{"id":7,"date":"2026-10-15T11:54:24","date_gmt":"2026-10-15T09:54:24","guid":{"rendered":"https:\/\/new.cxm.academy\/da-dk\/blog\/"},"modified":"2026-10-31T15:08:47","modified_gmt":"2026-10-31T14:08:47","slug":"blog","status":"publish","type":"page","link":"https:\/\/www.cxm.academy\/da-dk\/blog\/","title":{"rendered":"Artikler"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull cxm-hero cxm-hero-page has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-hero-grid is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-hero-media cxm-pos-83-0\"><img decoding=\"async\" fetchpriority=\"high\" srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/photo-1330553219-hero-cbea1b.webp 900w, \/wp-content\/themes\/cxm-academy\/assets\/images\/photo-1330553219-hero-cbea1b-2x.webp 1800w\" sizes=\"(max-width: 640px) 92vw, (max-width: 960px) 94vw, 852px\" width=\"900\" height=\"600\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/photo-1330553219-hero-cbea1b.jpg\" alt=\"To kolleger griner, mens de taler en id\u00e9 igennem p\u00e5 et solrigt kontor\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-hero-panel is-layout-flow wp-block-group-is-layout-flow\">\n\n<nav class=\"wp-block-group cxm-crumbs is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><a href=\"\/da-dk\/\">Forside<\/a><\/p>\n\n\n<p class=\"wp-block-paragraph\">Artikler<\/p>\n\n<\/nav>\n\n\n<p class=\"cxm-kicker cxm-kicker-gold cxm-oct wp-block-paragraph\">Artikler<\/p>\n\n\n<h1 class=\"wp-block-heading cxm-mixed\">Klare svar p\u00e5 <em>rigtige CX-sp\u00f8rgsm\u00e5l.<\/em><\/h1>\n\n\n<p class=\"cxm-lede wp-block-paragraph\">Artikler om at m\u00e5le, kortl\u00e6gge, designe og lede kundeoplevelsen, skrevet af vores undervisere og g\u00e6ster. Artiklerne udkommer p\u00e5 engelsk og ligger samlet p\u00e5 vores internationale side.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#latest\">L\u00e6s artiklerne<\/a><\/div>\n\n\n<div class=\"wp-block-button is-style-light\"><a class=\"wp-block-button__link wp-element-button\" href=\"#newsletter\">F\u00e5 nyhedsbrevet<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"newsletter\" class=\"wp-block-group alignfull cxm-section cxm-newsletter-band has-navy-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-newsletter is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Nyhedsbrev<\/p>\n\n\n<h2 class=\"wp-block-heading\">Praktisk CX-viden i din indbakke<\/h2>\n\n\n<p class=\"cxm-muted wp-block-paragraph\">Nye artikler, analyser og kursusnyheder, skrevet af vores undervisere. Vi deler aldrig dine oplysninger med andre.<\/p>\n\n<\/div>\n\n\n<!-- Hub form: newsletter. Posts JSON to the Hub (data-hub-endpoint); see README, \"What the Hub must provide\".\n     Without JavaScript the form falls back to an email to hello@cxm.academy. -->\n<div class=\"cxm-form-box\">\n<form class=\"cxm-form\" data-hub-form=\"newsletter\" data-hub-endpoint=\"https:\/\/hub.cxm.academy\/api\/forms\/newsletter\" action=\"mailto:hello@cxm.academy?subject=Newsletter%20signup\" method=\"post\" enctype=\"text\/plain\" novalidate>\n<div class=\"cxm-field\"><label for=\"cxm-nl-name\">Fulde navn<\/label><input id=\"cxm-nl-name\" name=\"name\" type=\"text\" autocomplete=\"name\" required><\/div>\n<div class=\"cxm-field\"><label for=\"cxm-nl-mail\">E-mail<\/label><input id=\"cxm-nl-mail\" name=\"email\" type=\"email\" autocomplete=\"email\" required><\/div>\n<button class=\"wp-element-button\" type=\"submit\">Tilmeld<\/button>\n<div class=\"cxm-hp\" aria-hidden=\"true\"><label for=\"cxm-nl-website\">Lad dette felt v\u00e6re tomt<\/label><input id=\"cxm-nl-website\" name=\"website\" type=\"text\" tabindex=\"-1\" autocomplete=\"off\"><\/div>\n<input type=\"hidden\" name=\"consent_newsletter\" value=\"yes\" data-consent=\"newsletter\" data-consent-note=\"cxm-nl-note\">\n<p class=\"cxm-form-note\" id=\"cxm-nl-note\">Du kan til enhver tid afmelde dig. Se vores <a href=\"\/privacy\/\">privatlivspolitik<\/a>.<\/p>\n<p class=\"cxm-form-error\" role=\"alert\" hidden>Din tilmelding kunne ikke sendes lige nu. Pr\u00f8v igen, eller skriv til <a href=\"mailto:hello@cxm.academy?subject=Newsletter%20signup\">hello@cxm.academy<\/a>, s\u00e5 tilf\u00f8jer vi dig manuelt.<\/p>\n<\/form>\n<div class=\"cxm-success\" role=\"status\">\n<h3>Du er p\u00e5 listen<\/h3>\n<p>Vi har sendt et bekr\u00e6ftelseslink til <b class=\"js-email\">din indbakke<\/b>. Klik p\u00e5 det for at begynde at modtage nyhedsbrevet.<\/p>\n<\/div>\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"latest\" class=\"wp-block-group alignfull cxm-section cxm-latest has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Nyt fra bloggen<\/h2>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/blog\/\">Alle artikler<\/a><\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-grid-3 is-layout-flow wp-block-group-is-layout-flow\">\n\n<article class=\"wp-block-group cxm-card cxm-icard is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-icard-body is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-tag cxm-tag-line wp-block-paragraph\">P\u00e5 engelsk<\/p>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/blog\/your-cx-capability-is-decaying\/\">Your CX capability is decaying<\/a><\/h3>\n\n\n<p class=\"cxm-icard-ex wp-block-paragraph\">CX dashboards report outcomes, and outcomes move last.<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/blog\/your-cx-capability-is-decaying\/\">L\u00e6s artiklen<\/a><\/p>\n\n<\/div>\n\n<\/article>\n\n\n<article class=\"wp-block-group cxm-card cxm-icard is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-icard-body is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-tag cxm-tag-line wp-block-paragraph\">P\u00e5 engelsk<\/p>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/blog\/automating-work-prevents-you-from-learning\/\">Automating work prevents you from learning<\/a><\/h3>\n\n\n<p class=\"cxm-icard-ex wp-block-paragraph\">Reliance on AI tooling quietly erodes the judgment a CX team is later asked to exercise.<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/blog\/automating-work-prevents-you-from-learning\/\">L\u00e6s artiklen<\/a><\/p>\n\n<\/div>\n\n<\/article>\n\n\n<article class=\"wp-block-group cxm-card cxm-icard is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-icard-body is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-tag cxm-tag-line wp-block-paragraph\">P\u00e5 engelsk<\/p>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/blog\/nobody-was-ever-made-customer-centric-by-downloading-a-template\/\">Nobody was ever made customer-centric by downloading a template.<\/a><\/h3>\n\n\n<p class=\"cxm-icard-ex wp-block-paragraph\">A template earns its place when the task is known and the risk is skipping a step.<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/blog\/nobody-was-ever-made-customer-centric-by-downloading-a-template\/\">L\u00e6s artiklen<\/a><\/p>\n\n<\/div>\n\n<\/article>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Forside Artikler Artikler Klare svar p\u00e5 rigtige CX-sp\u00f8rgsm\u00e5l. Artikler om at m\u00e5le, kortl\u00e6gge, designe og lede kundeoplevelsen, skrevet af vores undervisere og g\u00e6ster. Artiklerne udkommer p\u00e5 engelsk og ligger samlet p\u00e5 vores internationale side. Nyhedsbrev Praktisk CX-viden i din indbakke Nye artikler, analyser og kursusnyheder, skrevet af vores undervisere. Vi deler aldrig dine oplysninger med [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-wide","meta":{"cxm_tkey":"blog","footnotes":""},"class_list":["post-7","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages\/7","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/comments?post=7"}],"version-history":[{"count":8,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages\/7\/revisions"}],"predecessor-version":[{"id":90,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages\/7\/revisions\/90"}],"wp:attachment":[{"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/media?parent=7"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}