00e5l, ca. ti minutter.<\/h3>\n<p class=\"cxm-embed-fallback\">Verkt\u00f8yet lastes inn her fra CXM Hub. Dukker det ikke opp, kan du skrive til <a href=\"mailto:hello@cxm.academy?subject=Customer-Centricity%20Gap%20scan\">hello@cxm.academy<\/a>, s\u00e5 sender vi deg lenken.<\/p>\n<\/div>\n<\/div>\n<script data-lang=\"no\" data-link=\"3jcnjxb65q\" data-style=\"flat\" data-target=\"#cxm-hub-gap-scan\" defer src=\"https:\/\/hub.cxm.academy\/embed.js\"><\/script>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"faq\" class=\"wp-block-group alignfull cxm-section cxm-v5 cxm-v5-faq has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group cxm-wrap cxm-narrow is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Sp\u00f8rsm\u00e5l<\/p>\n\n\n<h2 class=\"wp-block-heading\">Ofte stilte sp\u00f8rsm\u00e5l<\/h2>\n\n\n<div class=\"wp-block-group cxm-faq is-layout-flow wp-block-group-is-layout-flow\">\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hva er CXM Academy?<\/summary>\n\n<p class=\"wp-block-paragraph\">CXM Academy gir oppl\u00e6ring i ledelse av kundeopplevelser. Du kan l\u00e6re p\u00e5 nett i eget tempo, p\u00e5 et todagers klasseromskurs eller sammen med hele virksomheten, fra f\u00f8rstelinjen til \u00f8konomiavdelingen. Kursene v\u00e5re er skrevet av praktikere og fagbokforfattere, og vi oppdaterer dem hvert kvartal. CXM Academy er et varemerke som tilh\u00f8rer goCX BV, et belgisk selskap. Partnere leverer kursene v\u00e5re i Norden og Gulf-regionen.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvilket kurs passer for meg?<\/summary>\n\n<p class=\"wp-block-paragraph\">Start med oppgaven du skal l\u00f8se. Velg CXM Professional hvis du har ansvar for CX-programmet og et m\u00e5l \u00e5 n\u00e5. Velg et spesialistkurs hvis du trenger \u00e9n bestemt ferdighet akkurat n\u00e5: Customer Journey Specialist eller Monetizing The Experience. Velg CXM Foundations hvis hele virksomheten trenger ett felles CX-spr\u00e5k. Velg Interaction by Design (p\u00e5 engelsk) hvis f\u00f8rstelinjen i virksomheten din trenger bedre kundesamtaler.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvordan foreg\u00e5r kursene? Er det bare videoer?<\/summary>\n\n<p class=\"wp-block-paragraph\">Nei. Nettkursene tar du i ditt eget tempo, og leksjonene er interaktive. I CXM Foundations, CXM Professional og Customer Journey Specialist starter hver leksjon med en situasjon fra virkeligheten: du svarer f\u00f8rst, s\u00e5 f\u00e5r du rammeverket og bruker det p\u00e5 en ny case. Det ligner mer p\u00e5 veiledet \u00f8ving enn p\u00e5 \u00e5 se p\u00e5 noen som snakker. For team tilpasser vi formatet til gruppen: nettkurs i eget tempo, workshop eller klasseromskurs med fysisk oppm\u00f8te.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>F\u00e5r jeg et sertifikat?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. Nettkursene for enkeltpersoner og klasseromskurset avsluttes med eksamen og sertifikat. Eksamenssp\u00f8rsm\u00e5lene trekkes tilfeldig, og du best\u00e5r med 70\u00a0% p\u00e5 f\u00f8rste fors\u00f8k eller 80\u00a0% p\u00e5 andre fors\u00f8k. Sertifikatet har ingen utl\u00f8psdato, og du kan legge det ut p\u00e5 LinkedIn-profilen din. I CXM Professional velger du selv mellom eksamen og et avsluttende prosjekt.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvilke spr\u00e5k og land dekker dere?<\/summary>\n\n<p class=\"wp-block-paragraph\">CXM Foundations finnes p\u00e5 norsk, dansk, engelsk, nederlandsk, fransk og arabisk, med lokale eksempler. CXM Professional er p\u00e5 engelsk, med en arabisk utgave for Gulf-regionen. Spesialistkursene er p\u00e5 engelsk. Vi har holdt klasseromskurs i Antwerpen, Oslo, K\u00f8benhavn og Dubai, og partnere leverer kursene i Norden og Gulf-regionen.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hva koster kursene, og er mva. inkludert?<\/summary>\n\n<p class=\"wp-block-paragraph\">CXM Professional, Customer Journey Specialist og Monetizing The Experience koster EUR\u00a0495 hver. CXM Professional Classroom, to dager i klasserommet, koster fra EUR\u00a01\u00a0250 ekskl. mva. per plass, eksamen og sertifikat inkludert. Hver kursdato har sin egen pris. Prisene er oppgitt ekskl. mva. Kj\u00f8per du for en bedrift? Da sender vi faktura med firmanavn og mva-nummer. CXM Foundations prises per virksomhet: be om et tilbud.<\/p>\n\n<\/details>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-closing has-navy-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head cxm-v6-head-center is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Klar til \u00e5 bygge kundesentrerte vaner som varer?<\/h2>\n\n\n<p class=\"cxm-v6-intro wp-block-paragraph\">Start i eget tempo i dag, eller avtal en samtale, s\u00e5 finner vi riktig niv\u00e5 og format for organisasjonen din.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button cxm-v6-btn-gold\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/nb-no\/courses\/\">Se kursene v\u00e5re<\/a><\/div>\n\n\n<div class=\"wp-block-button cxm-v6-btn-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/contact\/\">Avtal en samtale<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Gj\u00f8r kunde\u00adsentrering til en vane i hele virksomheten Det h\u00f8res kanskje utopisk ut, men vi f\u00e5r det til. Utforsk oppl\u00e6rings- og transformasjonsprogrammene v\u00e5re, ledet av praktikere som selv har gjort det hos merkevarer som McDonald's. Nytt program Interaction by Design. Lever kundeservice i verdensklasse. Programmet er p\u00e5 engelsk. Utforsk programmet 14\u00a0500 kurs levert til blant [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cxm_tkey":"home","footnotes":""},"class_list":["post-5","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages\/5","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/comments?post=5"}],"version-history":[{"count":22,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages\/5\/revisions"}],"predecessor-version":[{"id":114,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages\/5\/revisions\/114"}],"wp:attachment":[{"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/media?parent=5"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}