{"id":99,"date":"2026-10-29T18:09:06","date_gmt":"2026-10-29T17:09:06","guid":{"rendered":"https:\/\/new.cxm.academy\/en-ae\/webinars\/"},"modified":"2026-11-01T01:00:19","modified_gmt":"2026-11-01T00:00:19","slug":"webinars","status":"publish","type":"page","link":"https:\/\/www.cxm.academy\/en-ae\/webinars\/","title":{"rendered":"Webinars"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-hero cxm-v6-hero-full has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-hero-grid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-hero-text is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">Free library<\/p>\n\n\n<h1 class=\"wp-block-heading cxm-v6-h1\">Webinars with practitioners, live and on demand<\/h1>\n\n\n<p class=\"cxm-v6-lede wp-block-paragraph\">Free live sessions with our faculty and guests, and recordings you can watch any time.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button cxm-v6-btn-navy\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/the-calls-ai-leaves-behind-webinar\/\">Join the next webinar<\/a><\/div>\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"#recordings\">Watch a recording<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-hero-bg\"><img decoding=\"async\" fetchpriority=\"high\" srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-hero-webinars-1000.webp 1000w, \/wp-content\/themes\/cxm-academy\/assets\/images\/v6-hero-webinars.webp 2000w\" sizes=\"(min-width: 961px) 68vw, 100vw\" width=\"2000\" height=\"1333\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-hero-webinars.jpg\" alt=\"A man smiles at his laptop during an online session in his home office\"\/><\/figure>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"upcoming\" class=\"wp-block-group alignfull cxm-v6 cxm-v6-lib-band has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">Upcoming<\/p>\n\n\n<h2 class=\"wp-block-heading\">Join us live<\/h2>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-live is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-live-photo\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-hero-webinar-ai.webp 1x\" width=\"2000\" height=\"1333\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-hero-webinar-ai.jpg\" alt=\"Two contact center agents with headsets talking with customers\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-stack is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Live, January 28, 2027<\/p>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/the-calls-ai-leaves-behind-webinar\/\">The Calls AI Leaves Behind<\/a><\/h3>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Bartek Lechowski and Dimitri Jamb\u00e9 on where AI really stands in customer service, and how to design the conversations it can't have. Online, in English, free.<\/p>\n\n\n<p class=\"cxm-v6-muted cxm-v6-small wp-block-paragraph\"><strong>Thursday, January 28, 2027, 10:00 to 11:00 CET.<\/strong> Hosted by Michel Stevens.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button cxm-v6-btn-navy\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/the-calls-ai-leaves-behind-webinar\/\">Save my seat<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"recordings\" class=\"wp-block-group alignfull cxm-v6 cxm-v6-lib-band has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">Recordings<\/p>\n\n\n<h2 class=\"wp-block-heading\">Watch any time<\/h2>\n\n\n<p class=\"cxm-v6-intro wp-block-paragraph\">Free. Leave your work email and we send you the recording.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-g2 cxm-v6-recs is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-rec is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-rec-tag wp-block-paragraph\">Recording<\/p>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/operationalizing-customer-centricity\/\">Operationalizing Customer Centricity<\/a><\/h3>\n\n\n<p class=\"cxm-v6-small wp-block-paragraph\"><strong>Anne-Laura Janssens and Mikkel Korntved<\/strong><\/p>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">How to embed customer centricity in your operations and turn it into measurable business results.<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/operationalizing-customer-centricity\/\">Get the recording<\/a><\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-rec is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-rec-tag wp-block-paragraph\">Recording<\/p>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/service-recovery-done-right\/\">Error Plus Fix Equals Loyalty<\/a><\/h3>\n\n\n<p class=\"cxm-v6-small wp-block-paragraph\"><strong>Michel Stevens, CXM Academy<\/strong><\/p>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Service recovery: how a complaint handled well turns into loyalty, and why a problem solved well can build more loyalty than no problem at all.<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/service-recovery-done-right\/\">Get the recording<\/a><\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-rec is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-rec-tag wp-block-paragraph\">Recording<\/p>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/the-cx-story-that-drives-revenue-webinar\/\">The CX Story That Drives Revenue<\/a><\/h3>\n\n\n<p class=\"cxm-v6-small wp-block-paragraph\"><strong>Anna-Maija Tanninen and Alain Thys<\/strong><\/p>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">How to build the internal story that wins executive buy-in and turns customer experience into measurable profit.<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/the-cx-story-that-drives-revenue-webinar\/\">Get the recording<\/a><\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-rec is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-rec-tag wp-block-paragraph\">Recording<\/p>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/the-personalization-playbook-webinar\/\">How to Test, Learn and Personalize at Scale<\/a><\/h3>\n\n\n<p class=\"cxm-v6-small wp-block-paragraph\"><strong>Rasmus Houlind and Dani\u00ebl Granja Baltazar<\/strong><\/p>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">The models that explain how customers respond to personalization, and a real-world case that shows what works.<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/the-personalization-playbook-webinar\/\">Get the recording<\/a><\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-between has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head cxm-v6-head-center is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Prefer to listen?<\/h3>\n\n\n<p class=\"cxm-v6-intro wp-block-paragraph\">The CXM Academy Podcast is free, in long-form and short-form episodes. From Career to Entrepreneur, with Elles van der Vleuten, Bartek Lechowski and Anna-Maija Tanninen, is one of its episodes.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/cxm-academy-podcasts\/\">Listen to our podcasts<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Free library Webinars with practitioners, live and on demand Free live sessions with our faculty and guests, and recordings you can watch any time. Upcoming Join us live Live, January 28, 2027 The Calls AI Leaves Behind Bartek Lechowski and Dimitri Jamb\u00e9 on where AI really stands in customer service, and how to design the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-wide","meta":{"cxm_tkey":"","footnotes":""},"class_list":["post-99","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cxm.academy\/en-ae\/wp-json\/wp\/v2\/pages\/99","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxm.academy\/en-ae\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cxm.academy\/en-ae\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/en-ae\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/en-ae\/wp-json\/wp\/v2\/comments?post=99"}],"version-history":[{"count":2,"href":"https:\/\/www.cxm.academy\/en-ae\/wp-json\/wp\/v2\/pages\/99\/revisions"}],"predecessor-version":[{"id":121,"href":"https:\/\/www.cxm.academy\/en-ae\/wp-json\/wp\/v2\/pages\/99\/revisions\/121"}],"wp:attachment":[{"href":"https:\/\/www.cxm.academy\/en-ae\/wp-json\/wp\/v2\/media?parent=99"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}