— FREE LIVE SESSION  · OCTOBER 29 · 2 PM CET · 3 PM EST/AST

CXM Academy is not what it was a year ago.

New courses. Rebuilt ones. A few things we have not said out loud anywhere yet. One live session with Michel Stevens, where we finally show you everything that changed, and tell you what is coming next.
THE QUARTERLY REVEAL SESSION
Thursday October 29 2026
2 PM CET · 3 PM EST/AST
About 45 minutes
plus live questions
Online, live
From CXM Academy's Studio
Free to join
no charge, replay sent to everyone

3

courses rebuilt this quarter

3

cities we taught it live in

1

sesion to see all of it

— WHAT IS ALREADY OUT THERE

We have been building. You just have not seen most of it yet.

Three of our core courses got a real rebuild this summer, and it shows in the numbers. Here is what we can already tell you.
Three courses got rebuilt, and it shows.
CXM Foundations, CXM Professional, and Customer Journey Specialist all got a real update this year. The test scores moved because of it.
One of them got rebuilt with you watching.
We took CXM Professional apart in public, then taught the new version live in Oslo, Antwerp, and Riyadh, with new interactive moments built in along the way. People left with more than new knowledge.
The learning does not stop at the exam anymore.
We built something so what you learn in class keeps working for you after class. We will show it in the session.
— HOW THE SESSION RUNS

Forty five minutes, four reveals, then your questions.

No slideware marathon. We move fast, show the real thing, and leave room for you to ask.
1
The rebuilds, shown live
What actually changed in Foundations, Professional, and Customer Journey Specialist, and why the scores moved.
2
Two new programs
The first public look at what is joining the catalog, and who each one is for.
3
Multilingual, built around you
Specializations in new languages, and training shaped to your own organization without losing the quarterly update.
4
What comes next, and questions
Where CXM Academy is heading, answered live, with time for whatever you want to throw at us.

Come watch the reveals.

Your host

Hosted by the person who built it

Michel Stevens

Founder at CXM Academy
Michel Stevens founded CXM Academy and still runs CXM Professional like it owes him something.
 
This year he ripped the whole course apart in public, then carried the rebuild into real rooms in Oslo, Antwerp, and Riyadh before he was fully sure it would hold. He's hosting this one himself.
 
No script, no safety net, no one else to blame if it goes sideways.

A few quick answers

I cannot make it live. Should I still register?

Register anyway. We send the replay to everyone who signs up, so you will not miss the reveals. You won't get the chance to get answers to your questions though (and typically people have quite a few).

Who is this for?

Anyone who works in or around customer experience, whether you have trained with us before or this is your first look at CXM Academy.

How long does it take?

Around 45 minutes for the reveals, then open questions for as long as you keep asking.

— ONE SESSION. EVERYTHING WE HAVE NOT SAID YET.

Come see what CXM Academy has been building.

Thursday 29 October 2026, 14:00 CET