{"id":108,"date":"2026-11-01T11:57:59","date_gmt":"2026-11-01T10:57:59","guid":{"rendered":"https:\/\/www.cxm.academy\/nb-no\/faculty\/"},"modified":"2026-11-01T11:57:59","modified_gmt":"2026-11-01T10:57:59","slug":"faculty","status":"publish","type":"page","link":"https:\/\/www.cxm.academy\/nb-no\/faculty\/","title":{"rendered":"Fagstaben i CXM Academy"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-hero cxm-v6-hero-product cxm-v6-hero-fac has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-hero-grid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-hero-text is-layout-flow wp-block-group-is-layout-flow\">\n\n<nav class=\"wp-block-group cxm-crumbs is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><a href=\"\/nb-no\/\">Forside<\/a><\/p>\n\n\n<p class=\"wp-block-paragraph\">V\u00e5re kursholdere<\/p>\n\n<\/nav>\n\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">Fagstaben i CXM Academy<\/p>\n\n\n<h1 class=\"wp-block-heading cxm-v6-h1\">L\u00e6r kundeopplevelse uten svada<\/h1>\n\n\n<p class=\"cxm-v6-lede wp-block-paragraph\">Alle kursutviklerne i CXM Academy kjenner den praktiske hverdagen i fagfeltet sitt fra innsiden. De l\u00e6rer ikke bort det som burde fungere. De l\u00e6rer bort det de selv har f\u00e5tt til \u00e5 fungere, ute i virksomhetene.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button cxm-v6-btn-navy\"><a class=\"wp-block-button__link wp-element-button\" href=\"#faculty\">M\u00f8t kursholderne<\/a><\/div>\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/nb-no\/courses\/\">Se kursene v\u00e5re<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-fac-faces is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-fac-face\"><a href=\"\/nb-no\/michel-stevens\/\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/michel-headshot.webp 1x\" width=\"452\" height=\"452\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/michel-headshot.jpg\" alt=\"Michel Stevens\"\/><\/a><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-fac-face\"><a href=\"\/nb-no\/rasmus-houlind\/\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-rasmus-houlind-2.webp 1x\" width=\"360\" height=\"360\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-rasmus-houlind-2.jpg\" alt=\"Rasmus Houlind\"\/><\/a><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-fac-face\"><a href=\"\/nb-no\/alain-thys\/\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-alain-thys.webp 1x\" width=\"360\" height=\"360\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-alain-thys.jpg\" alt=\"Alain Thys\"\/><\/a><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-fac-face cxm-if-ibd\"><a href=\"\/course\/interaction-by-design\/\" hreflang=\"en\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-dimitri-jambe.webp 1x\" width=\"360\" height=\"360\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-dimitri-jambe.jpg\" alt=\"Dimitri Jamb\u00e9\"\/><\/a><\/figure>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-local cxm-v6-teach has-navy-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">Slik underviser kursholderne v\u00e5re<\/p>\n\n\n<h2 class=\"wp-block-heading\">Slik ser l\u00e6ring ut hos CXM Academy<\/h2>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-points cxm-v6-points-row is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-point is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-dot wp-block-paragraph\">01<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Praktikere, ikke akademikere<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Alle kursutviklerne i CXM Academy har selv gjort jobben ute i virksomhetene, lenge nok til \u00e5 vite hvilke deler av l\u00e6reboken som ryker f\u00f8rst.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-point is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-dot wp-block-paragraph\">02<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">\u00c9n ting, undervist i dybden<\/h3>\n\n\n<p class=\"wp-block-paragraph\">En kursutvikler i CXM Academy har ansvaret for \u00e9n ting og har fortjent retten til \u00e5 undervise i den ved \u00e5 ha gjort den om og om igjen.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-point is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-dot wp-block-paragraph\">03<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Fungerende verkt\u00f8y, ikke workshopleveranser<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Hvert program avsluttes med noe du kan bruke s\u00e5 snart du er ferdig: et styringsverkt\u00f8y, en business case, en plan.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"faculty\" class=\"wp-block-group alignfull cxm-v6 cxm-v6-fac-list has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">M\u00f8t kursholderne<\/p>\n\n\n<h2 class=\"wp-block-heading\">Fire kursutviklere. Fire ting de nekter \u00e5 undervise d\u00e5rlig i.<\/h2>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-g2 cxm-v6-fac-grid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-fac is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-fac-photo\"><a href=\"\/nb-no\/michel-stevens\/\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/michel-headshot.webp 1x\" width=\"452\" height=\"452\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/michel-headshot.jpg\" alt=\"Michel Stevens\"\/><\/a><\/figure>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/nb-no\/michel-stevens\/\">Michel Stevens<\/a><\/h3>\n\n\n<p class=\"cxm-v6-fac-label wp-block-paragraph\">Grunnlegger og faglig leder<\/p>\n\n\n<p class=\"cxm-v6-muted cxm-v6-small wp-block-paragraph\">CXM Professional \u00b7 Customer Journey Specialist<\/p>\n\n\n<p class=\"cxm-quote-line wp-block-paragraph\">Jeg lager ikke kurs for ett team. Jeg lager dem for hele virksomheten.<\/p>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Grunnlegger av CXM Academy. Han bygget opp akademiet ut fra overbevisningen om at du ikke kan endre det kundene f\u00f8ler ved \u00e5 l\u00e6re opp ett team: du m\u00e5 f\u00e5 hele organisasjonen til \u00e5 dra i samme retning. Han er vert for CXM Academy Podcast og leder CXM Professional og Customer Journey Specialist.<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/nb-no\/michel-stevens\/\">Les mer om Michel<\/a><\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-fac is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-fac-photo\"><a href=\"\/nb-no\/rasmus-houlind\/\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-rasmus-houlind-2.webp 1x\" width=\"360\" height=\"360\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-rasmus-houlind-2.jpg\" alt=\"Rasmus Houlind\"\/><\/a><\/figure>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/nb-no\/rasmus-houlind\/\">Rasmus Houlind<\/a><\/h3>\n\n\n<p class=\"cxm-v6-fac-label wp-block-paragraph\">Kursholder \u00b7 Personalization Playbook<\/p>\n\n\n<p class=\"cxm-v6-muted cxm-v6-small wp-block-paragraph\">Forfatter \u00b7 opphavsmann til Bowtie of Personalization<\/p>\n\n\n<p class=\"cxm-quote-line wp-block-paragraph\">Personalisering som l\u00f8nner seg, uten \u00e5 sette tilliten p\u00e5 spill.<\/p>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Forfatter av <em>Hello, $FirstName: Profiting from Personalization<\/em> og opphavsmann til Bowtie of Personalization, med tjue \u00e5rs praktisk erfaring fra internasjonal markedsf\u00f8ring. Han underviser i rammeverket som skiller team som vet hva de personaliserer, fra team som bare har verkt\u00f8yene.<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/nb-no\/rasmus-houlind\/\">Les mer om Rasmus<\/a><\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-fac is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-fac-photo\"><a href=\"\/nb-no\/alain-thys\/\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-alain-thys.webp 1x\" width=\"360\" height=\"360\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-alain-thys.jpg\" alt=\"Alain Thys\"\/><\/a><\/figure>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/nb-no\/alain-thys\/\">Alain Thys<\/a><\/h3>\n\n\n<p class=\"cxm-v6-fac-label wp-block-paragraph\">Kursholder \u00b7 Monetizing The Experience<\/p>\n\n\n<p class=\"cxm-v6-muted cxm-v6-small wp-block-paragraph\">Forfatter \u00b7 Customer Transformation Architect<\/p>\n\n\n<p class=\"cxm-quote-line wp-block-paragraph\">Ikke snakk om de myke verdiene. Begynn \u00e5 snakke om \u00f8konomisk effekt.<\/p>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Tre ti\u00e5r i toppledelsen hos merkevarer og over 500\u00a0000 kunder p\u00e5virket. Grunnlegger av Transformation Architects og forfatter av <em>The Transformation Code<\/em> og <em>So, You Want to Become Customer Centric<\/em>. Han underviser i samtalen som gj\u00f8r CX om fra et slagord til en linje i resultatregnskapet.<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/nb-no\/alain-thys\/\">Les mer om Alain<\/a><\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-fac cxm-if-ibd is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-fac-photo\"><a href=\"\/course\/interaction-by-design\/\" hreflang=\"en\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-dimitri-jambe.webp 1x\" width=\"360\" height=\"360\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-dimitri-jambe.jpg\" alt=\"Dimitri Jamb\u00e9\"\/><\/a><\/figure>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/course\/interaction-by-design\/\" hreflang=\"en\">Dimitri Jamb\u00e9<\/a><\/h3>\n\n\n<p class=\"cxm-v6-fac-label wp-block-paragraph\">Kursholder \u00b7 Interaction by Design<\/p>\n\n\n<p class=\"cxm-v6-muted cxm-v6-small wp-block-paragraph\">Ekspert p\u00e5 kundekontakt og oppl\u00e6ring \u00b7 selvstendig CX-trener<\/p>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Han begynte med \u00e5 l\u00e6re opp kollegene sine i kundeservice for rundt 20 \u00e5r siden. I dag er han selvstendig CX-konsulent og -trener, og han har utviklet Interaction by Design. Han underviser i selve samtalen: hvordan en fremragende samtale h\u00f8res ut, og hvordan teamledere coacher medarbeiderne sine fram mot den hver dag.<\/p>\n\n\n<p class=\"cxm-tag cxm-tag-line cxm-ibd-lang\">P\u00e5 engelsk<\/p><p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/course\/interaction-by-design\/\" hreflang=\"en\">Se Interaction by Design<\/a><\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"faq\" class=\"wp-block-group alignfull cxm-section cxm-v5-page-faq has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group cxm-wrap cxm-narrow is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Sp\u00f8rsm\u00e5l<\/p>\n\n\n<h2 class=\"wp-block-heading\">Ofte stilte sp\u00f8rsm\u00e5l<\/h2>\n\n\n<div class=\"wp-block-group cxm-faq is-layout-flow wp-block-group-is-layout-flow\">\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvem underviser p\u00e5 kursene?<\/summary>\n\n<p class=\"wp-block-paragraph\">Praktikere som fortsatt gj\u00f8r jobben selv. Michel Stevens, grunnlegger og faglig leder i CXM Academy, har utviklet CXM Foundations, CXM Professional og Customer Journey Specialist. Rasmus Houlind, forfatter og opphavsmann til Bowtie of Personalization, har utviklet The Personalization Playbook. Alain Thys, forfatter og Customer Transformation Architect, har utviklet Monetizing The Experience. Dimitri Jamb\u00e9 har utviklet Interaction by Design for f\u00f8rstelinjen.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kan vi bestille et bedriftsinternt kurs for teamet v\u00e5rt?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. Et bedriftsinternt kurs er et klasseromskurs bare for teamet deres, p\u00e5 datoer dere velger: CXM Professional, et CXM Skills-kurs, for eksempel \u00abKartlegging av kundereiser\u00bb eller \u00abPersonalisering\u00bb, eller et program vi bygger for dere. Vi jobber med deres egne caser, slik at teamet \u00f8ver p\u00e5 sine egne kunder.<\/p>\n\n<\/details>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-closing has-navy-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head cxm-v6-head-center is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Klar til \u00e5 bygge kundesentrerte vaner som varer?<\/h2>\n\n\n<p class=\"cxm-v6-intro wp-block-paragraph\">Start i eget tempo i dag, eller avtal en samtale, s\u00e5 finner vi riktig niv\u00e5 og format for organisasjonen din.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button cxm-v6-btn-gold\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/nb-no\/courses\/\">Se kursene v\u00e5re<\/a><\/div>\n\n\n<div class=\"wp-block-button cxm-v6-btn-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/contact\/\">Avtal en samtale<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Forside V\u00e5re kursholdere Fagstaben i CXM Academy L\u00e6r kundeopplevelse uten svada Alle kursutviklerne i CXM Academy kjenner den praktiske hverdagen i fagfeltet sitt fra innsiden. De l\u00e6rer ikke bort det som burde fungere. De l\u00e6rer bort det de selv har f\u00e5tt til \u00e5 fungere, ute i virksomhetene. Slik underviser kursholderne v\u00e5re Slik ser l\u00e6ring ut [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-wide","meta":{"cxm_tkey":"faculty","footnotes":""},"class_list":["post-108","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages\/108","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/comments?post=108"}],"version-history":[{"count":0,"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/pages\/108\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.cxm.academy\/nb-no\/wp-json\/wp\/v2\/media?parent=108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}