{"id":4,"date":"2026-10-15T11:54:24","date_gmt":"2026-10-15T09:54:24","guid":{"rendered":"https:\/\/new.cxm.academy\/da-dk\/home\/"},"modified":"2026-11-03T14:57:51","modified_gmt":"2026-11-03T13:57:51","slug":"home","status":"publish","type":"page","link":"https:\/\/www.cxm.academy\/da-dk\/","title":{"rendered":"Forside"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-hero cxm-v6-hero-full has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-hero-grid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-hero-text is-layout-flow wp-block-group-is-layout-flow\">\n\n<h1 class=\"wp-block-heading cxm-v6-h1\">G\u00f8r kundefokus til en vane i hele virksomheden<\/h1>\n\n\n<p class=\"cxm-v6-lede wp-block-paragraph\">Det lyder som en utopi, men vi f\u00e5r det til at ske. Udforsk vores tr\u00e6nings- og transformationsprogrammer, ledet af praktikere, der har gjort det i virksomheder som McDonald's.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button cxm-v6-btn-navy\"><a class=\"wp-block-button__link wp-element-button\" href=\"#programs\">Se vores programmer<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-hero-bg\"><img decoding=\"async\" fetchpriority=\"high\" srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-hero-office-v2-1000.webp 1000w, \/wp-content\/themes\/cxm-academy\/assets\/images\/v6-hero-office-v2.webp 2000w\" sizes=\"(min-width: 961px) 68vw, 100vw\" width=\"2000\" height=\"1333\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-hero-office-v2.jpg\" alt=\"Et team taler sammen ved et st\u00e5bord i et m\u00f8delokale med glasv\u00e6gge, mens kolleger g\u00e5r forbi\"\/><\/figure>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-announce cxm-if-ibd has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:24px;padding-bottom:0\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-webinar cxm-v6-ibd-banner is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-new wp-block-paragraph\">Nyt program<\/p>\n\n\n<p class=\"cxm-v6-webinar-text wp-block-paragraph\"><strong>Interaction by Design.<\/strong> Lever kundeservice i verdensklasse. Programmet er p\u00e5 engelsk.<\/p>\n\n\n<p class=\"cxm-tag cxm-tag-line cxm-ibd-lang\">P\u00e5 engelsk<\/p><p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/course\/interaction-by-design\/\" hreflang=\"en\">Opdag programmet<\/a><\/p>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-clients has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-count wp-block-paragraph\"><strong>14.500<\/strong> leverede kurser for kunder som<\/p>\n\n\n<div class=\"cxm-v6-marquee\" tabindex=\"0\" role=\"region\" aria-label=\"Kundelogoer\">\n<div class=\"cxm-v6-track\"><ul class=\"cxm-v6-set\"><li class=\"cxm-logo-mcdonalds\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mcdonalds.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mcdonalds.png\" alt=\"McDonald's\" width=\"42\" height=\"37\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-engie\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-engie.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-engie.png\" alt=\"ENGIE\" width=\"87\" height=\"31\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-mercedes-benz\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mercedes-benz.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mercedes-benz.png\" alt=\"Mercedes-Benz\" width=\"150\" height=\"38\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-booking-com\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-booking-com.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-booking-com.png\" alt=\"Booking.com\" width=\"119\" height=\"20\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-bmw\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bmw.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bmw.png\" alt=\"BMW\" width=\"37\" height=\"37\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-allianz\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-allianz.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-allianz.png\" alt=\"Allianz\" width=\"106\" height=\"27\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-essent\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-essent.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-essent.png\" alt=\"Essent\" width=\"98\" height=\"22\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-sky\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-sky.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-sky.png\" alt=\"Sky\" width=\"55\" height=\"34\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-liberty-global\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-liberty-global.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-liberty-global.png\" alt=\"Liberty Global\" width=\"48\" height=\"54\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-adcb\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-adcb.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-adcb.png\" alt=\"ADCB\" width=\"104\" height=\"32\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-bdo\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bdo.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bdo.png\" alt=\"BDO\" width=\"73\" height=\"28\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-bi-norwegian-business-school\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bi-norwegian-business-school.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bi-norwegian-business-school.png\" alt=\"BI Norwegian Business School\" width=\"40\" height=\"40\" loading=\"lazy\" decoding=\"async\"\/><\/li><\/ul><ul class=\"cxm-v6-set cxm-v6-dup\" aria-hidden=\"true\"><li class=\"cxm-logo-mcdonalds\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mcdonalds.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mcdonalds.png\" alt=\"\" width=\"42\" height=\"37\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-engie\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-engie.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-engie.png\" alt=\"\" width=\"87\" height=\"31\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-mercedes-benz\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mercedes-benz.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mercedes-benz.png\" alt=\"\" width=\"150\" height=\"38\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-booking-com\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-booking-com.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-booking-com.png\" alt=\"\" width=\"119\" height=\"20\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-bmw\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bmw.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bmw.png\" alt=\"\" width=\"37\" height=\"37\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-allianz\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-allianz.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-allianz.png\" alt=\"\" width=\"106\" height=\"27\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-essent\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-essent.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-essent.png\" alt=\"\" width=\"98\" height=\"22\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-sky\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-sky.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-sky.png\" alt=\"\" width=\"55\" height=\"34\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-liberty-global\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-liberty-global.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-liberty-global.png\" alt=\"\" width=\"48\" height=\"54\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-adcb\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-adcb.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-adcb.png\" alt=\"\" width=\"104\" height=\"32\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-bdo\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bdo.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bdo.png\" alt=\"\" width=\"73\" height=\"28\" loading=\"lazy\" decoding=\"async\"\/><\/li><li class=\"cxm-logo-bi-norwegian-business-school\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bi-norwegian-business-school.webp 1x\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bi-norwegian-business-school.png\" alt=\"\" width=\"40\" height=\"40\" loading=\"lazy\" decoding=\"async\"\/><\/li><\/ul><\/div>\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-outcomes has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-g3 is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-box is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-num wp-block-paragraph\">01<\/p>\n\n\n<p class=\"cxm-v6-outcome wp-block-paragraph\">Skab en kultur, der br\u00e6nder for kunderne<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-box is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-num wp-block-paragraph\">02<\/p>\n\n\n<p class=\"cxm-v6-outcome wp-block-paragraph\">Lever en ensartet kundeoplevelse i hele verden<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-box is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-num wp-block-paragraph\">03<\/p>\n\n\n<p class=\"cxm-v6-outcome wp-block-paragraph\">Invest\u00e9r i CX-initiativer, der kan betale sig<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"programs\" class=\"wp-block-group alignfull cxm-v6 cxm-v6-programs-band has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Vores tr\u00e6nings- og transformations\u00adprogrammer<\/h2>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-g3 cxm-v6-programs is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-card is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-tags is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Til CX-fagfolk<\/p>\n\n<\/div>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-professional.webp 1x\" width=\"800\" height=\"450\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-professional.jpg\" alt=\"En smilende CX-chef under et CXM Professional-kursus\"\/><\/figure>\n\n\n<h3 class=\"wp-block-heading\">CXM Professional<\/h3>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Har du et NPS-m\u00e5l, et churnproblem eller en kunderejse, der bliver ved med at udl\u00f8se klager? L\u00e6r at finde \u00e5rsagen, skaffe budgettet til at l\u00f8se det og f\u00e5 de involverede teams til at tage det lige s\u00e5 alvorligt, som du g\u00f8r.<\/p>\n\n\n<p class=\"cxm-v6-who wp-block-paragraph\"><strong>M\u00e5lgruppe:<\/strong> CX-chefer, ejere af kunderejser, procesudviklere, product owners og analytikere, der har ansvaret for CX-resultaterne, men er afh\u00e6ngige af andre teams.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-card-foot is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-price wp-block-paragraph\"><strong>EUR 495<\/strong> pr. person, i eget tempo<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Online<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Fysisk kursus<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">P\u00e5 engelsk<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/da-dk\/course\/cxm-professional-eng\/\">L\u00e6s mere<span class=\"screen-reader-text\">: CXM Professional<\/span><\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-featured is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-tags is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag cxm-v6-tag-solid cxm-v6-tag-star wp-block-paragraph\">Bestseller<\/p>\n\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Tv\u00e6rorganisatorisk<\/p>\n\n<\/div>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-foundations.webp 1x\" width=\"800\" height=\"450\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-foundations.jpg\" alt=\"Kolleger fra forskellige afdelinger arbejder sammen om en CX-\u00f8velse\"\/><\/figure>\n\n\n<h3 class=\"wp-block-heading\">CXM Foundations<\/h3>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Har du brug for \u00e9n standard for kundeoplevelsen p\u00e5 tv\u00e6rs af regioner, sprog og teams, hvor alle g\u00f8r det p\u00e5 hver sin m\u00e5de? Skab en f\u00e6lles forst\u00e5else af CX i alle dele af organisationen, fra \u00f8konomi og produkt til topledelsen.<\/p>\n\n\n<p class=\"cxm-v6-who wp-block-paragraph\"><strong>M\u00e5lgruppe:<\/strong> CX-chefer i organisationer, der opererer globalt eller i flere regioner og har brug for \u00e9n ensartet standard for kundeoplevelsen p\u00e5 tv\u00e6rs af sprog, kulturer og tidszoner.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-card-foot is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-price wp-block-paragraph\"><a href=\"\/da-dk\/courses-teams\/#quote\">F\u00e5 et tilbud<\/a>, pris efter antal deltagere<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Online<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Fysisk kursus<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/da-dk\/course\/cxm-foundations-dk-dk\/\">L\u00e6s mere<span class=\"screen-reader-text\">: CXM Foundations<\/span><\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-if-ibd is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-tags is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Frontpersonale<\/p>\n\n<\/div>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-ibd.webp 1x\" width=\"800\" height=\"450\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-card-ibd.jpg\" alt=\"Dimitri Jamb\u00e9 coacher et team fra frontlinjen\"\/><\/figure>\n\n\n<h3 class=\"wp-block-heading\">Interaction by Design<\/h3>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Lever ensartet, fremragende kundeservice i alle filialer ved at samle frontlinjen, lederne og topledelsen om \u00e9n klar standard.<\/p>\n\n\n<p class=\"cxm-v6-who wp-block-paragraph\"><strong>M\u00e5lgruppe:<\/strong> organisationer med en kundestrategi og en serviceambition, der skal oms\u00e6ttes til \u00e9n f\u00e6lles arbejdsform, som alle f\u00f8lger.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-card-foot is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-price wp-block-paragraph\"><strong>Individuelt tilbud<\/strong> p\u00e5 et transformationsprogram, skr\u00e6ddersyet til jeres organisation<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Fysisk kursus<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">P\u00e5 engelsk<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/course\/interaction-by-design\/\" hreflang=\"en\">L\u00e6s mere<span class=\"screen-reader-text\">: Interaction by Design<\/span><\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-webinar cxm-if-ibd is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-new wp-block-paragraph\">Gratis livewebinar \u00b7 P\u00e5 engelsk<\/p>\n\n\n<p class=\"cxm-v6-webinar-text wp-block-paragraph\"><strong>The Calls AI Leaves Behind<\/strong> med Bartek Lechowski og Dimitri Jamb\u00e9. Torsdag den 28. januar 2027 kl. 10.00 CET, online.<\/p>\n\n\n<p class=\"cxm-tag cxm-tag-line cxm-ibd-lang\">P\u00e5 engelsk<\/p><p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/the-calls-ai-leaves-behind-webinar\/\">Se webinaret<\/a><\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-divider is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-divider-label wp-block-paragraph\">CXM Skills<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-g4 cxm-v6-skills is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-skill is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-tags is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Til CX-fagfolk<\/p>\n\n<\/div>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-skill-journey.webp 1x\" width=\"640\" height=\"400\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-skill-journey.jpg\" alt=\"En deltager arbejder p\u00e5 et kunderejsekort p\u00e5 v\u00e6ggen\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-skill-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-skill-k wp-block-paragraph\">CXM Skills<\/p>\n\n\n<h3 class=\"wp-block-heading\">Kortl\u00e6gning af kunderejser<\/h3>\n\n\n<p class=\"cxm-v6-skill-course wp-block-paragraph\">Customer Journey Specialist \u00b7 Michel Stevens<\/p>\n\n<\/div>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">L\u00e6r at kortl\u00e6gge kunderejser, s\u00e5 det f\u00f8rer til handling: g\u00f8r kundeindsigt til en forandringsfort\u00e6lling, f\u00e5 interessenterne med, og skab reel effekt.<\/p>\n\n\n<p class=\"cxm-v6-who wp-block-paragraph\"><strong>M\u00e5lgruppe:<\/strong> ejere af kunderejser, specialister i procesforbedring og CX-fagfolk, der skal kortl\u00e6gge, analysere og forbedre kunderejser i deres egen organisation.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-card-foot is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-price wp-block-paragraph\"><strong>EUR 495<\/strong> pr. person<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Online<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Fysisk kursus<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">P\u00e5 engelsk<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/course\/customer-journey-specialist-eng\/\">L\u00e6s mere<span class=\"screen-reader-text\">: Customer Journey Specialist<\/span><\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-skill is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-tags is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Til CX-fagfolk<\/p>\n\n<\/div>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-media\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-skill-business-case.webp 1x\" width=\"640\" height=\"400\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-skill-business-case.jpg\" alt=\"En CX-business case \u00e5ben p\u00e5 en b\u00e6rbar computer\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-skill-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-skill-k wp-block-paragraph\">CXM Skills<\/p>\n\n\n<h3 class=\"wp-block-heading\">Business case for CX<\/h3>\n\n\n<p class=\"cxm-v6-skill-course wp-block-paragraph\">Monetizing The Experience \u00b7 Alain Thys<\/p>\n\n<\/div>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Byg en business case for CX, der taler \u00f8konomiafdelingens sprog og f\u00e5r dit initiativ godkendt.<\/p>\n\n\n<p class=\"cxm-v6-who wp-block-paragraph\"><strong>M\u00e5lgruppe:<\/strong> CX-fagfolk og transformationsansvarlige, der skal have budget og opbakning til initiativer inden for kundeoplevelse.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-card-foot is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-price wp-block-paragraph\"><strong>EUR 495<\/strong> pr. person<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-chips is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">Online<\/p>\n\n\n<p class=\"cxm-v6-chip wp-block-paragraph\">P\u00e5 engelsk<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/course\/monetizing-the-experience\/\">L\u00e6s mere<span class=\"screen-reader-text\">: Monetizing The Experience<\/span><\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons cxm-v6-center is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button is-style-outline cxm-arrow is-style-outline--3\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/da-dk\/courses\/\">Se alle programmer<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"about\" class=\"wp-block-group alignfull cxm-v6 cxm-v6-philosophy has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head cxm-v6-head-center is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">Vores filosofi<\/p>\n\n\n<h2 class=\"wp-block-heading\">Har du et job, er du en mikro-CX-leder<\/h2>\n\n\n<p class=\"cxm-v6-intro wp-block-paragraph\">Vi tror p\u00e5, at CX er alles job. Ja, vi ved godt, hvordan det lyder. Som en utopi. En smuk id\u00e9, der aldrig bliver til virkelighed.<\/p>\n\n\n<p class=\"cxm-v6-intro wp-block-paragraph\">Men vi ved, at det kan lade sig g\u00f8re, for vi har selv gjort det i virksomheder som McDonald's og flere andre. Og vi har l\u00e6rt, at det kr\u00e6ver tre ting at g\u00f8re CX til alles job: det skal v\u00e6re l\u00f8nsomt, praktisk og underst\u00f8ttet.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-g3 is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-box cxm-v6-white is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-num wp-block-paragraph\">01<\/p>\n\n\n<h3 class=\"wp-block-heading\">L\u00f8nsomt<\/h3>\n\n\n<p class=\"cxm-v6-strap wp-block-paragraph\">S\u00e5 ledelsen bakker op.<\/p>\n\n\n<p class=\"cxm-v6-muted wp-block-paragraph\">Det er rart at g\u00f8re kunderne glade. Men det holder f\u00f8rst, n\u00e5r det samtidig f\u00e5r forretningen til at vokse. Vores praktikere underviser i b\u00e5de h\u00e5ndv\u00e6rket og den kommercielle tankegang bag.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-box cxm-v6-white is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-num wp-block-paragraph\">02<\/p>\n\n\n<h3 class=\"wp-block-heading\">Praktisk<\/h3>\n\n\n<p class=\"cxm-v6-strap wp-block-paragraph\">S\u00e5 folk ved, hvordan de g\u00f8r det.<\/p>\n\n\n<p class=\"cxm-v6-muted wp-block-paragraph\">Praktisk betyder, at du nemt kan bruge det i din egen sammenh\u00e6ng. Din branche. Dit job. Din kultur. Det er alle vores programmer bygget til.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-box cxm-v6-white is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-num wp-block-paragraph\">03<\/p>\n\n\n<h3 class=\"wp-block-heading\">Underst\u00f8ttet<\/h3>\n\n\n<p class=\"cxm-v6-strap wp-block-paragraph\">S\u00e5 folk kan g\u00f8re det.<\/p>\n\n\n<p class=\"cxm-v6-muted wp-block-paragraph\">Selv god tr\u00e6ning kan strande ved kontord\u00f8ren. Gamle processer. M\u00e5l, der modarbejder hinanden. Regler, der siger nej. Dem hj\u00e6lper vi ogs\u00e5 med at \u00e6ndre, s\u00e5 folk faktisk kan g\u00f8re det, de bliver bedt om.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-sticky has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Vi f\u00e5r l\u00e6ringen til at h\u00e6nge ekstra godt ved<\/h2>\n\n\n<p class=\"cxm-v6-intro wp-block-paragraph\">Vi opbygger kompetencer og motivation p\u00e5 kurset og skaber derefter muligheder for at bruge det i praksis.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-g3 is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-card is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"cxm-v6-media cxm-v6-loop\" role=\"img\" aria-label=\"L\u00e6ringsloopet: reflekt\u00e9r, opdag, anvend\">\n<svg viewBox=\"0 0 220 140\" aria-hidden=\"true\" focusable=\"false\"><defs><marker id=\"cxm-v6-ah\" viewBox=\"0 0 10 10\" refX=\"8\" refY=\"5\" markerWidth=\"7\" markerHeight=\"7\" orient=\"auto\"><path d=\"M0 0L10 5L0 10z\" fill=\"#2774AE\"\/><\/marker><\/defs><path d=\"M62 38 Q110 6 158 38\" fill=\"none\" stroke=\"#2774AE\" stroke-width=\"2.5\" marker-end=\"url(#cxm-v6-ah)\"\/><path d=\"M168 74 Q150 124 110 124\" fill=\"none\" stroke=\"#2774AE\" stroke-width=\"2.5\" marker-end=\"url(#cxm-v6-ah)\"\/><path d=\"M84 122 Q44 116 46 78\" fill=\"none\" stroke=\"#2774AE\" stroke-width=\"2.5\" marker-end=\"url(#cxm-v6-ah)\"\/><rect x=\"6\" y=\"40\" width=\"80\" height=\"32\" rx=\"16\" fill=\"#DAEBFE\"\/><text x=\"46\" y=\"61\" text-anchor=\"middle\">Reflekt\u00e9r<\/text><rect x=\"134\" y=\"40\" width=\"80\" height=\"32\" rx=\"16\" fill=\"#DAEBFE\"\/><text x=\"174\" y=\"61\" text-anchor=\"middle\">Opdag<\/text><rect x=\"70\" y=\"106\" width=\"80\" height=\"32\" rx=\"16\" fill=\"#FFD100\"\/><text x=\"110\" y=\"127\" text-anchor=\"middle\">Anvend<\/text><\/svg>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">L\u00e6ringsloops<\/h3>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Folk husker mere af det, de har l\u00e6rt, og bruger det bedre i deres daglige arbejde.<\/p>\n\n\n<p class=\"cxm-v6-how wp-block-paragraph\"><strong>S\u00e5dan foreg\u00e5r det:<\/strong> hvert modul i CXM Foundations, CXM Professional og Customer Journey Specialist er interaktivt og ikke timevis af video. Du reflekterer over en situation fra virkeligheden, opdager teorien og anvender den med det samme.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-media cxm-v6-wa is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-wa-from wp-block-paragraph\">CXM Academy \u00b7 WhatsApp<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-wa-bubble is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-wa-title wp-block-paragraph\"><strong>Ugens \u00f8velse<\/strong><\/p>\n\n\n<p class=\"cxm-v6-wa-text wp-block-paragraph\">I dit n\u00e6ste sv\u00e6re opkald: s\u00e6t ord p\u00e5, hvad kunden \u00f8nsker, f\u00f8r du forklarer reglerne. Not\u00e9r bagefter \u00e9n ting, der \u00e6ndrede sig.<\/p>\n\n\n<p class=\"cxm-v6-wa-time wp-block-paragraph\">09:02<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">Nudges, der holder det i live<\/h3>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Med vores teamforl\u00f8b s\u00f8rger vi for, at jeres teams bruger deres viden i praksis i det daglige arbejde.<\/p>\n\n\n<p class=\"cxm-v6-how wp-block-paragraph\"><strong>S\u00e5dan foreg\u00e5r det:<\/strong> korte nudges p\u00e5 e-mail, WhatsApp eller Teams efter tr\u00e6ningen, hver med en lille opgave, som deltagerne kan pr\u00f8ve af i deres eget arbejde.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-media\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-workshop.webp 1x\" width=\"800\" height=\"500\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-workshop.jpg\" alt=\"Et team oms\u00e6tter det, de har l\u00e6rt, til handlinger under en workshop\"\/><\/figure>\n\n\n<h3 class=\"wp-block-heading\">Implementeringsworkshops<\/h3>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Hele teams kommer igennem kurset i samme tempo, ogs\u00e5 d\u00e9r, hvor folk stritter imod forandring, og g\u00e5r derfra med konkrete handlinger til deres eget arbejde.<\/p>\n\n\n<p class=\"cxm-v6-how wp-block-paragraph\"><strong>S\u00e5dan foreg\u00e5r det:<\/strong> deltagerne gennemg\u00e5r f\u00f8rst onlinemodulerne og deltager derefter i en workshop, som I selv eller vi st\u00e5r for, hvor de oms\u00e6tter det, de har l\u00e6rt, til handlinger for deres team.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-tiers has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Jo st\u00f8rre modstand mod forandring, jo mere st\u00f8tte giver vi<\/h2>\n\n\n<p class=\"cxm-v6-intro wp-block-paragraph\">Ikke alle organisationer starter samme sted. Vi tilpasser tr\u00e6ningens form efter, hvor klar jeres folk er til forandring.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-g3 is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-card is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-tier-top is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Lille modstand<\/p>\n\n\n<p class=\"cxm-v6-meter\" role=\"img\" aria-label=\"St\u00f8tte: \u00e9n ud af tre\"><span aria-hidden=\"true\">St\u00f8tte<\/span><span class=\"cxm-v6-cells\" aria-hidden=\"true\"><i class=\"is-on\"><\/i><i class=\"\"><\/i><i class=\"\"><\/i><\/span><\/p>\n\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">Online<\/h3>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Hurtigt og nemt for organisationer, der allerede er ivrige efter forandring.<\/p>\n\n\n<p class=\"cxm-v6-how wp-block-paragraph\"><strong>S\u00e5dan foreg\u00e5r det:<\/strong> alle gennemg\u00e5r onlinemodulerne i deres eget tempo. Folk er motiverede nok til at gennemf\u00f8re uden et ekstra skub.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-tier-top is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Nogen modstand<\/p>\n\n\n<p class=\"cxm-v6-meter\" role=\"img\" aria-label=\"St\u00f8tte: to ud af tre\"><span aria-hidden=\"true\">St\u00f8tte<\/span><span class=\"cxm-v6-cells\" aria-hidden=\"true\"><i class=\"is-on\"><\/i><i class=\"is-on\"><\/i><i class=\"\"><\/i><\/span><\/p>\n\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">Online plus implementeringsworkshop<\/h3>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Holder alle i samme tempo og oms\u00e6tter l\u00e6ringen til handling i hvert team.<\/p>\n\n\n<p class=\"cxm-v6-how wp-block-paragraph\"><strong>S\u00e5dan foreg\u00e5r det:<\/strong> deltagerne gennemg\u00e5r modulerne online og deltager derefter i en workshop med fysisk fremm\u00f8de, der g\u00f8r det konkret for deres eget team.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-tier-top is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Stor modstand<\/p>\n\n\n<p class=\"cxm-v6-meter\" role=\"img\" aria-label=\"St\u00f8tte: tre ud af tre\"><span aria-hidden=\"true\">St\u00f8tte<\/span><span class=\"cxm-v6-cells\" aria-hidden=\"true\"><i class=\"is-on\"><\/i><i class=\"is-on\"><\/i><i class=\"is-on\"><\/i><\/span><\/p>\n\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">Fysisk kursus<\/h3>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Den st\u00e6rkeste opbakning til organisationer, der har brug for mere end et lille skub.<\/p>\n\n\n<p class=\"cxm-v6-how wp-block-paragraph\"><strong>S\u00e5dan foreg\u00e5r det:<\/strong> teamene m\u00f8des fysisk og l\u00e6rer sammen, og bagefter f\u00f8lger de op digitalt. Det kr\u00e6ver mere, men det er det rigtige valg, n\u00e5r modstanden mod forandring er stor.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-local has-navy-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">\u00c9n standard for kundeoplevelsen i alle lande og alle filialer<\/h2>\n\n\n<p class=\"cxm-v6-intro wp-block-paragraph\">Det, der virker i Amsterdam, virker ikke altid i Riyadh. Derfor hj\u00e6lper vi hvert team med at levere den samme standard p\u00e5 en m\u00e5de, der passer til deres lokale marked.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-local-grid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-example is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-tag wp-block-paragraph\">Eksempel<\/p>\n\n\n<h3 class=\"wp-block-heading\">Hvad \"bekvemmelighed\" betyder i en fastfoodrestaurant<\/h3>\n\n\n<div class=\"wp-block-group cxm-v6-market is-layout-flow wp-block-group-is-layout-flow\">\n\n<svg class=\"cxm-v6-flag\" viewBox=\"0 0 44 44\" width=\"44\" height=\"44\" role=\"img\" aria-label=\"Belgien\"><rect width=\"15\" height=\"44\" fill=\"#16212B\"\/><rect x=\"15\" width=\"14\" height=\"44\" fill=\"#FFD100\"\/><rect x=\"29\" width=\"15\" height=\"44\" fill=\"#E2001A\"\/><\/svg>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Belgien<\/strong><\/p>\n\n\n<p class=\"cxm-v6-muted wp-block-paragraph\">Maden bliver bragt til bordet.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-market is-layout-flow wp-block-group-is-layout-flow\">\n\n<svg class=\"cxm-v6-flag has-line\" viewBox=\"0 0 44 44\" width=\"44\" height=\"44\" role=\"img\" aria-label=\"Bulgarien\"><rect width=\"44\" height=\"15\" fill=\"#FFFFFF\"\/><rect y=\"15\" width=\"44\" height=\"14\" fill=\"#00966E\"\/><rect y=\"29\" width=\"44\" height=\"15\" fill=\"#D62612\"\/><\/svg>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Bulgarien<\/strong><\/p>\n\n\n<p class=\"cxm-v6-muted wp-block-paragraph\">Bestil og f\u00e5 serveret ved disken.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-market is-layout-flow wp-block-group-is-layout-flow\">\n\n<svg class=\"cxm-v6-flag has-line\" viewBox=\"0 0 44 44\" width=\"44\" height=\"44\" role=\"img\" aria-label=\"Malaysia\"><rect y=\"0.00\" width=\"44\" height=\"3.19\" fill=\"#CC0001\"\/><rect y=\"3.14\" width=\"44\" height=\"3.19\" fill=\"#FFFFFF\"\/><rect y=\"6.29\" width=\"44\" height=\"3.19\" fill=\"#CC0001\"\/><rect y=\"9.43\" width=\"44\" height=\"3.19\" fill=\"#FFFFFF\"\/><rect y=\"12.57\" width=\"44\" height=\"3.19\" fill=\"#CC0001\"\/><rect y=\"15.71\" width=\"44\" height=\"3.19\" fill=\"#FFFFFF\"\/><rect y=\"18.86\" width=\"44\" height=\"3.19\" fill=\"#CC0001\"\/><rect y=\"22.00\" width=\"44\" height=\"3.19\" fill=\"#FFFFFF\"\/><rect y=\"25.14\" width=\"44\" height=\"3.19\" fill=\"#CC0001\"\/><rect y=\"28.29\" width=\"44\" height=\"3.19\" fill=\"#FFFFFF\"\/><rect y=\"31.43\" width=\"44\" height=\"3.19\" fill=\"#CC0001\"\/><rect y=\"34.57\" width=\"44\" height=\"3.19\" fill=\"#FFFFFF\"\/><rect y=\"37.71\" width=\"44\" height=\"3.19\" fill=\"#CC0001\"\/><rect y=\"40.86\" width=\"44\" height=\"3.19\" fill=\"#FFFFFF\"\/><rect width=\"23\" height=\"25.14\" fill=\"#010066\"\/><circle cx=\"9.2\" cy=\"12.6\" r=\"7\" fill=\"#FFCC00\"\/><circle cx=\"10.9\" cy=\"12.6\" r=\"5.9\" fill=\"#010066\"\/><polygon points=\"17.00,8.00 17.47,10.55 19.00,8.46 18.31,10.96 20.60,9.73 18.89,11.69 21.48,11.58 19.10,12.60 21.48,13.62 18.89,13.51 20.60,15.47 18.31,14.24 19.00,16.74 17.47,14.65 17.00,17.20 16.53,14.65 15.00,16.74 15.69,14.24 13.40,15.47 15.11,13.51 12.52,13.62 14.90,12.60 12.52,11.58 15.11,11.69 13.40,9.73 15.69,10.96 15.00,8.46 16.53,10.55\" fill=\"#FFCC00\"\/><\/svg>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Malaysia<\/strong><\/p>\n\n\n<p class=\"cxm-v6-muted wp-block-paragraph\">Borde og stole, der kan flyttes, s\u00e5 hele familien kan sidde sammen.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<p class=\"cxm-v6-example-end wp-block-paragraph\">Samme m\u00e5l, forskellige forventninger. Vores tr\u00e6ning hj\u00e6lper teams med at finde ud af, hvad kunderne forventer p\u00e5 hvert marked, s\u00e5 standarden er ens d\u00e9r, hvor det t\u00e6ller, og tilpasses d\u00e9r, hvor det er n\u00f8dvendigt.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-points is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-point is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-dot wp-block-paragraph\">01<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">L\u00e6r det samme koncept, og tilpas det til jeres kultur<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Vi underviser i de universelle principper bag kundernes behov og viser derefter, hvordan de udspiller sig lokalt. Hvert team leverer den samme standard uden at kopiere \u00e9t markeds taktik over p\u00e5 et andet.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-point is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-dot wp-block-paragraph\">02<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Nudges, der passer til den enkeltes job<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Efter et teamforl\u00f8b kan medarbejderne f\u00e5 korte nudges, der er skrevet til deres egen situation (rolle, kultur, filial). Standarden bliver brugt i det daglige arbejde, p\u00e5 en m\u00e5de, der passer til deres virkelighed.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-point is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-dot wp-block-paragraph\">03<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">CXM Foundations findes p\u00e5 seks sprog<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Samme tr\u00e6ning p\u00e5 teamets eget sprog og med eksempler fra deres eget marked.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-update has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-g2 is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-photo-wide\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/michel-stage.webp 1x\" width=\"1200\" height=\"800\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/michel-stage.jpg\" alt=\"Michel Stevens, vores faglige leder, taler p\u00e5 en scene\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-stack is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">Altid opdateret<\/p>\n\n\n<h2 class=\"wp-block-heading\">Vi opdaterer vores programmer hvert kvartal<\/h2>\n\n\n<p class=\"cxm-v6-lede wp-block-paragraph\">Forskning i kundeadf\u00e6rd giver ny indsigt, nye cases kommer til, og vi l\u00e6rer af vores eget arbejde med kunderne. Derfor g\u00e5r vores faglige leder hvert kvartal tr\u00e6ningen igennem og opdaterer den med det nye.<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/blog\/why-our-courses-are-never-finished\/\">L\u00e6s, hvordan vi holder vores kurser opdaterede<\/a><\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"mcp\" class=\"wp-block-group alignfull cxm-v6 cxm-v6-mcp has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-g2 is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-stack is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-row is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-new wp-block-paragraph\">Nyhed<\/p>\n\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">CXM MCP-connector<\/p>\n\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Skal du kortl\u00e6gge en kunderejse eller bygge en business case for CX? Vores MCP er klar til at hj\u00e6lpe.<\/h2>\n\n\n<p class=\"cxm-v6-lede wp-block-paragraph\">Vi m\u00e5ler ikke tr\u00e6ning p\u00e5, om folk gennemf\u00f8rer den. Vi m\u00e5ler den p\u00e5, om de bruger den i arbejdet. Derfor f\u00e5r alle kunder livslang adgang til vores MCP-connector. Den bringer viden fra CXM-tr\u00e6ningen ind i dit arbejde og guider dig gennem hvert trin, pr\u00e6cis som du l\u00e6rte det.<\/p>\n\n\n<p class=\"cxm-v6-eyebrow cxm-v6-muted-k wp-block-paragraph\">Typiske opgaver<\/p>\n\n\n<ul class=\"wp-block-list cxm-v6-pills\">\n<li>Sp\u00f8rgeskemadesign<\/li>\n\n<li>Kundens stemme<\/li>\n\n<li>Fra NPS eller CSAT til oms\u00e6tning<\/li>\n\n<li>Kortl\u00e6gning af kunderejser<\/li>\n\n<li>Business case for CX<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/cxm-academy-mcp-connector\/\">L\u00e6s mere<span class=\"screen-reader-text\">: CXM MCP connector<\/span><\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"cxm-v6-chat\" role=\"img\" aria-label=\"Eksempel: CXM-connectoren g\u00f8r \u00e5bne svar fra en sp\u00f8rgeskemaunders\u00f8gelse til et kunderejsekort, trin for trin\">\n<div class=\"cxm-v6-chat-bar\" aria-hidden=\"true\"><span class=\"cxm-v6-chat-dots\"><i><\/i><i><\/i><i><\/i><\/span><span>AI-chat \u00b7 CXM-connector sl\u00e5et til<\/span><\/div>\n<div class=\"cxm-v6-chat-me\" aria-hidden=\"true\">Her er 400 \u00e5bne svar fra vores onboardingunders\u00f8gelse. Byg kunderejsen.<\/div>\n<div class=\"cxm-v6-chat-ai\" aria-hidden=\"true\">\n<span class=\"cxm-v6-chat-k\">CXM-connector \u00b7 Kortl\u00e6gning af kunderejser \u00b7 Trin 3 af 5, Kortl\u00e6g<\/span>\n<span class=\"cxm-v6-chat-steps\"><span class=\"is-up\">Tilmelding<b>+<\/b><\/span><span class=\"is-up\">F\u00f8rste login<b>+<\/b><\/span><span class=\"is-mid\">Ops\u00e6tning<b>&#9660;<\/b><\/span><span class=\"is-low\">F\u00f8rste faktura<b>&#9660;&#9660;<\/b><\/span><\/span>\n<span>F\u00f8rste faktura er lavpunktet: overraskelser p\u00e5 regningen bliver n\u00e6vnt oftest. N\u00e6ste trin, Beslut: hvilken forbedring betyder mest for jeres kunder?<\/span>\n<\/div>\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-quotes has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Det s\u00e6tter vores kunder pris p\u00e5<\/h2>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-stack is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-eyebrow cxm-v6-muted-k wp-block-paragraph\">Blandt vores kunder<\/p>\n\n\n<div class=\"wp-block-group cxm-logos cxm-logos-n5 cxm-v6-trusted is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-mcdonalds\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mcdonalds.webp 1x\" width=\"84\" height=\"73\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mcdonalds.png\" alt=\"McDonald's\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-mercedes-benz\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mercedes-benz.webp 1x\" width=\"300\" height=\"75\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mercedes-benz.png\" alt=\"Mercedes-Benz\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-allianz\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-allianz.webp 1x\" width=\"212\" height=\"54\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-allianz.png\" alt=\"Allianz\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-booking-com\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-booking-com.webp 1x\" width=\"238\" height=\"40\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-booking-com.png\" alt=\"Booking.com\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-bmw\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bmw.webp 1x\" width=\"74\" height=\"74\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-bmw.png\" alt=\"BMW\"\/><\/figure>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-g3 is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-quote is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-skill-k wp-block-paragraph\">CXM Professional<\/p>\n\n\n<p class=\"cxm-quote-line wp-block-paragraph\">The course is for everyone who wants to understand customer behavior, develop CX as a field of expertise, or improve the culture of customer-centricity in their organization.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-person is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-avatar\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/learner-camilla-norseng.webp 1x\" width=\"160\" height=\"160\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/learner-camilla-norseng.jpg\" alt=\"Camilla Norseng\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-person-text is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Camilla Norseng<\/strong><\/p>\n\n\n<p class=\"cxm-v6-muted wp-block-paragraph\">Head of Customer Experience<\/p>\n\n\n<p class=\"cxm-v6-muted wp-block-paragraph\">ICE, Norge<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-quote is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-skill-k wp-block-paragraph\">CXM Professional<\/p>\n\n\n<p class=\"cxm-quote-line wp-block-paragraph\">A particular strength was the professional dive into models and methods. It gives a solid foundation for engaging management and creating organizational support for the work on customer experience. Highly recommended.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-person is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-avatar\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/learner-stine-hjartved.webp 1x\" width=\"160\" height=\"160\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/learner-stine-hjartved.jpg\" alt=\"Stine Hjartved\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-person-text is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Stine Hjartved<\/strong><\/p>\n\n\n<p class=\"cxm-v6-muted wp-block-paragraph\">Retail Manager Northern Europe<\/p>\n\n\n<p class=\"cxm-v6-muted wp-block-paragraph\">BMW, Danmark<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-quote is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-skill-k wp-block-paragraph\">The Personalization Playbook<\/p>\n\n\n<p class=\"cxm-quote-line wp-block-paragraph\">I joined the masterclass wanting to sharpen my skills. I left with a framework, a new way of thinking about the customer journey, and a stronger professionalism in personalization.<\/p>\n\n\n<div class=\"wp-block-group cxm-v6-person is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-avatar\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/learner-elsa-fanney-jonsdottir.webp 1x\" width=\"160\" height=\"160\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/learner-elsa-fanney-jonsdottir.jpg\" alt=\"Elsa Fanney J\u00f3nsd\u00f3ttir\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-v6-person-text is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><strong>Elsa Fanney J\u00f3nsd\u00f3ttir<\/strong><\/p>\n\n\n<p class=\"cxm-v6-muted wp-block-paragraph\">Content Manager<\/p>\n\n\n<p class=\"cxm-v6-muted wp-block-paragraph\">Duos<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"faculty\" class=\"wp-block-group alignfull cxm-v6 cxm-v6-faculty has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">M\u00f8d eksperterne, der underviser dig<\/h2>\n\n\n<p class=\"cxm-v6-intro wp-block-paragraph\">Vores undervisere er praktikere, der selv har bygget kundeoplevelsen op i rigtige virksomheder. Ikke folk, der kun kender faget fra katederet.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-g4 is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-fac is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-fac-photo\"><a href=\"\/da-dk\/michel-stevens\/\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/michel-headshot.webp 1x\" width=\"452\" height=\"452\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/michel-headshot.jpg\" alt=\"Michel Stevens\"\/><\/a><\/figure>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/da-dk\/michel-stevens\/\">Michel Stevens<\/a><\/h3>\n\n\n<p class=\"cxm-v6-fac-label wp-block-paragraph\">Stifter og faglig leder<\/p>\n\n\n<p class=\"cxm-v6-muted cxm-v6-small wp-block-paragraph\">CXM Professional \u00b7 Customer Journey Specialist<\/p>\n\n\n<p class=\"cxm-quote-line wp-block-paragraph\">I don't build courses for one team. I build them for the whole organization.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-fac is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-fac-photo\"><a href=\"\/da-dk\/rasmus-houlind\/\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-rasmus-houlind-2.webp 1x\" width=\"360\" height=\"360\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-rasmus-houlind-2.jpg\" alt=\"Rasmus Houlind\"\/><\/a><\/figure>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/da-dk\/rasmus-houlind\/\">Rasmus Houlind<\/a><\/h3>\n\n\n<p class=\"cxm-v6-fac-label wp-block-paragraph\">Underviser \u00b7 Personalization Playbook<\/p>\n\n\n<p class=\"cxm-v6-muted cxm-v6-small wp-block-paragraph\">Forfatter \u00b7 ophavsmand til Bowtie of Personalization<\/p>\n\n\n<p class=\"cxm-quote-line wp-block-paragraph\">Personalization that pays, without breaking trust.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-fac is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-fac-photo\"><a href=\"\/da-dk\/alain-thys\/\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-alain-thys.webp 1x\" width=\"360\" height=\"360\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-alain-thys.jpg\" alt=\"Alain Thys\"\/><\/a><\/figure>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/da-dk\/alain-thys\/\">Alain Thys<\/a><\/h3>\n\n\n<p class=\"cxm-v6-fac-label wp-block-paragraph\">Underviser \u00b7 Monetizing The Experience<\/p>\n\n\n<p class=\"cxm-v6-muted cxm-v6-small wp-block-paragraph\">Forfatter \u00b7 Customer Transformation Architect<\/p>\n\n\n<p class=\"cxm-quote-line wp-block-paragraph\">Don't talk about the fluffy stuff. Start speaking in financial impact.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-fac cxm-if-ibd is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-fac-photo\"><a href=\"\/course\/interaction-by-design\/\" hreflang=\"en\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-dimitri-jambe.webp 1x\" width=\"360\" height=\"360\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-dimitri-jambe.jpg\" alt=\"Dimitri Jamb\u00e9\"\/><\/a><\/figure>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/course\/interaction-by-design\/\" hreflang=\"en\">Dimitri Jamb\u00e9<\/a><\/h3>\n\n\n<p class=\"cxm-v6-fac-label wp-block-paragraph\">Underviser \u00b7 Interaction by Design<\/p>\n\n\n<p class=\"cxm-v6-muted cxm-v6-small wp-block-paragraph\">Ekspert i kundekontakt og l\u00e6ring \u00b7 selvst\u00e6ndig CX-tr\u00e6ner<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button is-style-outline is-style-outline--4\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/the-cx-50\/\">Se hele ekspertpanelet<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"scan\" class=\"wp-block-group alignfull cxm-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-embed-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Gratis CX-scanning<\/p>\n\n\n<h2 class=\"wp-block-heading\">Hvor mister jeres organisation kunden?<\/h2>\n\n\n<p class=\"cxm-lede cxm-muted wp-block-paragraph\">Customer-Centricity Gap-scanningen best\u00e5r af tolv sp\u00f8rgsm\u00e5l og tager ca. ti minutter. Den m\u00e5ler de fire kr\u00e6fter, der afg\u00f8r, om medarbejderne faktisk kan s\u00e6tte kunden f\u00f8rst: engagement, kompetence, muligheder og koordinering. Du ser dit resultat med det samme, og den fulde rapport, som du f\u00e5r p\u00e5 e-mail, viser, hvor intentionerne og hverdagens praksis glider fra hinanden, og hvilket kursus der lukker hullet.<\/p>\n\n\n<ul class=\"wp-block-list cxm-oct-list cxm-mt\">\n<li>12 sp\u00f8rgsm\u00e5l, uden at oprette en konto<\/li>\n\n<li>Dit resultat p\u00e5 sk\u00e6rmen, uden e-mail<\/li>\n\n<li>Viser dig det kursus, der lukker dit st\u00f8rste hul<\/li>\n<\/ul>\n\n<\/div>\n\n\n<!-- CXM Hub embed: The Customer-Centricity Gap. The theme (inc\/hub.php) adds the Hub loader after this card, which fills the card body\n     with the live tool in the page's language. data-link is the Hub funnel link token (Hub admin: Lead magnets,\n     Links & embed); the body id must stay cxm-hub-gap-scan. Answers go straight into the Hub CRM; nothing is stored in WordPress.\n     Until the tool loads the body shows a skeleton; the fallback line shows only when it fails to load (theme.css, theme.js). -->\n<div class=\"cxm-embed\" data-cxm-hub-embed=\"gap-scan\" data-link=\"3jcnjxb65q\" data-style=\"flat\">\n<div class=\"cxm-embed-top\"><b>The Customer-Centricity Gap<\/b><span>12 sp\u00f8rgsm\u00e5l<\/span><\/div>\n<div class=\"cxm-embed-body\" id=\"cxm-hub-gap-scan\">\n<div class=\"cxm-progress\" aria-hidden=\"true\"><i><\/i><\/div>\n<h3>Tolv sp\u00f8rgsm\u00e5l, ca. ti minutter.<\/h3>\n<p class=\"cxm-embed-fallback\">V\u00e6rkt\u00f8jet indl\u00e6ses her fra CXM Hub. Hvis det ikke vises, s\u00e5 skriv til <a href=\"mailto:hello@cxm.academy?subject=Customer-Centricity%20Gap%20scan\">hello@cxm.academy<\/a>, s\u00e5 sender vi dig linket.<\/p>\n<\/div>\n<\/div>\n<script data-lang=\"da\" data-link=\"3jcnjxb65q\" data-style=\"flat\" data-target=\"#cxm-hub-gap-scan\" defer src=\"https:\/\/hub.cxm.academy\/embed.js\"><\/script>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"faq\" class=\"wp-block-group alignfull cxm-section cxm-v5 cxm-v5-faq has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group cxm-wrap cxm-narrow is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Sp\u00f8rgsm\u00e5l<\/p>\n\n\n<h2 class=\"wp-block-heading\">Ofte stillede sp\u00f8rgsm\u00e5l<\/h2>\n\n\n<div class=\"wp-block-group cxm-faq is-layout-flow wp-block-group-is-layout-flow\">\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvad er CXM Academy?<\/summary>\n\n<p class=\"wp-block-paragraph\">CXM Academy tr\u00e6ner folk i customer experience management. Du kan l\u00e6re online i dit eget tempo, p\u00e5 et todageskursus med fysisk fremm\u00f8de eller sammen med hele organisationen, fra frontlinjen til \u00f8konomiafdelingen. Vores kurser er skrevet af praktikere og udgivne forfattere, og vi opdaterer dem hvert kvartal. CXM Academy er et brand under goCX BV med base i Belgien. Partnere leverer vores kurser i Norden og Golfregionen.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvilket kursus passer til mig?<\/summary>\n\n<p class=\"wp-block-paragraph\">Start med den opgave, du skal l\u00f8se. CXM Professional, hvis du har ansvaret for CX-programmet og et m\u00e5l, der skal n\u00e5s. Et af specialistkurserne, hvis du har brug for \u00e9n bestemt f\u00e6rdighed nu: Customer Journey Specialist eller Monetizing The Experience. CXM Foundations, hvis hele virksomheden skal tale samme sprog om kunderne. Interaction by Design (p\u00e5 engelsk), hvis frontlinjen i din virksomhed skal f\u00f8re bedre samtaler med kunderne.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvordan foreg\u00e5r kurserne? Er det bare videoer?<\/summary>\n\n<p class=\"wp-block-paragraph\">Nej. Vores onlinekurser tager du i dit eget tempo, og lektionerne er interaktive. I CXM Foundations, CXM Professional og Customer Journey Specialist starter hver lektion med en situation fra virkeligheden: du tager stilling f\u00f8rst, f\u00e5r derefter modellen og bruger den p\u00e5 en ny case. Det minder mere om guidet tr\u00e6ning end om at se nogen holde opl\u00e6g. Til teams tilpasser vi formatet til gruppen: i eget tempo, som workshop eller som et helt kursus med fysisk fremm\u00f8de.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>F\u00e5r jeg et certifikat?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. Vores onlinekurser for enkeltpersoner og det fysiske kursus slutter med en eksamen og et certifikat. Eksamenssp\u00f8rgsm\u00e5lene tr\u00e6kkes tilf\u00e6ldigt, og du best\u00e5r med 70 % rigtige i f\u00f8rste fors\u00f8g eller 80 % i andet. Dit certifikat er permanent, og du kan s\u00e6tte det p\u00e5 din LinkedIn-profil. Til CXM Professional v\u00e6lger du selv mellem eksamen og et afsluttende projekt.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvilke sprog og lande d\u00e6kker I?<\/summary>\n\n<p class=\"wp-block-paragraph\">CXM Foundations findes p\u00e5 dansk, norsk, engelsk, fransk, nederlandsk og arabisk, med lokale eksempler. CXM Professional er p\u00e5 engelsk, med en arabisk udgave til Golfregionen. Specialistkurserne er p\u00e5 engelsk. Vores fysiske kurser har v\u00e6ret afholdt i Antwerpen, Oslo, K\u00f8benhavn og Dubai, og partnere leverer i Norden og Golfregionen.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvad koster kurserne, og er prisen inklusive moms?<\/summary>\n\n<p class=\"wp-block-paragraph\">CXM Professional, Customer Journey Specialist og Monetizing The Experience koster hver EUR 495. CXM Professional Classroom, vores todageskursus med fysisk fremm\u00f8de, koster fra EUR 1.250 ekskl. moms pr. deltager, og eksamen og certifikat er med i prisen. Den pr\u00e6cise pris st\u00e5r ved hvert hold. Alle priser er ekskl. moms. Privatpersoner i EU betaler 21 % belgisk moms oveni, s\u00e5 EUR 495 bliver til EUR 598,95. K\u00f8ber du til en virksomhed? S\u00e5 sender vi en faktura med virksomhedens navn og momsnummer. CXM Foundations priss\u00e6ttes pr. organisation: bed om et tilbud.<\/p>\n\n<\/details>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-closing has-navy-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head cxm-v6-head-center is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Klar til at g\u00f8re kundefokus til en vane, der holder?<\/h2>\n\n\n<p class=\"cxm-v6-intro wp-block-paragraph\">Start i dit eget tempo i dag, eller book en samtale, s\u00e5 finder vi det rette niveau og den rette leveringsform til jeres organisation.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button cxm-v6-btn-gold\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/da-dk\/courses\/\">Se vores kurser<\/a><\/div>\n\n\n<div class=\"wp-block-button cxm-v6-btn-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/contact\/\">Book en samtale<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>G\u00f8r kundefokus til en vane i hele virksomheden Det lyder som en utopi, men vi f\u00e5r det til at ske. Udforsk vores tr\u00e6nings- og transformationsprogrammer, ledet af praktikere, der har gjort det i virksomheder som McDonald's. Nyt program Interaction by Design. Lever kundeservice i verdensklasse. Programmet er p\u00e5 engelsk. Opdag programmet 14.500 leverede kurser for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cxm_tkey":"home","footnotes":""},"class_list":["post-4","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages\/4","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/comments?post=4"}],"version-history":[{"count":21,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages\/4\/revisions"}],"predecessor-version":[{"id":111,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages\/4\/revisions\/111"}],"wp:attachment":[{"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/media?parent=4"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}