{"id":8,"date":"2026-10-15T11:54:44","date_gmt":"2026-10-15T09:54:44","guid":{"rendered":"https:\/\/new.cxm.academy\/en-ae\/courses-teams\/"},"modified":"2026-11-01T01:00:13","modified_gmt":"2026-11-01T00:00:13","slug":"courses-teams","status":"publish","type":"page","link":"https:\/\/www.cxm.academy\/en-ae\/courses-teams\/","title":{"rendered":"For organizations"},"content":{"rendered":"\n
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For organizations<\/p>\n\n\n

One customer language, across every team, country and branch<\/h1>\n\n\n

CXM Foundations, Interaction by Design and private team training give your whole organization the same way of thinking about customers, with examples from their own market and their own work.<\/p>\n\n\n

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Request a quote<\/a><\/div>\n\n\n
See the programs<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n
\"A<\/figure>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n
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14,500<\/strong> courses delivered, trusted by<\/p>\n\n\n

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\"McDonald's\"\/<\/figure>\n\n\n
\"Mercedes-Benz\"\/<\/figure>\n\n\n
\"Allianz\"\/<\/figure>\n\n\n
\"Booking.com\"\/<\/figure>\n\n\n
\"ENGIE\"\/<\/figure>\n\n\n
\"Sky\"\/<\/figure>\n\n\n
\"Liberty<\/figure>\n\n\n
\"ADCB\"\/<\/figure>\n\n\n
\"BDO\"\/<\/figure>\n\n\n
\"Project<\/figure>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n
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Three ways to train your organization<\/h2>\n\n\n

Each one starts with a short conversation to fit the program to your people, and ends with one proposal and one price.<\/p>\n\n<\/div>\n\n\n

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Whole organization<\/p>\n\n<\/div>\n\n\n

\"Colleagues<\/figure>\n\n\n

CXM Foundations<\/h3>\n\n\n

One shared customer language for everyone who touches the customer, from the frontline to finance, IT and logistics. Four online modules built from learn loops: people commit to an answer on a real situation first, then get the theory and apply it.<\/p>\n\n\n

What you get:<\/strong> a knowledge check and a certificate for every learner, and a reporting view for managers.<\/p>\n\n\n

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Online<\/p>\n\n\n

Classroom<\/p>\n\n<\/div>\n\n\n

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See CXM Foundations<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n
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Frontline teams<\/p>\n\n<\/div>\n\n\n

\"Dimitri<\/figure>\n\n\n

Interaction by Design<\/h3>\n\n\n

Great service in every branch, by design. Your frontline, their managers and leadership work to one standard, built on the six moments of every customer conversation.<\/p>\n\n\n

How it works:<\/strong> we define great down to the details, give managers a coaching framework, adjust the KPIs that pull against it and certify your own coaches to keep it going.<\/p>\n\n\n

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Classroom<\/p>\n\n<\/div>\n\n\n

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See Interaction by Design<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n
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One team<\/p>\n\n<\/div>\n\n\n

\"A<\/figure>\n\n\n

Private team training<\/h3>\n\n\n

A classroom for your team only, on your dates. CXM Professional, a CXM Skills course such as Journey Mapping or Personalization, or a program we build for you.<\/p>\n\n\n

Built around your work:<\/strong> we work on your own cases, so the team practices on its own customers.<\/p>\n\n\n

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Classroom<\/p>\n\n<\/div>\n\n\n

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Request a quote<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n
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One language, local examples<\/p>\n\n\n

The same standard in every country, with examples your people know<\/h2>\n\n\n

What works in Amsterdam doesn't always work in Riyadh. So the method stays the same, and the examples come from your people's own market.<\/p>\n\n<\/div>\n\n\n

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Example<\/p>\n\n\n

One framework, three markets<\/h3>\n\n\n

Our framework is the same everywhere, but people learn it in their own language, with cases, brands and situations from their own market. This is one slide from module 1 of CXM Foundations, in three editions.<\/p>\n\n<\/div>\n\n\n

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\"The<\/figure>\n\n\n

Belgium<\/strong> \u00b7 Dutch<\/p>\n\n<\/div>\n\n\n

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\"The<\/figure>\n\n\n

Denmark<\/strong> \u00b7 Danish<\/p>\n\n<\/div>\n\n\n

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\"The<\/figure>\n\n\n

Saudi Arabia<\/strong> \u00b7 Arabic<\/p>\n\n<\/div>\n\n<\/div>\n\n\n

Behavior is universal. Interpretation is cultural. We build the interpretation in.<\/p>\n\n<\/div>\n\n\n

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01<\/p>\n\n\n

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Six languages<\/h3>\n\n\n

CXM Foundations is available in English, Dutch, French, Danish, Norwegian and Arabic.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n

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02<\/p>\n\n\n

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Country editions<\/h3>\n\n\n

Editions for Belgium, France, the Netherlands, Denmark, Norway, the UAE and Saudi Arabia, each also in English for colleagues who work in English.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n

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03<\/p>\n\n\n

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One standard<\/h3>\n\n\n

The learn loop and the method stay the same in every edition, so every team learns the same standard and the same words for it.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n

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Customization<\/p>\n\n\n

Made with your organization in mind<\/h2>\n\n\n

CXM Foundations can carry your brand and your own reality. We change a fixed set of places in the course, so customization is measured in days, not weeks.<\/p>\n\n<\/div>\n\n\n

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