{"id":105,"date":"2026-11-01T11:57:53","date_gmt":"2026-11-01T10:57:53","guid":{"rendered":"https:\/\/www.cxm.academy\/da-dk\/faculty\/"},"modified":"2026-11-01T11:57:53","modified_gmt":"2026-11-01T10:57:53","slug":"faculty","status":"publish","type":"page","link":"https:\/\/www.cxm.academy\/da-dk\/faculty\/","title":{"rendered":"CXM Academys undervisere"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-hero cxm-v6-hero-product cxm-v6-hero-fac has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-hero-grid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-hero-text is-layout-flow wp-block-group-is-layout-flow\">\n\n<nav class=\"wp-block-group cxm-crumbs is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><a href=\"\/da-dk\/\">Forside<\/a><\/p>\n\n\n<p class=\"wp-block-paragraph\">Vores undervisere<\/p>\n\n<\/nav>\n\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">CXM Academys undervisere<\/p>\n\n\n<h1 class=\"wp-block-heading cxm-v6-h1\">L\u00e6r kundeoplevelse uden varm luft<\/h1>\n\n\n<p class=\"cxm-v6-lede wp-block-paragraph\">Alle undervisere hos CXM Academy kender den operationelle virkelighed i deres speciale indefra. De underviser ikke i det, der burde virke. De underviser i det, de selv har f\u00e5et til at virke i rigtige organisationer.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button cxm-v6-btn-navy\"><a class=\"wp-block-button__link wp-element-button\" href=\"#faculty\">M\u00f8d underviserne<\/a><\/div>\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/da-dk\/courses\/\">Se vores kurser<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-fac-faces is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-fac-face\"><a href=\"\/da-dk\/michel-stevens\/\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/michel-headshot.webp 1x\" width=\"452\" height=\"452\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/michel-headshot.jpg\" alt=\"Michel Stevens\"\/><\/a><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-fac-face\"><a href=\"\/da-dk\/rasmus-houlind\/\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-rasmus-houlind-2.webp 1x\" width=\"360\" height=\"360\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-rasmus-houlind-2.jpg\" alt=\"Rasmus Houlind\"\/><\/a><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-fac-face\"><a href=\"\/da-dk\/alain-thys\/\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-alain-thys.webp 1x\" width=\"360\" height=\"360\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-alain-thys.jpg\" alt=\"Alain Thys\"\/><\/a><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-v6-fac-face cxm-if-ibd\"><a href=\"\/course\/interaction-by-design\/\" hreflang=\"en\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-dimitri-jambe.webp 1x\" width=\"360\" height=\"360\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-dimitri-jambe.jpg\" alt=\"Dimitri Jamb\u00e9\"\/><\/a><\/figure>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-local cxm-v6-teach has-navy-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">N\u00e5r vores eksperter underviser<\/p>\n\n\n<h2 class=\"wp-block-heading\">S\u00e5dan ser l\u00e6ring ud hos CXM Academy<\/h2>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-points cxm-v6-points-row is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-point is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-dot wp-block-paragraph\">01<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Praktikere, ikke akademikere<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Alle undervisere hos CXM Academy har selv st\u00e5et for arbejdet i organisationer l\u00e6nge nok til at vide, hvilke dele af l\u00e6rebogen der f\u00f8rst sl\u00e5r revner.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-point is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-dot wp-block-paragraph\">02<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">\u00c9n ting, undervist i dybden<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Hos CXM Academy ejer underviserne hver \u00e9n ting. De har gjort sig fortjent til at undervise i den, fordi de har gjort det igen og igen.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-point is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-dot wp-block-paragraph\">03<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Brugbare arbejdsredskaber, ikke workshopleverancer<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Hvert program slutter med noget, du kan bruge, s\u00e5 snart du er f\u00e6rdig: et ledelsesv\u00e6rkt\u00f8j, en business case, en plan.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"faculty\" class=\"wp-block-group alignfull cxm-v6 cxm-v6-fac-list has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-v6-eyebrow wp-block-paragraph\">M\u00f8d underviserne<\/p>\n\n\n<h2 class=\"wp-block-heading\">Fire undervisere. Fire ting, de n\u00e6gter at undervise d\u00e5rligt i.<\/h2>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-g2 cxm-v6-fac-grid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-fac is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-fac-photo\"><a href=\"\/da-dk\/michel-stevens\/\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/michel-headshot.webp 1x\" width=\"452\" height=\"452\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/michel-headshot.jpg\" alt=\"Michel Stevens\"\/><\/a><\/figure>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/da-dk\/michel-stevens\/\">Michel Stevens<\/a><\/h3>\n\n\n<p class=\"cxm-v6-fac-label wp-block-paragraph\">Stifter og faglig leder<\/p>\n\n\n<p class=\"cxm-v6-muted cxm-v6-small wp-block-paragraph\">CXM Professional \u00b7 Customer Journey Specialist<\/p>\n\n\n<p class=\"cxm-quote-line wp-block-paragraph\">I don't build courses for one team. I build them for the whole organization.<\/p>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Stifter af CXM Academy. Han byggede akademiet p\u00e5 overbevisningen om, at du ikke kan \u00e6ndre det, kunderne f\u00f8ler, ved at tr\u00e6ne \u00e9t team: du er n\u00f8dt til at f\u00e5 hele organisationen til at tr\u00e6kke i samme retning. Han er v\u00e6rt for CXM Academy Podcast og leder CXM Professional og Customer Journey Specialist.<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/da-dk\/michel-stevens\/\">L\u00e6s mere om Michel<\/a><\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-fac is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-fac-photo\"><a href=\"\/da-dk\/rasmus-houlind\/\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-rasmus-houlind-2.webp 1x\" width=\"360\" height=\"360\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-rasmus-houlind-2.jpg\" alt=\"Rasmus Houlind\"\/><\/a><\/figure>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/da-dk\/rasmus-houlind\/\">Rasmus Houlind<\/a><\/h3>\n\n\n<p class=\"cxm-v6-fac-label wp-block-paragraph\">Underviser \u00b7 Personalization Playbook<\/p>\n\n\n<p class=\"cxm-v6-muted cxm-v6-small wp-block-paragraph\">Forfatter \u00b7 ophavsmand til Bowtie of Personalization<\/p>\n\n\n<p class=\"cxm-quote-line wp-block-paragraph\">Personalization that pays, without breaking trust.<\/p>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Forfatter til <em>Hello, $FirstName: Profiting from Personalization<\/em> og ophavsmand til Bowtie of Personalization, med to \u00e5rtiers praktisk erfaring med international marketing. Han underviser i den model, der adskiller teams, som ved, hvad de personaliserer, fra teams, som bare har v\u00e6rkt\u00f8jerne.<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/da-dk\/rasmus-houlind\/\">L\u00e6s mere om Rasmus<\/a><\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-fac is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-fac-photo\"><a href=\"\/da-dk\/alain-thys\/\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-alain-thys.webp 1x\" width=\"360\" height=\"360\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-alain-thys.jpg\" alt=\"Alain Thys\"\/><\/a><\/figure>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/da-dk\/alain-thys\/\">Alain Thys<\/a><\/h3>\n\n\n<p class=\"cxm-v6-fac-label wp-block-paragraph\">Underviser \u00b7 Monetizing The Experience<\/p>\n\n\n<p class=\"cxm-v6-muted cxm-v6-small wp-block-paragraph\">Forfatter \u00b7 Customer Transformation Architect<\/p>\n\n\n<p class=\"cxm-quote-line wp-block-paragraph\">Don't talk about the fluffy stuff. Start speaking in financial impact.<\/p>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Tre \u00e5rtier p\u00e5 topniveau hos brands og indflydelse p\u00e5 over 500.000 kunder. Stifter af Transformation Architects og forfatter til <em>The Transformation Code<\/em> og <em>So, You Want to Become Customer Centric<\/em>. Han underviser i den samtale, der forvandler CX fra et slogan til en linje i resultatopg\u00f8relsen.<\/p>\n\n\n<p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/da-dk\/alain-thys\/\">L\u00e6s mere om Alain<\/a><\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-v6-card cxm-v6-fac cxm-if-ibd is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-v6-fac-photo\"><a href=\"\/course\/interaction-by-design\/\" hreflang=\"en\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-dimitri-jambe.webp 1x\" width=\"360\" height=\"360\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/faculty-dimitri-jambe.jpg\" alt=\"Dimitri Jamb\u00e9\"\/><\/a><\/figure>\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/course\/interaction-by-design\/\" hreflang=\"en\">Dimitri Jamb\u00e9<\/a><\/h3>\n\n\n<p class=\"cxm-v6-fac-label wp-block-paragraph\">Underviser \u00b7 Interaction by Design<\/p>\n\n\n<p class=\"cxm-v6-muted cxm-v6-small wp-block-paragraph\">Ekspert i kundekontakt og l\u00e6ring \u00b7 selvst\u00e6ndig CX-tr\u00e6ner<\/p>\n\n\n<p class=\"cxm-v6-body wp-block-paragraph\">Han begyndte for omkring 20 \u00e5r siden med at tr\u00e6ne sine kolleger i kundeservice. I dag er han selvst\u00e6ndig CX-konsulent og -tr\u00e6ner, og han har udviklet Interaction by Design. Han underviser i selve samtalen: hvordan en rigtig god samtale lyder, og hvordan teamledere hver dag coacher deres medarbejdere hen imod den.<\/p>\n\n\n<p class=\"cxm-tag cxm-tag-line cxm-ibd-lang\">P\u00e5 engelsk<\/p><p class=\"cxm-link-arrow wp-block-paragraph\"><a href=\"\/course\/interaction-by-design\/\" hreflang=\"en\">Se Interaction by Design<\/a><\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"faq\" class=\"wp-block-group alignfull cxm-section cxm-v5-page-faq has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group cxm-wrap cxm-narrow is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Sp\u00f8rgsm\u00e5l<\/p>\n\n\n<h2 class=\"wp-block-heading\">Ofte stillede sp\u00f8rgsm\u00e5l<\/h2>\n\n\n<div class=\"wp-block-group cxm-faq is-layout-flow wp-block-group-is-layout-flow\">\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvem underviser p\u00e5 kurserne?<\/summary>\n\n<p class=\"wp-block-paragraph\">Praktikere, der stadig selv g\u00f8r arbejdet. Michel Stevens, vores stifter og faglige leder, har udviklet CXM Foundations, CXM Professional og Customer Journey Specialist. Rasmus Houlind, forfatter og ophavsmand til Bowtie of Personalization, har udviklet The Personalization Playbook. Alain Thys, forfatter og Customer Transformation Architect, har udviklet Monetizing The Experience. Dimitri Jamb\u00e9 har udviklet Interaction by Design til medarbejdere i frontlinjen.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kan vi booke et internt forl\u00f8b for vores team?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. Et internt teamforl\u00f8b er et fysisk kursus kun for jeres team, n\u00e5r det passer jer: CXM Professional, et CXM Skills-kursus (for eksempel i kortl\u00e6gning af kunderejser eller personalisering) eller et program, vi bygger til jer. Vi arbejder med jeres egne cases, s\u00e5 teamet \u00f8ver sig p\u00e5 sine egne kunder.<\/p>\n\n<\/details>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-v6 cxm-v6-closing has-navy-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-v6-head cxm-v6-head-center is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Klar til at g\u00f8re kundefokus til en vane, der holder?<\/h2>\n\n\n<p class=\"cxm-v6-intro wp-block-paragraph\">Start i dit eget tempo i dag, eller book en samtale, s\u00e5 finder vi det rette niveau og den rette leveringsform til jeres organisation.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button cxm-v6-btn-gold\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/da-dk\/courses\/\">Se vores kurser<\/a><\/div>\n\n\n<div class=\"wp-block-button cxm-v6-btn-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/contact\/\">Book en samtale<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Forside Vores undervisere CXM Academys undervisere L\u00e6r kundeoplevelse uden varm luft Alle undervisere hos CXM Academy kender den operationelle virkelighed i deres speciale indefra. De underviser ikke i det, der burde virke. De underviser i det, de selv har f\u00e5et til at virke i rigtige organisationer. N\u00e5r vores eksperter underviser S\u00e5dan ser l\u00e6ring ud hos [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-wide","meta":{"cxm_tkey":"faculty","footnotes":""},"class_list":["post-105","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages\/105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/comments?post=105"}],"version-history":[{"count":0,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages\/105\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/media?parent=105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}