{"id":10,"date":"2026-10-15T11:54:24","date_gmt":"2026-10-15T09:54:24","guid":{"rendered":"https:\/\/new.cxm.academy\/da-dk\/course\/cxm-foundations-dk-dk\/"},"modified":"2026-11-01T00:47:42","modified_gmt":"2026-10-31T23:47:42","slug":"cxm-foundations-dk-dk","status":"publish","type":"page","link":"https:\/\/www.cxm.academy\/da-dk\/course\/cxm-foundations-dk-dk\/","title":{"rendered":"CXM Foundations"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull cxm-course-hero has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<nav class=\"wp-block-group cxm-crumbs is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\"><a href=\"\/da-dk\/\">Forside<\/a><\/p>\n\n\n<p class=\"wp-block-paragraph\"><a href=\"\/da-dk\/courses\/\">Kurser<\/a><\/p>\n\n\n<p class=\"wp-block-paragraph\">CXM Foundations<\/p>\n\n<\/nav>\n\n\n<div class=\"wp-block-group cxm-split cxm-wide-left cxm-course-split is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-course-intro is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker cxm-oct wp-block-paragraph\">Kernen i kundeorientering<\/p>\n\n\n<h1 class=\"wp-block-heading cxm-mixed cxm-on-light\">Mindset. Mening. Magi. <em>Mester.<\/em><\/h1>\n\n\n<p class=\"cxm-lede wp-block-paragraph\">Stop med at lappe. Begynd at bygge.<\/p>\n\n\n<p class=\"cxm-lede wp-block-paragraph\">Denne tr\u00e6ning l\u00e6gger fundamentet for en enest\u00e5ende kundeoplevelse i jeres organisation. CXM Foundations er tr\u00e6ning i kundeorientering for alle medarbejdere, med relevante business cases fra Danmark og genkendelige eksempler. I f\u00e5r et internationalt program, kombineret med en pragmatisk tilgang, der er tilpasset danske forhold.<\/p>\n\n\n<div class=\"wp-block-group cxm-buy is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/da-dk\/courses-teams\/#quote\">Book en demo<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-photo cxm-course-photo cxm-pos-80-35\"><img loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.cxm.academy\/da-dk\/wp-content\/uploads\/sites\/6\/2026\/10\/team-around-a-desk-istock-1429125335-course-dcd6aec3.jpg 1800w, https:\/\/www.cxm.academy\/da-dk\/wp-content\/uploads\/sites\/6\/2026\/10\/team-around-a-desk-istock-1429125335-course-dcd6aec3-300x268.jpg 300w, https:\/\/www.cxm.academy\/da-dk\/wp-content\/uploads\/sites\/6\/2026\/10\/team-around-a-desk-istock-1429125335-course-dcd6aec3-1024x914.jpg 1024w, https:\/\/www.cxm.academy\/da-dk\/wp-content\/uploads\/sites\/6\/2026\/10\/team-around-a-desk-istock-1429125335-course-dcd6aec3-768x686.jpg 768w, https:\/\/www.cxm.academy\/da-dk\/wp-content\/uploads\/sites\/6\/2026\/10\/team-around-a-desk-istock-1429125335-course-dcd6aec3-1536x1371.jpg 1536w\" sizes=\"auto, (max-width: 960px) 94vw, 500px\" width=\"1800\" height=\"1607\" src=\"https:\/\/www.cxm.academy\/da-dk\/wp-content\/uploads\/sites\/6\/2026\/10\/team-around-a-desk-istock-1429125335-course-dcd6aec3.jpg\" alt=\"Tre kolleger samlet om et skrivebord, hvor de ser p\u00e5 det samme arbejde\" class=\"wp-image-26\"\/><\/figure>\n\n\n<div class=\"wp-block-group cxm-facts is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-fact-b wp-block-paragraph\">4 moduler<\/p>\n\n\n<p class=\"cxm-fact-s wp-block-paragraph\">Hvert med lektioner og v\u00e6rkt\u00f8jer<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-fact-b wp-block-paragraph\">Til teams<\/p>\n\n\n<p class=\"cxm-fact-s wp-block-paragraph\">Til hele jeres team<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-fact-b wp-block-paragraph\">Certifikat<\/p>\n\n\n<p class=\"cxm-fact-s wp-block-paragraph\">Kan verificeres og deles p\u00e5 LinkedIn<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section cxm-tight has-white-color has-text-color has-navy-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-clients-label wp-block-paragraph\">Organisationer, vi har tr\u00e6net og r\u00e5dgivet<\/p>\n\n\n<div class=\"wp-block-group cxm-logos cxm-logos-n4 is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-sky\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-sky-white.webp 1x\" width=\"110\" height=\"69\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-sky-white.png\" alt=\"Sky\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-engie\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-engie-white.webp 1x\" width=\"174\" height=\"62\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-engie-white.png\" alt=\"ENGIE\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-mcdonalds\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mcdonalds-white.webp 1x\" width=\"84\" height=\"73\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mcdonalds-white.png\" alt=\"McDonald's\"\/><\/figure>\n\n\n<figure class=\"wp-block-image size-full cxm-logo cxm-logo-mercedes-benz\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mercedes-benz-white.webp 1x\" width=\"300\" height=\"75\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/client-mercedes-benz-white.png\" alt=\"Mercedes-Benz\"\/><\/figure>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group cxm-wrap cxm-narrow is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\">Mange danske virksomheder st\u00e5r over for den samme udfordring: Hvordan sikrer man, at hver enkelt medarbejder, fra kundeservice til direktionen, forst\u00e5r, hvad kundeorientering egentlig indeb\u00e6rer, og hvordan de kan anvende det i deres daglige arbejde? Uden en f\u00e6lles vision og en ensartet tilgang f\u00f8les kundeoplevelsen ofte fragmenteret og inkonsistent for jeres kunder.<\/p>\n\n\n<p class=\"wp-block-paragraph\">CXM Foundations er l\u00f8sningen. Vi giver jeres organisation de essentielle byggesten til at skabe en b\u00e6redygtig, kundecentreret kultur. Dette er ikke et teoretisk kursus, men en strategisk investering i at samle jeres teams og skabe en ensartet brandoplevelse i alt, hvad I g\u00f8r.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Og har I kolleger i udlandet? S\u00e5 er det godt at vide, at denne tr\u00e6ning ogs\u00e5 er tilg\u00e6ngelig for dem, fuldt tilpasset deres sprog og kultur.<\/p>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group cxm-wrap cxm-narrow is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Vores tilgang<\/p>\n\n\n<h2 class=\"wp-block-heading\">En gennempr\u00f8vet metode, skr\u00e6ddersyet til jeres organisation<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Vi kombinerer et solidt, internationalt pensum med en tilgang, der er fuldt ud tilpasset det danske marked.<\/p>\n\n\n<p class=\"wp-block-paragraph\"><strong>Kernen: <\/strong>Vores program er baseret p\u00e5 praktiske, universelt anvendelige CX-principper. Dette sikrer et konsistent fundament, som alle i jeres organisation kan bygge videre p\u00e5.<\/p>\n\n\n<p class=\"wp-block-paragraph\"><strong>Tilpasning til jeres kontekst: <\/strong>Vi arbejder sammen med jer for at tilpasse tr\u00e6ningen til jeres branche, udfordringer og virksomhedskultur. Dette omfatter:<\/p>\n\n\n<p class=\"wp-block-paragraph\"><strong>Sprog og kontekst: <\/strong>Tr\u00e6ningen f\u00f8les naturlig og passer perfekt ind i jeres medarbejderes arbejdsdag.<\/p>\n\n\n<p class=\"wp-block-paragraph\"><strong>Relevante eksempler: <\/strong>Vi bruger cases og eksempler fra danske virksomheder og genkendelige situationer.<\/p>\n\n\n<p class=\"wp-block-paragraph\"><strong>Fleksible formater: <\/strong>Online, fysisk fremm\u00f8de eller et blended learning-forl\u00f8b? Vi er vant til at levere tr\u00e6ning p\u00e5 mange forskellige m\u00e5der og tilpasser os jeres behov.<\/p>\n\n\n<p class=\"wp-block-paragraph\"><strong>Praktisk og interaktivt: <\/strong>Ingen abstrakt teori, men en interaktiv tr\u00e6ning, der \u00f8jeblikkeligt hj\u00e6lper jeres medarbejdere med at forbedre kundeoplevelsen.<\/p>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"curriculum\" class=\"wp-block-group alignfull cxm-section has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Indhold<\/p>\n\n\n<h2 class=\"wp-block-heading\">Det f\u00e5r du<\/h2>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-modules is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">01<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Find kundefork\u00e6mperen i dig selv<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">Forst\u00e5, hvad kundeorientering virkelig betyder, og hvorfor det er afg\u00f8rende for jeres virksomheds v\u00e6kst. L\u00e6r at se organisationen gennem kundens \u00f8jne og identificere din egen rolle i kunderejsen (customer journey).<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Det kundecentrerede mindset<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">BONUS: Hemmeligheden bag en uforglemmelig oplevelse<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">04:37<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">02<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Lyt til kunden (og handl p\u00e5 det)<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">L\u00e6r at lytte aktivt og effektivt til kunderne, uanset om du har direkte kontakt med dem eller ej. Dette modul d\u00e6kker, hvordan I indsamler, analyserer og oms\u00e6tter kundefeedback til konkrete forbedringer.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Hvad dine kunder virkelig pr\u00f8ver at fort\u00e6lle dig<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Guide: Servicefort\u00e6llinger, der virker<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">6 sider<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">BONUS: Hvad man kan l\u00e6re af en stor procesfejl<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">04:58<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">03<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Din superkraft: p\u00e5virk kunderejsen<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">Kortl\u00e6g jeres kunders rejse fra A til Z. L\u00e6r at identificere smertepunkter, vigtige \"moments of truth\" og muligheder for innovation.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">S\u00e5dan p\u00e5virker du kunderejsen, trin for trin<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Guide: Moments of Truth<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">4 sider<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">BONUS: Forskellige pr\u00e6ferencer hos McDonald's og andre<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">03:18<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">04<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Stj\u00e6l de bedste id\u00e9er<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">Lad jer inspirere af det, der inspirerer jeres kunder. I dette modul ser I, hvordan andre f\u00f8rende (danske og europ\u00e6iske) brands griber det an, og hvordan I kan overf\u00f8re deres succes til jeres egen situation.<\/p>\n\n\n<div class=\"wp-block-group cxm-lessons is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Hvordan andre virksomheder arbejder med kundeoplevelser<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-pdf is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">Guide: Ret fejl som et 5-stjernet hotel<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">5 sider<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-lesson cxm-ic-play is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-lesson-t wp-block-paragraph\">BONUS: S\u00e5dan rekrutterer IKEA de rigtige medarbejdere<\/p>\n\n\n<p class=\"cxm-lesson-k wp-block-paragraph\">04:50<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-module is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-n wp-block-paragraph\">05<\/p>\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">CXM Foundations-certificering<\/h3>\n\n\n<p class=\"cxm-module-desc wp-block-paragraph\">N\u00e5r forl\u00f8bet er gennemf\u00f8rt, modtager deltagerne et certifikat, der dokumenterer deres forst\u00e5else af de grundl\u00e6ggende CX-principper.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Hvad f\u00e5r jeres team ud af det?<\/h2>\n\n\n<p class=\"wp-block-paragraph\">F\u00e5 alle medarbejdere til at tr\u00e6kke i samme retning, uanset afdeling eller funktion.<\/p>\n\n\n<div class=\"wp-block-group cxm-grid-3 is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-step is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Et f\u00e6lles sprog for CX<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Undg\u00e5 misforst\u00e5elser. Skab klarhed og f\u00e6lles retning, n\u00e5r alle taler det samme sprog om kundeoplevelse.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-step is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">F\u00e6rre siloer, mere samarbejde<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Nedbryd siloerne. Ved at arbejde ud fra den samme ramme kan afdelinger bedre samarbejde om at skabe en optimal kundeoplevelse.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-step is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Kundeorientering som en selvf\u00f8lge<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Giv hver medarbejder en tankegang, hvor beslutninger tr\u00e6ffes til gavn for b\u00e5de kunden og forretningen.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-step is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Et fundament for fremtidig v\u00e6kst<\/h3>\n\n\n<p class=\"wp-block-paragraph\">L\u00e6g grundlaget, som I kan bygge videre p\u00e5 med mere avancerede CX-initiativer.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-step is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Balance mellem data og empati<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Slut med beslutninger i blinde. Brug kundefeedback klogt, og tr\u00e6f bedre beslutninger.<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-step is-layout-flow wp-block-group-is-layout-flow\">\n\n<h3 class=\"wp-block-heading\">Certificerede CX-praktikere<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Jeres team modtager et certifikat, der viser, at de forst\u00e5r og kan anvende principperne for kundeorientering.<\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section cxm-fnd-editions has-soft-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-sec-head is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Landeudgaver<\/p>\n\n\n<h2 class=\"wp-block-heading\">\u00c9n metode, p\u00e5 jeres medarbejderes eget sprog<\/h2>\n\n\n<p class=\"cxm-sec-intro wp-block-paragraph\">CXM Foundations findes i Belgien, Frankrig, Holland, Danmark, Norge, De Forenede Arabiske Emirater og Saudi-Arabien, med eksempler og cases fra hvert marked, p\u00e5 landets sprog. Hver udgave findes ogs\u00e5 p\u00e5 engelsk til kolleger, der arbejder p\u00e5 engelsk. Her er \u00e9t slide fra modul 1 i tre udgaver.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-peek-grid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-peek-item is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-peek-screen\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-edition-be.webp 1x\" width=\"960\" height=\"540\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-edition-be.jpg\" alt=\"Et slide fra modul 1 i den belgiske udgave af CXM Foundations, p\u00e5 nederlandsk, med Bol.com som eksempel\"\/><\/figure>\n\n\n<p class=\"cxm-peek-step wp-block-paragraph\">Belgien \u00b7 nederlandsk<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-peek-item is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-peek-screen\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-edition-dk.webp 1x\" width=\"960\" height=\"540\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-edition-dk.jpg\" alt=\"Det samme slide i den danske udgave, p\u00e5 dansk, med MobilePay som eksempel\"\/><\/figure>\n\n\n<p class=\"cxm-peek-step wp-block-paragraph\">Danmark \u00b7 dansk<\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group cxm-peek-item is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full cxm-peek-screen\"><img srcset=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-edition-sa.webp 1x\" width=\"960\" height=\"540\" decoding=\"async\" src=\"\/wp-content\/themes\/cxm-academy\/assets\/images\/v6-edition-sa.jpg\" alt=\"Det samme slide i den saudiarabiske udgave, p\u00e5 arabisk, med noon som eksempel\"\/><\/figure>\n\n\n<p class=\"cxm-peek-step wp-block-paragraph\">Saudi-Arabien \u00b7 arabisk<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<p class=\"cxm-fnd-editions-list wp-block-paragraph\">Belgien \u00b7 Frankrig \u00b7 Holland \u00b7 Danmark \u00b7 Norge \u00b7 De Forenede Arabiske Emirater \u00b7 Saudi-Arabien<\/p>\n\n<\/div>\n\n<\/section>\n\n\n<section id=\"faq\" class=\"wp-block-group alignfull cxm-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group cxm-wrap cxm-narrow is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"cxm-kicker wp-block-paragraph\">Sp\u00f8rgsm\u00e5l<\/p>\n\n\n<h2 class=\"wp-block-heading\">Ofte stillede sp\u00f8rgsm\u00e5l<\/h2>\n\n\n<div class=\"wp-block-group cxm-faq is-layout-flow wp-block-group-is-layout-flow\">\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Er kurset kun for CX-fagfolk?<\/summary>\n\n<p class=\"wp-block-paragraph\">Nej. CXM Foundations er til alle i organisationen, fra ledelsen til frontlinjen og alle afdelinger derimellem, som \u00f8konomi, IT og logistik. Alle l\u00e6rer det samme grundlag og ser, hvad deres eget arbejde betyder for kunderne.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvordan foreg\u00e5r tr\u00e6ningen for deltagerne?<\/summary>\n\n<p class=\"wp-block-paragraph\">Fire korte onlinemoduler med virkelige eksempler, en videnstest og et certifikat til hver deltager. Jeres medarbejdere l\u00e6rer p\u00e5 vores platform, eller vi leverer modulerne som SCORM-pakker til jeres eget LMS.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kan vi tilpasse kurset til vores organisation?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. Vi kan bygge det p\u00e5 jeres sprog, med jeres branche og jeres egne cases. Hvor jeres eksempler passer ind, bruger vi dem. Alle andre steder bliver de gennempr\u00f8vede standardlektioner st\u00e5ende.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvilke sprog findes kurset p\u00e5?<\/summary>\n\n<p class=\"wp-block-paragraph\">Dansk, norsk, engelsk, fransk, nederlandsk og arabisk, med lokale eksempler og cases. Hver landeudgave findes ogs\u00e5 p\u00e5 engelsk til kolleger, der ikke taler det lokale sprog.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kan vi selv afholde forl\u00f8bet internt?<\/summary>\n\n<p class=\"wp-block-paragraph\">Ja. Vores train-the-trainer-program kl\u00e6der jeres egne undervisere p\u00e5 til at k\u00f8re CXM Foundations, med de materialer, den coaching og den support, de har brug for.<\/p>\n\n<\/details>\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hvad koster det?<\/summary>\n\n<p class=\"wp-block-paragraph\">Prisen afh\u00e6nger af, hvor mange der skal igennem forl\u00f8bet, og hvilken udgave I har brug for. Bed om et tilbud. I f\u00e5r \u00e9t forslag med \u00e9n pris.<\/p>\n\n<\/details>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n<section class=\"wp-block-group alignfull cxm-section cxm-pt-0 has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<div class=\"wp-block-group alignwide cxm-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group cxm-cta-panel is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Klar til at s\u00e6tte kunden i centrum?<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Slut med spredte enkeltindsatser. Start med en klar, f\u00e6lles tilgang til kundeorientering. Lad os tage en snak om, hvordan CXM Foundations kan hj\u00e6lpe jeres organisation med at n\u00e5 det m\u00e5l.<\/p>\n\n\n<div class=\"wp-block-group cxm-cta-actions is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button is-style-gold\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/da-dk\/courses-teams\/#quote\">Kontakt os<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Forside Kurser CXM Foundations Kernen i kundeorientering Mindset. Mening. Magi. Mester. Stop med at lappe. Begynd at bygge. Denne tr\u00e6ning l\u00e6gger fundamentet for en enest\u00e5ende kundeoplevelse i jeres organisation. CXM Foundations er tr\u00e6ning i kundeorientering for alle medarbejdere, med relevante business cases fra Danmark og genkendelige eksempler. I f\u00e5r et internationalt program, kombineret med en [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":8,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-course","meta":{"cxm_tkey":"course\/cxm-foundations-eng","footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":5,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":103,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages\/10\/revisions\/103"}],"up":[{"embeddable":true,"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/pages\/8"}],"wp:attachment":[{"href":"https:\/\/www.cxm.academy\/da-dk\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}