{"id":7,"date":"2026-10-15T11:54:44","date_gmt":"2026-10-15T09:54:44","guid":{"rendered":"https:\/\/new.cxm.academy\/en-ae\/courses\/"},"modified":"2026-11-01T01:00:12","modified_gmt":"2026-11-01T00:00:12","slug":"courses","status":"publish","type":"page","link":"https:\/\/www.cxm.academy\/en-ae\/courses\/","title":{"rendered":"Courses"},"content":{"rendered":"\n<section id=\"catalog\" class=\"wp-block-group alignfull cxm-v6 cxm-v6-catalog-band has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">All programs<\/p>\n\n\n<h1 class=\"wp-block-heading cxm-v6-h1 cxm-v6-h1-sm\">Find the program that fits your needs<\/h1>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-catalog is-layout-flow wp-block-group-is-layout-flow\">\n\n<form class=\"cxm-v6-filters\" role=\"search\" aria-label=\"Filter programs\" data-one=\"1 program\" data-many=\"%d programs\">\n<div class=\"cxm-v6-search\"><label for=\"cxm-v6-q\">Search<\/label><input id=\"cxm-v6-q\" type=\"search\" name=\"q\" placeholder=\"Search programs\" autocomplete=\"off\"\/><\/div>\n<fieldset class=\"cxm-v6-fieldset\"><legend>Who it's for<\/legend><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"who\" value=\"pro\"\/><span>CX Professionals<\/span><\/label><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"who\" value=\"org\"\/><span>Organizations<\/span><\/label><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"who\" value=\"front\"\/><span>Frontline teams<\/span><\/label><\/fieldset><fieldset class=\"cxm-v6-fieldset\"><legend>Format<\/legend><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"format\" value=\"online\"\/><span>Online<\/span><\/label><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"format\" value=\"classroom\"\/><span>Classroom<\/span><\/label><\/fieldset><fieldset class=\"cxm-v6-fieldset\"><legend>Type<\/legend><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"type\" value=\"program\"\/><span>Program<\/span><\/label><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"type\" value=\"training\"\/><span>Training<\/span><\/label><\/fieldset>\n<button class=\"cxm-v6-clear\" type=\"reset\" hidden>Clear filters<\/button>\n<\/form>\n\n\n<div class=\"wp-block-group cxm-v6-results is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-count wp-block-paragraph\"><span class=\"cxm-v6-count-n\" role=\"status\">5 programs<\/span><\/p>\n\n\n<div class=\"wp-block-group cxm-v6-cgrid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-pcard cxm-f-who-pro cxm-f-type-training cxm-f-format-online cxm-f-format-classroom is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Flagship program<\/p>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media cxm-v6-media-wide\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-professional.webp 1x\" width=\"800\" height=\"450\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-professional.jpg\" alt=\"A smiling CX manager during a CXM Professional class\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-skill-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">CXM Professional<\/h2>\n\n<\/div>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Find the cause, win the budget to fix it, and get the teams involved to deliver.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Online<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Classroom<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/en-ae\/course\/cxm-professional-eng\/\">See the program<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-pcard cxm-f-who-org cxm-f-type-program cxm-f-format-online cxm-f-format-classroom is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Flagship program<\/p>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media cxm-v6-media-wide\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-foundations.webp 1x\" width=\"800\" height=\"450\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-foundations.jpg\" alt=\"Colleagues from different departments working together\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-skill-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">CXM Foundations<\/h2>\n\n<\/div>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Help every team see their impact on customers, feel the urgency and act on it daily.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Online<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Classroom<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/en-ae\/courses-teams\/#quote\">Request a quote<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-pcard cxm-f-who-front cxm-f-type-program cxm-f-format-classroom cxm-if-ibd is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Flagship program<\/p>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media cxm-v6-media-wide\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-ibd.webp 1x\" width=\"800\" height=\"450\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-ibd.jpg\" alt=\"Dimitri Jamb\u00e9 coaching a frontline team\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-skill-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Interaction by Design<\/h2>\n\n<\/div>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Train your teams to delight customers, calm frustrated ones and turn complaints into loyalty.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Classroom<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/course\/interaction-by-design\/\" hreflang=\"en\">See the program<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-pcard cxm-f-who-pro cxm-f-type-training cxm-f-format-online cxm-f-format-classroom is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">CXM Skills<\/p>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media cxm-v6-media-wide\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-skill-journey.webp 1x\" width=\"640\" height=\"400\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-skill-journey.jpg\" alt=\"A participant working on a customer journey map\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-skill-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Journey Mapping<\/h2>\n\n\n<p class=\"cxm-v6-skill-course wp-block-paragraph\">Customer Journey Specialist \u00b7 Michel Stevens<\/p>\n\n<\/div>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Map the journey from the customer's side and see which fixes matter most.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Online<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Classroom<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/course\/customer-journey-specialist-eng\/\">See the course<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-pcard cxm-f-who-pro cxm-f-type-training cxm-f-format-online is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">CXM Skills<\/p>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media cxm-v6-media-wide\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-skill-business-case.webp 1x\" width=\"640\" height=\"400\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-skill-business-case.jpg\" alt=\"A CX business case open on a laptop\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-skill-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Building a Business Case<\/h2>\n\n\n<p class=\"cxm-v6-skill-course wp-block-paragraph\">Monetizing The Experience \u00b7 Alain Thys<\/p>\n\n<\/div>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Build a business case for CX that speaks the language of finance and gets your initiative approved.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Online<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/course\/monetizing-the-experience\/\">See the course<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<p class=\"cxm-v6-none\" hidden>No program matches these filters. <button class=\"cxm-v6-clear-inline\" type=\"button\">Clear filters<\/button><\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-readiness has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div id=\"readiness\" class=\"wp-block-group cxm-embed-wrap cxm-readiness is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">CX Readiness Assessment<\/p>\n\n\n<h2 class=\"wp-block-heading\">Not sure where to start?<\/h2>\n\n\n<p class=\"cxm-lede cxm-muted wp-block-paragraph\">Seven questions about your role, your experience and your goals. You see the course that fits you best on screen, and we email it to you.<\/p>\n\n\n<ul class=\"wp-block-list cxm-oct-list cxm-mt\">\n<li>7 questions, three to four minutes<\/li>\n\n<li>We ask for your name and work email after question five<\/li>\n\n<li>Free, from the CXM Hub<\/li>\n<\/ul>\n\n<\/div>\n\n\n<!-- CXM Hub embed: CX Readiness Assessment. The theme (inc\/hub.php) adds the Hub loader after this card, which fills the card body\n     with the live tool in the page's language. data-link is the Hub funnel link token (Hub admin: Lead magnets,\n     Links & embed); the body id must stay cxm-hub-readiness. Answers go straight into the Hub CRM; nothing is stored in WordPress.\n     Until the tool loads the body shows a skeleton; the fallback line shows only when it fails to load (theme.css, theme.js). -->\n<div class=\"cxm-embed\" data-cxm-hub-embed=\"readiness\" data-link=\"yx3ckyebcs\" data-style=\"flat\">\n<div class=\"cxm-embed-top\"><b>CX Readiness Assessment<\/b><span>7 questions<\/span><\/div>\n<div class=\"cxm-embed-body\" id=\"cxm-hub-readiness\">\n<div class=\"cxm-progress\" aria-hidden=\"true\"><i><\/i><\/div>\n<h3>Seven questions, three to four minutes.<\/h3>\n<p class=\"cxm-embed-fallback\">The tool loads here from the CXM Hub. If it does not appear, write to <a href=\"mailto:hello@cxm.academy?subject=CX%20Readiness%20Assessment\">hello@cxm.academy<\/a> and we send you the link.<\/p>\n<\/div>\n<\/div>\n<script data-lang=\"en\" data-link=\"yx3ckyebcs\" data-style=\"flat\" data-target=\"#cxm-hub-readiness\" defer src=\"https:\/\/hub.cxm.academy\/embed.js\"><\/script>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>All programs Find the program that fits your needs Search Who it's for CX ProfessionalsOrganizationsFrontline teams Format OnlineClassroom Type ProgramTraining Clear filters 5 programs Flagship program CXM Professional Find the cause, win the budget to fix it, and get the teams involved to deliver. Online Classroom Flagship program CXM Foundations Help every team see their [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-wide","meta":{"cxm_tkey":"courses","footnotes":""},"class_list":["post-7","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cxm.academy\/en-ae\/wp-json\/wp\/v2\/pages\/7","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxm.academy\/en-ae\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cxm.academy\/en-ae\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/en-ae\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/en-ae\/wp-json\/wp\/v2\/comments?post=7"}],"version-history":[{"count":11,"href":"https:\/\/www.cxm.academy\/en-ae\/wp-json\/wp\/v2\/pages\/7\/revisions"}],"predecessor-version":[{"id":116,"href":"https:\/\/www.cxm.academy\/en-ae\/wp-json\/wp\/v2\/pages\/7\/revisions\/116"}],"wp:attachment":[{"href":"https:\/\/www.cxm.academy\/en-ae\/wp-json\/wp\/v2\/media?parent=7"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}