CX Master’s Course

Become a Customer Experience Master in 30 lesson hours

Programme and registration »
 

WHAT IS THE CX MASTER’S COURSE?

Who it’s for

Organisations wanting to enhance their customer experience, professionals looking to build profitable customer experiences and advance their careers, and students.

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Programme

The programme consists of four online modules that you can complete at your own pace. After this, you take a test to earn your CX Master certificate.

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Why CX?

Companies that give their customers a positive experience not only have satisfied customers, but also see many other benefits such as increased revenue. Customer experience is a fast track to further growth.

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BENEFITS OF GOOD CUSTOMER EXPERIENCE

8%

8% faster growth

Companies with a positive customer experience grow in revenue 4-8% faster than their direct competitors.

30%

30% less cost

Focusing on the customer experience can cut your complaint handling costs by up to 30%.

4x

Customers stay 4x longer

Customers with a positive customer experience remain loyal to your brand four times longer. Increasing your retention by 2% gives you the same financial benefits as reducing costs by 10%.

1,4x

Customers spend 40% more

Customers with a positive customer experience spend 40% more than those with a negative experience.

COURSE CONTENT

The Customer Experience Masterclass consists of four online modules that will fully familiarise you with customer experience. At the end of the course, you will receive the CX Master certificate after successfully passing the test.

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