{"id":9,"date":"2026-10-15T11:54:24","date_gmt":"2026-10-15T09:54:24","guid":{"rendered":"https:\/\/new.cxm.academy\/da-dk\/course\/cxm-professional-eng\/"},"modified":"2026-11-01T00:47:41","modified_gmt":"2026-10-31T23:47:41","slug":"cxm-professional-eng","status":"publish","type":"page","link":"https:\/\/www.cxm.academy\/da-dk\/course\/cxm-professional-eng\/","title":{"rendered":"CXM Professional"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull cxm-course-hero has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<nav class=\"wp-block-group cxm-crumbs is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><a href=\"\/da-dk\/\">Forside<\/a><\/p>\n\n\n<p class=\"wp-block-paragraph\"><a href=\"\/da-dk\/courses\/\">Kurser<\/a><\/p>\n\n\n<p class=\"wp-block-paragraph\">CXM Professional<\/p>\n\n<\/nav>\n\n\n<div class=\"wp-block-group cxm-split cxm-wide-left cxm-course-split is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-course-intro is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker cxm-oct wp-block-paragraph\">CXM Professional \u00b7 Online, i dit eget tempo<\/p>\n\n\n<h1 class=\"wp-block-heading cxm-mixed cxm-on-light\">M\u00e5l. Kortl\u00e6g. Design. <em>Og led s\u00e5 forandringen.<\/em><\/h1>\n\n\n<p class=\"cxm-lede wp-block-paragraph\">Hele pensum i customer experience management i fem moduler. Du l\u00e6rer, hvordan CX-fagfolk m\u00e5ler det, kunderne oplever, kortl\u00e6gger kunderejsen p\u00e5 et solidt grundlag, designer oplevelser, der skiller jer ud, og f\u00e5r organisationen med. Kurset foreg\u00e5r p\u00e5 engelsk.<\/p>\n\n\n<div class=\"wp-block-group cxm-buy is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.cxm.academy\/buy\/cxm-professional\">K\u00f8b nu: EUR 495<\/a><\/div>\n\n<\/div>\n\n\n<p class=\"cxm-buy-vat wp-block-paragraph\">EUR 598,95 inkl. 21 % moms<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"https:\/\/learn.cxm.academy\/\">Allerede tilmeldt? Forts\u00e6t dit kursus<\/a><\/p>\n\n\n<p class=\"cxm-buy-note wp-block-paragraph\">Betal med Bancontact, kort, Apple Pay eller Google Pay. K\u00f8ber du til en virksomhed? Angiv momsnummeret ved betalingen, s\u00e5 kommer fakturaen p\u00e5 e-mail.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-photo cxm-course-photo cxm-pos-50-35\"><img loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.cxm.academy\/da-dk\/wp-content\/uploads\/sites\/6\/2026\/10\/presenter-at-whiteboard-small-team-istock-1370642422-course-8ba90f94.jpg 1800w, https:\/\/www.cxm.academy\/da-dk\/wp-content\/uploads\/sites\/6\/2026\/10\/presenter-at-whiteboard-small-team-istock-1370642422-course-8ba90f94-300x268.jpg 300w, https:\/\/www.cxm.academy\/da-dk\/wp-content\/uploads\/sites\/6\/2026\/10\/presenter-at-whiteboard-small-team-istock-1370642422-course-8ba90f94-1024x914.jpg 1024w, https:\/\/www.cxm.academy\/da-dk\/wp-content\/uploads\/sites\/6\/2026\/10\/presenter-at-whiteboard-small-team-istock-1370642422-course-8ba90f94-768x686.jpg 768w, https:\/\/www.cxm.academy\/da-dk\/wp-content\/uploads\/sites\/6\/2026\/10\/presenter-at-whiteboard-small-team-istock-1370642422-course-8ba90f94-1536x1371.jpg 1536w\" sizes=\"auto, (max-width: 960px) 94vw, 500px\" width=\"1800\" height=\"1607\" src=\"https:\/\/www.cxm.academy\/da-dk\/wp-content\/uploads\/sites\/6\/2026\/10\/presenter-at-whiteboard-small-team-istock-1370642422-course-8ba90f94.jpg\" alt=\"Opl\u00e6gsholder ved en whiteboard svarer p\u00e5 sp\u00f8rgsm\u00e5l fra et lille team\" class=\"wp-image-19\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-facts is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-fact-b wp-block-paragraph\">Ca. 8 timer<\/p>\n\n\n<p class=\"cxm-fact-s wp-block-paragraph\">I dit eget tempo, forts\u00e6t n\u00e5r som helst<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-fact-b wp-block-paragraph\">5 moduler<\/p>\n\n\n<p class=\"cxm-fact-s wp-block-paragraph\">Interaktivt, med Study Companions<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-fact-b wp-block-paragraph\">Certifikat<\/p>\n\n\n<p class=\"cxm-fact-s wp-block-paragraph\">Kan verificeres og deles p\u00e5 LinkedIn<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-fact-b wp-block-paragraph\">AI-assistent<\/p>\n\n\n<p class=\"cxm-fact-s wp-block-paragraph\">Sp\u00f8rg kurset i Claude<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section cxm-tight has-white-color has-text-color has-navy-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-clients-label wp-block-paragraph\">Fagfolk fra disse organisationer l\u00e6rer hos os<\/p>\n\n\n<div class=\"wp-block-group cxm-logos cxm-logos-n7 is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-engie\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-engie-white.webp 1x\" width=\"174\" height=\"62\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-engie-white.png\" alt=\"ENGIE\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-mercedes-benz\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mercedes-benz-white.webp 1x\" width=\"300\" height=\"75\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mercedes-benz-white.png\" alt=\"Mercedes-Benz\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-bmw\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bmw-white.webp 1x\" width=\"74\" height=\"74\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bmw-white.png\" alt=\"BMW\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-booking-com\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-booking-com-white.webp 1x\" width=\"238\" height=\"40\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-booking-com-white.png\" alt=\"Booking.com\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-essent\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-essent-white.webp 1x\" width=\"196\" height=\"43\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-essent-white.png\" alt=\"Essent\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-adcb\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-adcb-white.webp 1x\" width=\"208\" height=\"63\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-adcb-white.png\" alt=\"ADCB\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-mcdonalds\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mcdonalds-white.webp 1x\" width=\"84\" height=\"73\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mcdonalds-white.png\" alt=\"McDonald's\"\/><\/figure>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-split cxm-align-start is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Udbytte<\/p>\n\n\n<h2 class=\"wp-block-heading\">Det kan du bagefter<\/h2>\n\n\n<p class=\"cxm-muted wp-block-paragraph\">Hvert modul slutter med noget, du kan bruge p\u00e5 jobbet samme uge: en beregning, et kort, et designopl\u00e6g eller en plan til dit n\u00e6ste m\u00f8de med ledelsen.<\/p>\n\n<\/div>\n\n\n<ul class=\"wp-block-list cxm-oct-list\">\n<li>Forklare, hvad CX-management d\u00e6kker, og bygge business casen p\u00e5 din egen organisations tal.<\/li>\n\n<li>V\u00e6lge de rigtige metoder til at lytte til kunderne og l\u00e6se NPS, CSAT og effort scores uden at narre dig selv.<\/li>\n\n<li>Bygge kunderejsekort p\u00e5 evidens og udpege de \u00f8jeblikke, der betyder mest, og som skal rettes f\u00f8rst.<\/li>\n\n<li>Designe forbedringer, som kunderne l\u00e6gger m\u00e6rke til, og som konkurrenterne ikke kan kopiere fra den ene dag til den anden.<\/li>\n\n<li>F\u00e5 ledelsen med og etablere den styring, der holder CX i gang efter lanceringen.<\/li>\n\n<li>Best\u00e5 eksamen og opn\u00e5 CXM Professional-certifikatet.<\/li>\n<\/ul>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"inside\" class=\"wp-block-group alignfull cxm-section cxm-peek has-white-color has-text-color has-navy-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker cxm-kicker-gold wp-block-paragraph\">Kig ind i kurset<\/p>\n\n\n<h2 class=\"wp-block-heading\">Se, hvordan du l\u00e6rer<\/h2>\n\n\n<p class=\"cxm-sec-intro wp-block-paragraph\">Modulerne er interaktive og bygget op af l\u00e6ringsloops: du reflekterer over en situation fra virkeligheden, opdager teorien og anvender den derefter. Sk\u00e6rmbillederne her er fra modul 1.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-peek-grid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-peek-item is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-peek-screen\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-inside-pro-1.webp 1x\" width=\"960\" height=\"540\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-inside-pro-1.jpg\" alt=\"Et sk\u00e6rmbillede fra kurset: en skeptisk \u00f8konomidirekt\u00f8r s\u00e6tter sp\u00f8rgsm\u00e5lstegn ved et CX-budget p\u00e5 1,2 millioner euro, og du skriver f\u00f8rst dit eget svar\"\/><\/figure>\n\n\n<p class=\"cxm-peek-step wp-block-paragraph\">Reflekt\u00e9r<\/p>\n\n\n<p class=\"cxm-peek-cap wp-block-paragraph\">Du starter med en situation fra virkeligheden og tager selv stilling, f\u00f8r du f\u00e5r nogen teori.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-peek-item is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-peek-screen\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-inside-pro-3.webp 1x\" width=\"960\" height=\"540\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-inside-pro-3.jpg\" alt=\"Et sk\u00e6rmbillede fra kurset: virksomhedsv\u00e6rdi, kundev\u00e6rdi og brandv\u00e6rdi i balance med CX i centrum\"\/><\/figure>\n\n\n<p class=\"cxm-peek-step wp-block-paragraph\">Opdag<\/p>\n\n\n<p class=\"cxm-peek-cap wp-block-paragraph\">Derefter modellen bag, samlet i \u00e9t billede, du kan tage med tilbage p\u00e5 jobbet.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-peek-item is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-peek-screen\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-inside-pro-2.webp 1x\" width=\"960\" height=\"540\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-inside-pro-2.jpg\" alt=\"Et sk\u00e6rmbillede fra kurset: business casen, som en \u00f8konomidirekt\u00f8r h\u00f8rer den, fra fastholdte medlemmer til et afkast p\u00e5 200 %\"\/><\/figure>\n\n\n<p class=\"cxm-peek-step wp-block-paragraph\">Anvend<\/p>\n\n\n<p class=\"cxm-peek-cap wp-block-paragraph\">Og s\u00e5 bruger du det: her er det business casen, som en \u00f8konomidirekt\u00f8r h\u00f8rer den.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Indhold<\/p>\n\n\n<h2 class=\"wp-block-heading\">Fem moduler, \u00e9n eksamen<\/h2>\n\n\n<p class=\"cxm-sec-intro wp-block-paragraph\">Hvert modul har en interaktiv lektion og en Study Companion, som du kan printe eller gemme. V\u00e6rkt\u00f8jerne kan du downloade og bruge, som du vil.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-modules is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">01<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Kundeoplevelsen set gennem CX-fagfolks \u00f8jne<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">Hvad CX-management d\u00e6kker, hvordan modne organisationer driver det, og hvor din egen organisation st\u00e5r i dag. Du g\u00e5r derfra med en f\u00f8rste business case.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">CX set gennem CX-fagfolks \u00f8jne<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Interaktivt modul<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Study Companion, modul 1<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">PDF<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-sheet is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">CX ROI Calculator<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">V\u00e6rkt\u00f8j, Excel<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">02<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Afkod kundens stemme<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">V\u00e6lg lyttemetoder, der passer til sp\u00f8rgsm\u00e5let, l\u00e6s n\u00f8gletallene med omtanke, og g\u00f8r feedback til beslutninger med en klar ejer.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Afkod kundens stemme<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Interaktivt modul<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Study Companion, modul 2<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">PDF<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">03<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Kortl\u00e6g og design kunderejsen<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">Byg kunderejsekort p\u00e5 data og rigtige kundehistorier, find de \u00f8jeblikke, der betyder noget, og beslut, hvad der skal rettes f\u00f8rst.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Kortl\u00e6g og design kunderejsen<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Interaktivt modul<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Study Companion, modul 3<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">PDF<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">04<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Design oplevelser, der skiller jer ud<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">G\u00e5 fra at rette smertepunkter til at designe oplevelser, kunderne husker, og test dem, f\u00f8r I skalerer.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Design oplevelser, der skiller jer ud<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Interaktivt modul<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Study Companion, modul 4<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">PDF<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">05<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Led forandringen<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">F\u00e5 ledelsen med, etabl\u00e9r styringen, og hold programmet i live, n\u00e5r energien fra lanceringen har lagt sig.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Led forandringen<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Interaktivt modul<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Study Companion, modul 5<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">PDF<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-slides is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Executive Buy-in Presentation Framework<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">V\u00e6rkt\u00f8j, PDF<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">06<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Eksamen og certifikat<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">En afsluttende videnstest med sp\u00f8rgsm\u00e5l trukket tilf\u00e6ldigt fra hele kurset. Best\u00e5r du, f\u00e5r du dit certifikat med det samme.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-book is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">CXM Professional-eksamen<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">Videnstest<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-award is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">CXM Professional-certifikat<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">N\u00e5r du har best\u00e5et<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Inkluderet<\/p>\n\n\n<h2 class=\"wp-block-heading\">Det f\u00e5r du<\/h2>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-grid-4 is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-card cxm-get-card cxm-ic-award is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Et certifikat, der holder<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Udstedes, n\u00e5r du best\u00e5r eksamen. Det er permanent, alle kan tjekke det p\u00e5 vores verificeringsside, og du l\u00e6gger det p\u00e5 LinkedIn med \u00e9t klik.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-card cxm-get-card cxm-ic-chat is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">AI-kursusassistent<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Stil sp\u00f8rgsm\u00e5l om kursusmaterialet i Claude, b\u00e5de under kurset og l\u00e6nge efter. Din adgang udl\u00f8ber aldrig.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-card cxm-get-card cxm-ic-download is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">V\u00e6rkt\u00f8jer, du beholder<\/h3>\n\n\n<p class=\"wp-block-paragraph\">En Study Companion til hvert modul, CX ROI Calculator og Executive Buy-in Presentation Framework.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-card cxm-get-card cxm-ic-clock is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">I dit tempo, p\u00e5 alle enheder<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Hold pause, n\u00e5r du har brug for det. Platformen husker, hvor du kom til, helt ned til det enkelte dias.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"classroom\" class=\"wp-block-group alignfull cxm-section has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker cxm-kicker-cal wp-block-paragraph\">Fysisk kursus<\/p>\n\n\n<h2 class=\"wp-block-heading\">Datoer for CXM Professional Classroom<\/h2>\n\n\n<p class=\"cxm-sec-intro wp-block-paragraph\">Samme pensum p\u00e5 to dage med casearbejde sammen med fagf\u00e6ller, ledet af vores undervisere. EUR 1.250 ekskl. moms pr. deltager, og eksamen og certifikat er med i prisen.<\/p>\n\n<\/div>\n\n<\/div>\n<div class=\"wp-block-group cxm-sessions is-layout-flow wp-block-group-is-layout-flow\" role=\"list\"><div class=\"wp-block-group cxm-session is-layout-flow wp-block-group-is-layout-flow\" role=\"listitem\"><div class=\"wp-block-group cxm-session-d is-layout-flow wp-block-group-is-layout-flow\"><p class=\"cxm-session-date wp-block-paragraph\" id=\"cxm-session-1-date\"><time datetime=\"2027-03-02\">2. og 3. marts<\/time><\/p><p class=\"cxm-session-sub wp-block-paragraph\">2027 \u00b7 2 dage<\/p><\/div><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading\" id=\"cxm-session-1\">Antwerpen<\/h3><p class=\"cxm-session-info wp-block-paragraph\">Botanic Sanctuary \u00b7 P\u00e5 nederlandsk \u00b7 kl.\u00a09 til 17<\/p><\/div><div class=\"wp-block-group cxm-session-act is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cxm-btn-sm\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.cxm.academy\/buy\/cxm-professional-classroom?session=28433b55-6c31-4d97-a868-7b012c78f2bb\" aria-describedby=\"cxm-session-1 cxm-session-1-date\">Book en plads<\/a><\/div><\/div><p class=\"cxm-session-seats wp-block-paragraph\">Ledige pladser<\/p><\/div><\/div><div class=\"wp-block-group cxm-session is-layout-flow wp-block-group-is-layout-flow\" role=\"listitem\"><div class=\"wp-block-group cxm-session-d is-layout-flow wp-block-group-is-layout-flow\"><p class=\"cxm-session-date wp-block-paragraph\" id=\"cxm-session-2-date\"><time datetime=\"2027-03-04\">4. og 5. marts<\/time><\/p><p class=\"cxm-session-sub wp-block-paragraph\">2027 \u00b7 2 dage<\/p><\/div><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading\" id=\"cxm-session-2\">Amsterdam<\/h3><p class=\"cxm-session-info wp-block-paragraph\">Sted oplyses senere \u00b7 P\u00e5 nederlandsk \u00b7 kl.\u00a09 til 17<\/p><\/div><div class=\"wp-block-group cxm-session-act is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cxm-btn-sm\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.cxm.academy\/buy\/cxm-professional-classroom?session=0c6eef10-a5e9-4114-826d-b83df93f0ff4\" aria-describedby=\"cxm-session-2 cxm-session-2-date\">Book en plads<\/a><\/div><\/div><p class=\"cxm-session-seats wp-block-paragraph\">Ledige pladser<\/p><\/div><\/div><div class=\"wp-block-group cxm-session is-layout-flow wp-block-group-is-layout-flow\" role=\"listitem\"><div class=\"wp-block-group cxm-session-d is-layout-flow wp-block-group-is-layout-flow\"><p class=\"cxm-session-date wp-block-paragraph\" id=\"cxm-session-3-date\"><time datetime=\"2027-03-09\">9. og 10. marts<\/time><\/p><p class=\"cxm-session-sub wp-block-paragraph\">2027 \u00b7 2 dage<\/p><\/div><div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading\" id=\"cxm-session-3\">Helsinki<\/h3><p class=\"cxm-session-info wp-block-paragraph\">Sted oplyses senere \u00b7 P\u00e5 engelsk \u00b7 kl.\u00a09 til 17<\/p><\/div><div class=\"wp-block-group cxm-session-act is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button cxm-btn-sm\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.cxm.academy\/buy\/cxm-professional-classroom?session=a6afc523-2876-4af7-9317-9c255795e81e\" aria-describedby=\"cxm-session-3 cxm-session-3-date\">Book en plads<\/a><\/div><\/div><p class=\"cxm-session-seats wp-block-paragraph\">Ledige pladser<\/p><\/div><\/div><\/div>\n<p class=\"cxm-sessions-more wp-block-paragraph\">Har du brug for andre datoer? Skriv til <a href=\"mailto:hello@cxm.academy\">hello@cxm.academy<\/a>, s\u00e5 giver vi besked, n\u00e5r nye datoer ligger fast. Vil I have et forl\u00f8b kun for jeres eget team? <a href=\"https:\/\/www.cxm.academy\/da-dk\/courses-teams\/#quote\">F\u00e5 et tilbud<\/a>.<\/p>\n\n<div class=\"wp-block-group cxm-faq cxm-classroom-faq is-layout-flow wp-block-group-is-layout-flow\">\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvem er kurset for?<\/summary>\n\n<p class=\"wp-block-paragraph\">Alle, der har ansvaret for at drive kundeoplevelsen: CX- og serviceledere, marketingfolk, produktchefer, iv\u00e6rks\u00e6ttere og konsulenter, som helst vil l\u00e6re ansigt til ansigt med fagf\u00e6ller.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvor meget tid skal jeg s\u00e6tte af?<\/summary>\n\n<p class=\"wp-block-paragraph\">To hele dage fra kl. 9 til 17, inklusive pauser og frokost.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvad koster det?<\/summary>\n\n<p class=\"wp-block-paragraph\">Fra EUR 1.250 pr. deltager ekskl. moms, og eksamen og CXM Professional-certifikatet er med i prisen. Den pr\u00e6cise pris st\u00e5r ved hvert hold.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvorn\u00e5r og hvor er det n\u00e6ste hold?<\/summary>\n\n<p class=\"wp-block-paragraph\">De kommende hold st\u00e5r p\u00e5 denne side med datoer og pris. Tidligere hold har v\u00e6ret afholdt i Antwerpen, Oslo, K\u00f8benhavn og Dubai. Vil du h\u00f8re om nye datoer, s\u00e5 skriv til hello@cxm.academy.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvad hvis jeg ikke kan deltage begge dage?<\/summary>\n\n<p class=\"wp-block-paragraph\">De to dage bygger oven p\u00e5 hinanden, s\u00e5 regn med at deltage begge dage. Kolliderer det med noget andet? Skriv til os, s\u00e5 ser vi p\u00e5 mulighederne.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kan vi booke det kun for vores eget team?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. Vi afholder CXM Professional som internt forl\u00f8b: to dage, n\u00e5r det passer jer, hos jer og bygget op om jeres egne cases, med eksamen og certifikat til hver deltager. Bed om et tilbud.<\/p>\n\n<\/details>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-white-color has-text-color has-navy-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-exam is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker cxm-kicker-gold wp-block-paragraph\">Eksamen<\/p>\n\n\n<h2 class=\"wp-block-heading\">To fors\u00f8g, og barren h\u00e6ves<\/h2>\n\n\n<p class=\"cxm-exam-text wp-block-paragraph\">Sp\u00f8rgsm\u00e5lene tr\u00e6kkes tilf\u00e6ldigt fra hele kurset, s\u00e5 ingen eksamener er ens. F\u00f8rste gang skal du have 70 % rigtige for at best\u00e5. Har du brug for et fors\u00f8g mere, er kravet 80 %. Der er ikke noget tredje fors\u00f8g, s\u00e5 g\u00f8r dine Study Companions f\u00e6rdige, f\u00f8r du g\u00e5r i gang.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-attempts is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-attempt is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-attempt-lbl wp-block-paragraph\">Fors\u00f8g 1<\/p>\n\n\n<p class=\"cxm-attempt-val wp-block-paragraph\">70%<\/p>\n\n\n<p class=\"cxm-attempt-note wp-block-paragraph\">for at best\u00e5<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-attempt is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-attempt-lbl wp-block-paragraph\">Fors\u00f8g 2<\/p>\n\n\n<p class=\"cxm-attempt-val wp-block-paragraph\">80%<\/p>\n\n\n<p class=\"cxm-attempt-note wp-block-paragraph\">for at best\u00e5<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-attempt cxm-off is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-attempt-lbl wp-block-paragraph\">Fors\u00f8g 3<\/p>\n\n\n<p class=\"cxm-attempt-val wp-block-paragraph\">Intet<\/p>\n\n\n<p class=\"cxm-attempt-note wp-block-paragraph\">intet tredje fors\u00f8g<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section cxm-voices has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Deltagere<\/p>\n\n\n<h2 class=\"wp-block-heading\">Det siger deltagerne<\/h2>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-voices-grid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-voice is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-quote-line wp-block-paragraph\">Overall, the course was both thought-provoking and practical. I left with tools I have already put to use, and a strong belief that working with customer loyalty is not just a \"nice to have\": it is downright business critical.<\/p>\n\n\n<div class=\"wp-block-group cxm-voice-who is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Tobias Thomsen<\/strong><\/p>\n\n\n<p class=\"cxm-voice-role wp-block-paragraph\">Retention Manager, BMW<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-voice is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-quote-line wp-block-paragraph\">The CXM Pro course has given me both strategic overview and operational understanding. The teaching combines theory and practice in a way that makes complex CX concepts concrete and tangible.<\/p>\n\n\n<div class=\"wp-block-group cxm-voice-who is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Martin Jensen<\/strong><\/p>\n\n\n<p class=\"cxm-voice-role wp-block-paragraph\">Marketing Manager, Altibox<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-voice is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-quote-line wp-block-paragraph\">The course is for everyone who wants to understand customer behavior, develop CX as a field of expertise, or improve the culture of customer-centricity in their organization.<\/p>\n\n\n<div class=\"wp-block-group cxm-voice-who is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Camilla Norseng<\/strong><\/p>\n\n\n<p class=\"cxm-voice-role wp-block-paragraph\">Head of Customer Experience, ICE, Norge<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-faculty is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-faculty-img\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/michel-headshot.webp 1x\" width=\"452\" height=\"452\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/michel-headshot.jpg\" alt=\"Michel Stevens\"\/><\/figure>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Underviser<\/p>\n\n\n<h2 class=\"wp-block-heading\">Michel Stevens<\/h2>\n\n\n<p class=\"cxm-role wp-block-paragraph\">Stifter og faglig leder, CXM Academy<\/p>\n\n\n<p class=\"cxm-faculty-bio wp-block-paragraph\">Michel grundlagde CXM Academy for at undervise i customer experience management, s\u00e5dan som praktikere driver det. Han arbejder med CX-teams i Europa og Golfregionen, taler ved CX-arrangementer og er v\u00e6rt for CXM Academy Podcast. Alt i dette kursus kommer fra det arbejde.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group cxm-wrap cxm-narrow is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Sp\u00f8rgsm\u00e5l<\/p>\n\n\n<h2 class=\"wp-block-heading\">Ofte stillede sp\u00f8rgsm\u00e5l<\/h2>\n\n\n<div class=\"wp-block-group cxm-faq is-layout-flow wp-block-group-is-layout-flow\">\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Er kurset kun for CX-fagfolk?<\/summary>\n\n<p class=\"wp-block-paragraph\">Nej. Det er for alle, der har et CX-m\u00e5l at n\u00e5: CX- og serviceledere, marketingfolk, produktchefer, iv\u00e6rks\u00e6ttere og konsulenter. Har du et NPS-m\u00e5l, et churnproblem eller en kunderejse, der bliver ved med at udl\u00f8se klager? S\u00e5 er kurset til dig.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvor lang tid tager det?<\/summary>\n\n<p class=\"wp-block-paragraph\">Cirka 8 timer fordelt p\u00e5 fem moduler. Du g\u00e5r frem i dit eget tempo: nogle bliver f\u00e6rdige p\u00e5 en uge, andre fordeler det over et par uger. Der er ingen foruds\u00e6tninger, s\u00e5 du kan g\u00e5 i gang med det samme.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>F\u00e5r jeg et certifikat?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. Du v\u00e6lger selv: du kan best\u00e5 multiple choice-eksamen eller aflevere et afsluttende projekt. Eksamenssp\u00f8rgsm\u00e5lene tr\u00e6kkes tilf\u00e6ldigt, og du best\u00e5r med 70 % rigtige i f\u00f8rste fors\u00f8g eller 80 % i andet. S\u00e5 f\u00e5r du CXM Professional-certifikatet, som er permanent og klar til at blive delt p\u00e5 LinkedIn.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Findes kurset ogs\u00e5 med fysisk fremm\u00f8de?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. CXM Professional Classroom gennemg\u00e5r samme pensum p\u00e5 to dage med casearbejde sammen med fagf\u00e6ller, ledet af vores undervisere. Det koster fra EUR 1.250 pr. deltager ekskl. moms, og eksamen og certifikat er med i prisen. Den pr\u00e6cise pris st\u00e5r ved hvert hold. Vil I have det kun for jeres eget team? S\u00e5 afholder vi det ogs\u00e5 som et internt forl\u00f8b.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kan jeg tilmelde mit team?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. Vi giver grupperabat. Bed om et tilbud, eller skriv til hello@cxm.academy.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kan jeg f\u00e5 en faktura?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. Vi kan sende dig en faktura med virksomhedens navn og momsnummer. Alle priser er ekskl. moms. Privatpersoner i EU betaler 21 % belgisk moms oveni, s\u00e5 EUR 495 bliver til EUR 598,95. Danske virksomheder og andre virksomheder i EU med et gyldigt momsnummer faktureres uden belgisk moms efter reglerne om omvendt betalingspligt.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvad adskiller kurset fra andre CX-kurser?<\/summary>\n\n<p class=\"wp-block-paragraph\">Lektionerne er interaktive. Hver lektion starter med en situation fra virkeligheden, beder om dit svar og giver dig f\u00f8rst derefter modellen. Du g\u00e5r derfra med v\u00e6rkt\u00f8jer, du kan bruge i dit arbejde, som CX ROI Calculator og Executive Buy-in Presentation Framework, og vi opdaterer kurset hvert kvartal.<\/p>\n\n<\/details>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section cxm-pt-0 has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-cta-panel is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Kom i gang med CXM Professional i dag<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Fem moduler, v\u00e6rkt\u00f8jerne til at bruge dem og et certifikat, der beviser det. Du kan g\u00e5 i gang lige efter betalingen.<\/p>\n\n\n<div class=\"wp-block-group cxm-cta-actions is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button is-style-gold\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.cxm.academy\/buy\/cxm-professional\">K\u00f8b nu: EUR 495<\/a><\/div>\n\n<\/div>\n\n\n<p class=\"cxm-buy-vat wp-block-paragraph\">EUR 598,95 inkl. 21 % moms<\/p>\n\n\n<p class=\"cxm-continue wp-block-paragraph\"><a href=\"https:\/\/learn.cxm.academy\/\">Allerede tilmeldt? Forts\u00e6t dit kursus<\/a><\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Forside Kurser CXM Professional CXM Professional \u00b7 Online, i dit eget tempo M\u00e5l. Kortl\u00e6g. Design. Og led s\u00e5 forandringen. Hele pensum i customer experience management i fem moduler. Du l\u00e6rer, hvordan CX-fagfolk m\u00e5ler det, kunderne oplever, kortl\u00e6gger kunderejsen p\u00e5 et solidt grundlag, designer oplevelser, der skiller jer ud, og f\u00e5r organisationen med. Kurset foreg\u00e5r p\u00e5 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":8,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-course","meta":{"cxm_tkey":"course\/cxm-professional-eng","footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":10,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":102,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages\/9\/revisions\/102"}],"up":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages\/8"}],"wp:attachment":[{"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}