{"id":5,"date":"2026-10-15T11:54:24","date_gmt":"2026-10-15T09:54:24","guid":{"rendered":"https:\/\/new.cxm.academy\/da-dk\/courses\/"},"modified":"2026-11-01T00:47:35","modified_gmt":"2026-10-31T23:47:35","slug":"courses","status":"publish","type":"page","link":"https:\/\/www.cxm.academy\/da-dk\/courses\/","title":{"rendered":"Kurser"},"content":{"rendered":"\n<section id=\"catalog\" class=\"wp-block-group alignfull cxm-v6 cxm-v6-catalog-band has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">Alle programmer<\/p>\n\n\n<h1 class=\"wp-block-heading cxm-v6-h1 cxm-v6-h1-sm\">Find det program, der passer til dine behov<\/h1>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-catalog is-layout-flow wp-block-group-is-layout-flow\">\n\n<form class=\"cxm-v6-filters\" role=\"search\" aria-label=\"Filtr\u00e9r programmer\" data-one=\"1 program\" data-many=\"%d programmer\">\n<div class=\"cxm-v6-search\"><label for=\"cxm-v6-q\">S\u00f8g<\/label><input id=\"cxm-v6-q\" type=\"search\" name=\"q\" placeholder=\"S\u00f8g i programmer\" autocomplete=\"off\"\/><\/div>\n<fieldset class=\"cxm-v6-fieldset\"><legend>M\u00e5lgruppe<\/legend><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"who\" value=\"pro\"\/><span>CX-fagfolk<\/span><\/label><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"who\" value=\"org\"\/><span>Virksomheder<\/span><\/label><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"who\" value=\"front\"\/><span>Frontlinjeteams<\/span><\/label><\/fieldset><fieldset class=\"cxm-v6-fieldset\"><legend>Format<\/legend><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"format\" value=\"online\"\/><span>Online<\/span><\/label><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"format\" value=\"classroom\"\/><span>Fysisk kursus<\/span><\/label><\/fieldset><fieldset class=\"cxm-v6-fieldset\"><legend>Type<\/legend><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"type\" value=\"program\"\/><span>Program<\/span><\/label><label class=\"cxm-v6-check\"><input type=\"checkbox\" name=\"type\" value=\"training\"\/><span>Kursus<\/span><\/label><\/fieldset>\n<button class=\"cxm-v6-clear\" type=\"reset\" hidden>Ryd filtre<\/button>\n<\/form>\n\n\n<div class=\"wp-block-group cxm-v6-results is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-count wp-block-paragraph\"><span class=\"cxm-v6-count-n\" role=\"status\">5 programmer<\/span><\/p>\n\n\n<div class=\"wp-block-group cxm-v6-cgrid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-pcard cxm-f-who-pro cxm-f-type-training cxm-f-format-online cxm-f-format-classroom is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Flagskibsprogram<\/p>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media cxm-v6-media-wide\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-professional.webp 1x\" width=\"800\" height=\"450\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-professional.jpg\" alt=\"En smilende CX-chef under et CXM Professional-kursus\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-skill-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">CXM Professional<\/h2>\n\n<\/div>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Find \u00e5rsagen, skaf budgettet til at l\u00f8se det, og f\u00e5 de involverede teams til at levere.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Online<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Fysisk kursus<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">P\u00e5 engelsk<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/da-dk\/course\/cxm-professional-eng\/\">Se programmet<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-pcard cxm-f-who-org cxm-f-type-program cxm-f-format-online cxm-f-format-classroom is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Flagskibsprogram<\/p>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media cxm-v6-media-wide\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-foundations.webp 1x\" width=\"800\" height=\"450\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-foundations.jpg\" alt=\"Kolleger fra forskellige afdelinger arbejder sammen\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-skill-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">CXM Foundations<\/h2>\n\n<\/div>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Hj\u00e6lp alle teams med at se deres betydning for kunderne, m\u00e6rke alvoren og handle p\u00e5 det hver dag.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Online<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Fysisk kursus<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/da-dk\/courses-teams\/#quote\">F\u00e5 et tilbud<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-pcard cxm-f-who-front cxm-f-type-program cxm-f-format-classroom cxm-if-ibd is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Flagskibsprogram<\/p>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media cxm-v6-media-wide\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-ibd.webp 1x\" width=\"800\" height=\"450\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-ibd.jpg\" alt=\"Dimitri Jamb\u00e9 coacher et team fra frontlinjen\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-skill-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Interaction by Design<\/h2>\n\n<\/div>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Tr\u00e6n jeres teams i at begejstre kunderne, berolige de frustrerede og g\u00f8re klager til loyalitet.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Fysisk kursus<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">P\u00e5 engelsk<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/course\/interaction-by-design\/\" hreflang=\"en\">Se programmet<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-pcard cxm-f-who-pro cxm-f-type-training cxm-f-format-online cxm-f-format-classroom is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">CXM Skills<\/p>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media cxm-v6-media-wide\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-skill-journey.webp 1x\" width=\"640\" height=\"400\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-skill-journey.jpg\" alt=\"En deltager arbejder p\u00e5 et kunderejsekort\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-skill-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Kortl\u00e6gning af kunderejser<\/h2>\n\n\n<p class=\"cxm-v6-skill-course wp-block-paragraph\">Customer Journey Specialist \u00b7 Michel Stevens<\/p>\n\n<\/div>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Kortl\u00e6g kunderejsen fra kundens side, og se, hvilke forbedringer der betyder mest.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Online<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Fysisk kursus<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">P\u00e5 engelsk<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/course\/customer-journey-specialist-eng\/\">Se kurset<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-pcard cxm-f-who-pro cxm-f-type-training cxm-f-format-online is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">CXM Skills<\/p>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media cxm-v6-media-wide\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-skill-business-case.webp 1x\" width=\"640\" height=\"400\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-skill-business-case.jpg\" alt=\"En CX-business case \u00e5ben p\u00e5 en b\u00e6rbar computer\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-skill-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Business case for CX<\/h2>\n\n\n<p class=\"cxm-v6-skill-course wp-block-paragraph\">Monetizing The Experience \u00b7 Alain Thys<\/p>\n\n<\/div>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Byg en business case for CX, der taler \u00f8konomiafdelingens sprog og f\u00e5r dit initiativ godkendt.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Online<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">P\u00e5 engelsk<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/course\/monetizing-the-experience\/\">Se kurset<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<p class=\"cxm-v6-none\" hidden>Intet program passer til de valgte filtre. <button class=\"cxm-v6-clear-inline\" type=\"button\">Ryd filtre<\/button><\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-readiness has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div id=\"readiness\" class=\"wp-block-group cxm-embed-wrap cxm-readiness is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">CX Readiness Assessment<\/p>\n\n\n<h2 class=\"wp-block-heading\">Usikker p\u00e5, hvor du skal begynde?<\/h2>\n\n\n<p class=\"cxm-lede cxm-muted wp-block-paragraph\">Syv sp\u00f8rgsm\u00e5l om din rolle, din erfaring og dine m\u00e5l. Du ser det kursus, der passer bedst til dig, p\u00e5 sk\u00e6rmen, og vi sender dig anbefalingen p\u00e5 e-mail.<\/p>\n\n\n<ul class=\"wp-block-list cxm-oct-list cxm-mt\">\n<li>7 sp\u00f8rgsm\u00e5l, tre til fire minutter<\/li>\n\n<li>Efter sp\u00f8rgsm\u00e5l fem beder vi om dit navn og din arbejdsmail<\/li>\n\n<li>Gratis, fra CXM Hub<\/li>\n<\/ul>\n\n<\/div>\n\n\n<!-- CXM Hub embed: CX Readiness Assessment. The theme (inc\/hub.php) adds the Hub loader after this card, which fills the card body\n     with the live tool in the page's language. data-link is the Hub funnel link token (Hub admin: Lead magnets,\n     Links & embed); the body id must stay cxm-hub-readiness. Answers go straight into the Hub CRM; nothing is stored in WordPress.\n     Until the tool loads the body shows a skeleton; the fallback line shows only when it fails to load (theme.css, theme.js). -->\n<div class=\"cxm-embed\" data-cxm-hub-embed=\"readiness\" data-link=\"yx3ckyebcs\" data-style=\"flat\">\n<div class=\"cxm-embed-top\"><b>CX Readiness Assessment<\/b><span>7 sp\u00f8rgsm\u00e5l<\/span><span class=\"cxm-embed-lang\">P\u00e5 engelsk<\/span><\/div>\n<div class=\"cxm-embed-body\" id=\"cxm-hub-readiness\">\n<div class=\"cxm-progress\" aria-hidden=\"true\"><i><\/i><\/div>\n<h3>Syv sp\u00f8rgsm\u00e5l, tre til fire minutter.<\/h3>\n<p class=\"cxm-embed-fallback\">V\u00e6rkt\u00f8jet indl\u00e6ses her fra CXM Hub. Hvis det ikke vises, s\u00e5 skriv til <a href=\"mailto:hello@cxm.academy?subject=CX%20Readiness%20Assessment\">hello@cxm.academy<\/a>, s\u00e5 sender vi dig linket.<\/p>\n<\/div>\n<\/div>\n<script data-lang=\"da\" data-link=\"yx3ckyebcs\" data-style=\"flat\" data-target=\"#cxm-hub-readiness\" defer src=\"https:\/\/hub.cxm.academy\/embed.js\"><\/script>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Alle programmer Find det program, der passer til dine behov S\u00f8g M\u00e5lgruppe CX-fagfolkVirksomhederFrontlinjeteams Format OnlineFysisk kursus Type ProgramKursus Ryd filtre 5 programmer Flagskibsprogram CXM Professional Find \u00e5rsagen, skaf budgettet til at l\u00f8se det, og f\u00e5 de involverede teams til at levere. Online Fysisk kursus P\u00e5 engelsk Flagskibsprogram CXM Foundations Hj\u00e6lp alle teams med at se [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-wide","meta":{"cxm_tkey":"courses","footnotes":""},"class_list":["post-5","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages\/5","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/comments?post=5"}],"version-history":[{"count":11,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages\/5\/revisions"}],"predecessor-version":[{"id":96,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages\/5\/revisions\/96"}],"wp:attachment":[{"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/media?parent=5"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}